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“Review from a Muslim couple from London”
Review of Kiss Bali

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Kiss Bali
Ranked #61 of 145 Hotels in Seminyak
Certificate of Excellence
London
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Review from a Muslim couple from London”
Reviewed May 19, 2013

We were the first couple to stay at two bedroom Villa Seindah 1 (Villa 4); specifically because only 2b+ villas feature private open-air Jacuzzis as well as for the spaciousness they offer.

Pros.

1. If you arrive during the day you may feel the Villas appear a little worn but you quickly appreciate how well maintained these Villas are; particularly in the face of harsh tropical weather. It is at night that these Villas truly shine though and look EXACTLY as they appear on the website. The Villas have a purposefully Zen/Japanese like quality to them and crucial to this is the unique lighting system; there are dozens of them each one can be customised to set an exact mood.

2. When we read how good the food was we took this as a positive sign but always accepted that this is a matter of personal taste. We can happily say however that the quality of the food served at Kiss is one of the best we have experienced in Seminyak and is great value for money.

3. Kiss Bali offers a FREE drop and pick up service anywhere in Seyminak. We have saved a lot of money and this service was extremely convenient.

4. Mosquitos are a constant nuisance in Bali. Kiss Bali have an extremely good system for ensuring the inconvenience they cause is kept to a minimum (placing mosquito-repellent smoke in each room every night, deploying bedroom netting and spraying down the room with insect repellent as part of their daily turn down service).

5. The support of the Kiss team and the spirit of hospitality they exude to their guests particularly by going above and beyond what is expected have been outstanding and has contributed tremendously to our fantastic stay. Prompt and consistent responses to queries, requests and always going that extra mile to provide their guests with best in class service
has been much appreciated. A great thank you to the team with a few notable mentions:

• Mr Rama – the star of Kiss Bali. Mr Rama exudes Service, Service, and more Service. Mr Rama is like a second parent; he is incredibly genuine and exudes respect. Everyone in Seyminak is always offering tour services and do so to take a cut against whichever tour/restaurant/activity they take you to. When Mr Rama recommends anything you never feel like he is trying to sell you something or is pushing for one place as opposed to another. Everything Mr Rama offers is always for the purpose of ensuring we receive the best service, service, service. For example, we booked water rafting against Mr Rama’s more costly recommendation and, as he expected, we had a poor experience and started following his advice thereafter. Mr Rama even went out in the middle of the night to a local ice cream parlour because my Wife wanted a specific dessert which was not available on the menu!

• Ayung & Kiki - Bali is a very Muslim friendly island and this is easily demonstrated at Kiss. I wanted to go to Friday prayers and Kiki offered Kiss Bali’s driver (Ayung) to take me to the local Masjid (she even provided a prayer mat!). Ayung not only chauffeured me there but waited a full hour and then drove me back to Kiss.

• Dewa – frequently mentioned in other reviews and we can see why. Dewa was our butler who speaks English fluently and is a good conversationalist. He was always on hand to provide a number of recommendations for things to do in Seyminak and the rest of the island.

• Lolli, Moora and Eka were also incredibly helpful during our stay.

Cons.

A few areas would have prevented this from being a 5* review if not for the above:

1. These days good Wi-Fi is a standard requirement for most accommodation. The website advertises “super-fast” Wi-Fi and the reviews here endorse that; and indeed each villa has its own dedicated Wi-Fi signal at Kiss. Unfortunately ours at villa (4) was extremely erratic; more so during the evening where it was unusable. You would think the staff would suspect something is seriously wrong if one of their guests is calling reception every few hours every night to reset the router (sadly I did). I even demonstrated the problem to our Butler Dewa and he attempted to have his technical team have a look; but sadly resetting the router was their only solution during our whole stay. Extremely inconvenient for us because I resorted to going to W Resort next door just to spend a couple of hours performing some urgent business correspondence via e-mail. Unacceptable.

2. According to the website, from "the moment you enter the lobby of KISS, your eyes want to follow the gentle curves and fluid lines of this ultra modern design. Japanese Zen gardens and luscious palm trees lead into the private oasis of each of the 7 uniquely intimate elevated design villas". Appreciate this is all marketing but when you book a dream holiday you do not expect to arrive at a dirty construction site as opposed to a main reception. This was a shock to my Wife and I as we initially thought we were victims of a holiday from hell. We were at ease again when we arrived at our beautiful villa but it left a very bad impression for the first few hours. Kiss Villas could easily have avoided this if they had informed us beforehand that the entire reception was being renovated or at least give us a polite heads up when driving in (they have since updated their website at the time of writing this review).

3. Small issue – since the Jacuzzi takes about 2 hours to fully heat up; it would be useful for the hot/cold button to have an on/off label!

Tips.

1. The Villa is a ten minute walk (5 minute shuttle) from W Retreat & Spa. If you want a state of the art gym for a reasonable daily/weekly membership I would recommend this place. This resort also has a beach, a SPA, two halal restaurants (FIRE & Starfish Bloo) and the Woo Bar for Shisha (if you book a restaurant, the staff will be happy to let you stroll on their private beach). A fantastic place that served as our ‘local’ during our stay at Kiss Bali.

2. If you want to save some money on drinks/snacks/supplies – Papritos supermarket is next door together with some cheaper options nearby.

3. The below restaurants are a 5-15 minute shuttle away and offer great atmosphere; are extremely picturesque and all Halal

• Breeze (tables on the beach)
• Potato Head Beach Club (includes Lilin & Tapping Shoes restaurant).
• Talant Restaurant (restaurant on stilts on a lake downstairs with sheesha)
• Tulip (Turkish, good Shisha)
• SOS Supper Club (perfect for sunsets)

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AmiKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, General Manager at Kiss Bali, responded to this review, May 22, 2013
Dear Mr. Khan,

Please allow me to pass my high appreciation for your fantastic - details comments about our service and facilities and especially on your positive advice for us to improve our selves better in certain area that should be impressed more for our future guests. My staff here also glad to know their personal service given were very helpful for you during your stay. we are thanking you for given us a great chance and built a trust to serve you well as your expectation. Thank you indeed.

