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“If you like quiet.”

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Umalas Hotel and Residence
Ranked #142 of 428 Specialty Lodging in Seminyak
Reviewed September 2, 2012

Staff are wonderful. Friendly, helpful and always polite. Hotel is in mostly good order. The room we had needed some attention to detail ie. towel rail was coming off the wall, shelf under the TV was hanging from one side, shower recess had yellowing grout. But apart from these small details, breakfast was excellent. Meals at the restaurant and bistro were very good, pool was great and clean.

Very quiet. Could be isolated for young party people as it about 5km from party central in legian.
Best part was the two bedrooms. Recommended for families and those seeking a quiet hotel.

Room Tip: Any room is good. But if you get one facing the pool, can get noisy if kids are using it.
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  • Stayed: August 2012, traveled with family
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 - 189 of 267 reviews

Reviewed August 26, 2012

The hotel was very centrally located yet far away enough from the hustle and bustle. The staff were friendly, professional and very accomodating! The 2 bedroom unit was clean and neat and tidy but a bit sterile. The bathroom was not finished off around the bathtub and leaked every time you had a shower and had a bit of a sewerage smell.
The pool area was not as inviting as I had hoped due to the lack of sunshine the pool gets as the buildings overshadow it most of the day.
On the positive side the rooftop restaurant for our breakfast and dinner was great to wander up to and be serviced by the friendly staff. Nothing was a problem to them.
The shuttle bus drivers were very friendly and spoke great english.
Thanks for a very pleasant stay.

  • Stayed: August 2012, traveled with family
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1  Thank Kerry-Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

Umalas is an exeptional choice if you are looking for good value for money. The rooms are modern and clean and are equipped with a kettle and microwave. We stayed in room 1004, which is on the ground floor. You can enjoy a sigarette or a drink either on the nice balcony available or in the swimming pool area. The swimming pool is fairly big and.not many people use it, so it is possible to enjoy a swim all on your own. The hotel is positioned well outside the "Bali movida". Outside you find a shops where you can buy a bit of everything. There is also a spa and a massage place nearby. To reach Seminyak you can use their free shuttle service 3 times a day (10.00 - 14.00 - 17.00) and from the drop off point you can reach Kuta or the nearest beach in about 20 minutes by feet or you can take a taxi. A return fare from the end of Legian St. is IDR 50000 but if you ask to use the meter is around IDR 40000. Bear in mind that the traffic is beyond immagination so we walked as much as we could. Buffet breakfast is served on the terrace and on the seven days we stayed we could not complain at all. It is mainly Asian type buffet but it is very good. The staff is very polite, perhaps the girls at reception lack a bit of personal touch in the sense that they are very corteous but, for example, never ask if the day was good or if you plan to see anything on the day. Special mention for the management (the reason why I give 5 points instead of 4). I had a small problem to deal with and the two managers I dealt with (unfortunately I do not remember their names) have been not only extremely professional but dealt with it in such a friendly manner which was very much appreciated. We have seen other hotels in Kuta and Seminyak but the chaos there really made Umalas a safe heaven. Should I return to the South coast of Bali I would book again at Umalas Hotel.

  • Stayed: August 2012
    • Location
    • Cleanliness
1  Thank andrewasroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

Phone system antiquated and makes it hard to book activities around Bali, because you can't make outgoing calls directly, pool average, gym average - no mats of any kind and maybe 5 machines, rooms simple, clean (mine very dark). My dinner in open restaurant was really nice but I ordered wine and received coloured water - I asked to see the bottle and it said 'display bottle only, contains water (which was coloured red) not for consumption' - bit concerned as to how this could happen, Wifi quite good, fast, but irritating if you are staying many days and have to use 3 hour tickets. Staff are lovely. As much as the information tells you this hotel address is Seminyak, every taxi driver and the hotel's own stationery will tell you that it is not, its in Kerobokan - and therefore you get put in another category for taxi and touring trips etc. because they say 'that is not Seminyak'.

Room Tip: Rooms at the back of the hotel on the non-pool side are quieter - during the day a band can play nea...
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  • Stayed: August 2012, traveled solo
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3  Thank bobkate12333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agus S, Manager at Umalas Hotel and Residence, responded to this reviewResponded August 5, 2012

Dear Sir or madam,

Thank you for your comment recently about our hotel services. Allow me to give you my response regarding your review for our antiquated phone system first. Our phone system is allowing you to use it directly for calling outside of the hotel area. Just press button no. 9 on the phone tool, and then it will be activating your phone call for either both International and local calling. If problem comes to your telepone line, then we have staff that will help you to make it run as your request.