We are look forward for your return to KISS BALI with more of KISS experience and more of Balinese tradition experience.

Warm regards

Ericht
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Spanish first
  • Any
English first
sydney
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 8, 2013

I had the honeymoon package and stayed for 2 nights. The staff was great, attentive and service wasnt too bad at all. We really enjoyed our stay and recommend it to anyone as a honeymoon stay. Also, its location is quite accessible and not right in the middle of the buzz. Easily catch a taxi ride for that takes a few min to Seminyak square.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mikosansan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, Manager at Kiss Bali, responded to this review, April 10, 2013
Dear Mikosansan,

Thank you for your great review about us, It's been always a pleasure for us to be able provided you with our best service and knowing all went well as you wished to . We do really hope you will experience more of what kiss bali has to offer in near future, try next time with a small group of friend or family in our 2 or 3 bedroom along with BBQ and candle light set up in your villa. contact us and we will do special package for you. See you soon.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
Reviewed March 26, 2013

First time at Kiss Villa. Everything was outstanding, the villas, the pool, the staff, the decor. Absolutely out of this world. One thing that stuck with me, was when the staff told me ' this is your home, do was you would feel like'. And no doubt the made me feel at home, it was indeed very hard to leave. The staff were so personal, that we were all on a first name basis till I left. It made it very hard to leave, but made me excited to go back. This is definitely my go to accommodation in Bali. I hope they will always have a villa for me over there. Thanks for everything!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RohNanwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, General Manager at Kiss Bali, responded to this review, March 28, 2013
Dear Mr. Nanwani,

Hope you feel re-fresh again after holiday in Bali with us. Thank you and really appreciate with the way you describe about us and your feeling about our property. We hope nothing but the best for you and family and look forward to see you soon in near future. I will pass your comment to all my staff . You know how to reach us and my self....Kiss is your second home ! let us arrange what you need ..

regards

Ericht
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Mannheim, Germany
1 review
Reviewed March 14, 2013

On february my husband and i had the chance to visited Bali. We stayed at one of this beautiful villas. It was a perfect paradise to rest and enjoyed an awesome experience. Beautiful decoration, amazing service, delicious food and the feeling of a familiar and personalized hotel. It is a place worth to stay and discover. I will definatly recommend it.

  • Stayed February 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Nossamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, Manager at Kiss Bali, responded to this review, March 15, 2013
Dear Nossam,

Thank you. It's very nice comment in overall about us . It 's a pleasure to be able to provided you with the best service we had and in well manner. especially when you just want to come as a couple. You wanted all just for you both. Glad you enjoyed all the moment as you wanted.

take care for both you and look forward to see you both soon in Bali.

warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

We stayed there with friends to explore Bali and stayed there for 5 days. We all are really happy. Villa was spacious and clean. The staff is very friendly. They helped us to arrange transportation and prepared cold water and towel in the car. We really feel like at home there.

  • Stayed January 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kyan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, Manager at Kiss Bali, responded to this review, March 15, 2013
Dear Kylan,

Thank you for the lovely comment about us, and stayed with us for the whole 5 days . Glad to hear you are found your second home :). We do really hope to see you comeback next time and please do not hesitate to contact us if you need our help to arrange your holiday package and benefit for your return.

warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mannheim, Germany
1 review
Reviewed March 9, 2013

My husband and I wanted to escape from the cold winter in Germany to a warm country. So glad we booked at Kiss Bali. It was a real treat for us. We stayed in the Villa Impian Suite for 6 days. Who would think that you could have a private swimming pool just outside your bedroom door?? The staff gave excellent service. It made our holiday memorable, hope to return again!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, Manager at Kiss Bali, responded to this review, March 12, 2013
Hi Linda,

Hope you are well. We really appreciate your amazing comment in overall about our Facilities and Services . Thank you indeed on behalf of our staff.
Please keep in mind that you always welcome to return to KISS BALI at anytime . For sure, We will surprise you with another level of experience and benefit just for you ! try us.. :) we love to have another KISS family member around again.

Take care and hopefully to see soon in your next holiday in Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 14, 2012 via mobile

The website is one thing and the actual Villas are completely another.

It's tired, dirty and worn. Certainly not 5 star or worth the money. Breakfast options are minimal too, pool was dirty, entrance unwelcoming.

With so many alternatives I'd look anywhere else.

Disappointing.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tooraweena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmKISS, General Manager at Kiss Bali, responded to this review, November 18, 2012
Dear Madam,

I thank you for your review and feed back on our villa in overall . We are appologize on behalf of KISS knowing that you didn't enjoy your stay in KISS. We will over look into your advice more deep and will provide necessary adjustment and services to fill any of the missing part.

More than welcome to write to me directly for anything you might think that necessary for us to improve.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kiss Bali

Property: Kiss Bali
Address: Jl. Cendrawasih no. 99 x, Seminyak, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#51 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kiss Bali 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
The inspiration behind KISS VILLAS emerged with our desire to offer an ultra-swanky experience right in the heart of Seminyak, Bali's trendiest destination for world-class restaurants, nightlife and fashion boutiques. Echoing the seductive style of the 70's glam through an artful blend of sleek open-air asymmetrical design, turns each stay into nostalgia, sensuous journey and ultimate pool villa living. ... more   less 
Reservation Options:
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Also Known As:
Kiss Bali Hotel Seminyak
Kiss Bali Seminyak

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