Regarding the mat on the gym, it is on request. As we have it at housekeeping. As far as we concern, we do not receive a phone call from you to request the mat during your stay. And for Gym facilities, Yes, we currently have 5 machines with consideration that mostly our guests use this facility maximum 2 people weekly.

Room concepts are for family and honeymooner. You have a button on the lamp that can illuminate or to dim the lamp in your room. I do apologize that probably our staff not having this system well informed to you upon your arrival.
We will investigate your request on colored water filled in bottle when you were requesting bottle of wine as I believe that our staff knows the different between bottle of wine and colored water one. Our staff have minimum of 2 years in experience as waiter and waitress and we have never had this problem happened before.

Umalas Hotel and Residence Seminyak is located right in the seminyak area. The drivers probably missing their understanding between Seminyak area and Kerobokan area or Petitenget area. Since those are located in the same area, which is in Seminyak. I am not saying the driver area lack of knowledge knowing about Seminyak area and surrounding it, but you should ask to the local people of Seminyak to make sure the right answer given. Kerobokan is part of Seminyak area that covering as well the road of Petitenget where major villas and resort are located there. Instead of giving name of Kerobokan or Petitenget as their area, most of the hotel put Seminyak as the region of where their hotel premises is located.

Our resort is 5 minutes from center of Seminyak and 3 minutes to main Petitenget road. Please do check through google map to make sure that this is a correctly measured.
I am hoping your future visit to Umalas Hotel Seminyak will be a new beginning for us to serve you even better. Thank you for your valued comment.

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Reviewed July 31, 2012

We stayed in Umalas Hotel for three nights with our two daughters (13 years of age) in July 2012 while enjoying our vacation in Bali. Umalas Hotel is situated near Seminyak, about 10- minutes by taxi from the centre of the towm.. Our two bedroom xxx had a small living room of approximately 10 square meters and two separate small bedrooms of 15 square meters. In addition, there was a bathroom with bath/shower, toilet and sink. There was sometimes a dirty smell, probably caused by the sewage.

A free WIFI connection is available in the restaurant, not in the villas, but the quality is poor. The speed down/up measured 1/2Mbps versus 15/5Mbps at home, so this is quite a difference, but I have the feeling this speed is quite common in Indonesia. You can read you e-mails, but not more than that.

Umalas Hotel has a large swimming pool of approximately 25x 8 meters, at its shallowest point 1 meter deep, gradually increasing to a depth of 1.5 meters. The pool has a small separate shallow part suited for children, but they should be supervised at all times since they can easily reach the deeper part of the pool. The pool is cleaned daily. In respect to the safety: There are no fire detectors in the rooms and escape routes are not indicated. .

The staff is friendly and attentive. The rooms are cleaned daily. Clean towels are provided every day. Breakfast is served from 8:00 till 11:00 am in the restaurant at the rooftop and was really nice..

  • Stayed: July 2012, traveled with family
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2  Thank Eugene_v_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agus S, on behalf of Management, at Umalas Hotel and Residence, responded to this reviewResponded September 18, 2012

Dear Reviewer,

Warm Greeting from Umalas Hotel and Residence Seminyak, Kuta - Bali!

Thank you for taking the time to review us on TripAdvisor. On the below, we have seen that you have commented some points in regards to your stay in July 2012 which we are happy to provide feedback onto each of them.

a. The Two Bedroom you stayed in, has a size of 60 m2 which has a master and second bedroom and a spacious living room to accommodate 4 people in total. Kindly note that our accommodations are all in suites and not in villas as mentioned below. A dirty smell you mentioned could actually be checked by our respective team to ensure this did not occur and made your stay inconvenience. Our guests are recommended to contact our Front Office to look into the problems and send the respective departments to your room accordingly.

b. Please note that Wi-Fi facility is available in all hotel premises including in all guests' rooms. This is incorrect if mentioning the Wi-Fi is not available in guests' rooms. The Wi-Fi connection is maintained regularly to ensure that the speed runs excellent as per our standard.

c. Our swimming pool has a size of 20 meters x 12 meters. Comfortable for families and couples who would love to relax while enjoying the cocktails from our De' Bistro restaurant. The swimming pool is looked after by our respective staff to ensure its safety to be very well maintained.

d. Friendliness and attentiveness of our staff are surely important parts of Umalas Hotel and Residence to make our guests' stays much more enjoyable and memorable ones.

Thank you once again for your reviews towards Umalas Hotel and Residence. We would love to welcome you back to stay with us in the near future.

Kind regards,

Umalas Hotel and Residence team

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Reviewed July 14, 2012

Good hotel. The room are clean,comfortable and spacious. The restaurant at the lobby and rooftop serve good food. Surrounding the hotel are Padi field and house. If u want something cheap,there's a small cafe along the road leading to the hotel and small groceries shop.

  • Stayed: July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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8  Thank Ezal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agus S, on behalf of Management, at Umalas Hotel and Residence, responded to this reviewResponded September 18, 2012

Dear Reviewer,

Warm Greeting from Umalas Hotel and Residence Seminyak, Kuta - Bali!

Thank you for taking the time to review us on TripAdvisor. We have passed it onto our staff and they are glad that you most enjoyed your stay at Umalas Hotel and Residence in July 2012.

Please feel free drop us an e-mail at reservation@umalasresidence.com on any upcoming requests of stay in the near future as we would love to welcome you back to stay and experience the great services of our staff at Umalas Hotel and Residence.

King regards,

Umalas Hotel and Residence team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2012

From the second you step into Umalas you feel like you're at home, the staff are welcoming and so obliging. The rooms are immaculate and comfortable and stocked with everything you could possibly want. The spa and massage parlours were divine and very well priced. The pool and poolside service made our stay even more blissful.
The food at Umalas was amazingly fresh and vast in the way of variety. Their gorgeous breakfasts, poolside lunches and elegant dinners were a treat!
Also their amazing cocktails!!
The staff were the stand out ! Each and every single one of them were kind, polite and very friendly and very helpful, everyday they would ask us where we would like to go and organize a private bus with an english speaking driver who would show us the popular sites plus a few places only the locals would know (all at an amazing reasonable price!)
We can't wait to go back there!

Room Tip: Our room was perfect on the 3rd floor
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  • Stayed: December 2011, traveled with friends
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3  Thank Charisse87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agus S, on behalf of Management, at Umalas Hotel and Residence, responded to this reviewResponded September 18, 2012

Dear Reviewer,

Warm Greeting from Umalas Hotel and Residence Seminyak, Kuta - Bali!

Thank you for taking the time to review us on TripAdvisor which we appreciate it and have forwarded it to all staff at Umalas Hotel and Residence. For your kind information, the amazing and outstanding services, as you name it, that we have been implementing to all of our beloved guests will be continuously maintained in the future.

We would love to welcome you back to stay with us in the near future. Please drop us your dates to reservation@umalasresidence.com and our reservation team will revert accordingly.

Kind regards,

Umalas Hotel and Residence team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Umalas Hotel and Residence

Address: Jl.Umalas II, No 83, Seminyak 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #142 of 428 Specialty Lodging in Seminyak
Price Range: $32 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Umalas Hotel and Residence 3*
Number of rooms: 102
Official Description (provided by the hotel):
Umalas Hotel and Residence is a resort located in a peaceful area surrounded by natural legendary rice fields of Kerobokan or within minutes away from up market of Seminyak shopping centre, where famous restaurants, bars and shopping arcade are available. Umalas Hotel and Residence is easily reached by 35 minutes drive away from Ngurah Rai International Airport, while the resort is situated at tranquil yet divertissement area which offers distance of only 5 minutes to the heart of Seminyak, 10 minutes to Kuta beach, 25 minutes to Capital City, Denpasar and 40 minutes to popular Ubud. A 102 spacious rooms complemented by the comfort of luxury amenities await you at Umalas Hotel and Residence where a collection of self indulgence of suites rooms incorporated with greenery environment and busiest street of Kerobokan, Kuta, is the most exciting moments that you will not miss even for a while when in Bali island.Umalas Hotel and Residence offers One Bedroom Suites, Two Bedroom Superior, Two Bedroom Penthouse, Two Bedrooms Deluxe, Three Bedrooms Superior, Three Bedrooms Penthouse, Three Bedroom Deluxe and Luxury penthouse. All those suite rooms are completed with modern facilities and amenities including kitchenette and pantry, spacious living rooms, wide LCD TV at both living rooms and in main bedrooms and safe deposit boxes. Whole unit types are comfortably accommodating those on romantic honeymoon journey, catering to families, and business people with the needs of generous modern living suites. Our facilities will be fulfilling your expectations for a fine dining restaurant and spacious main pool, sauna and hot cold Jacuzzi, spa treatments, completed gym equipment and a scheduled shuttle services that are available for guests to escort them to popular Seminyak shopping arcade centre. ... more   less 
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Also Known As:
Umalas Hotel And Residence Bali/Seminyak

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