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“excellent service”

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The Seminyak Beach Resort & Spa
Ranked #30 of 149 Hotels in Seminyak
Reviewed January 19, 2014

the cons:
-some parts of the room have scratches, need touching up especially when it is rated 5 stars and an award winner.
- the pools are smaller than expected and there is a shortage of beach chairs + umbrellas (required to avoid sunburn).

the pros (too many)
-outstanding services. the waiters at the breakfast buffet remembered my request for vegetarian dishes without garlic/onion/shallots. i only had to mention once on the first day and they took note of it each time i enterred the breakfast area. that is what i called service!
- many pavillions facing the ocean for an afternoon nap
- a high end accomodation without all the over the top deco. feels like a second home, contemporary yet Balinese.
- feels like a secluded oasis once you stepped inside the gate, even though the entire SeminyaK is rather crowded.

would go back again for sure.

Room Tip: definately get an ocean view room. on ground level if you wanted access to the pool and garden from...
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  • Stayed: January 2014, traveled with friends
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2  Thank KHfromSydneyinEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded February 11, 2014

Dear KHfromSydneyinEurope,

Thank you for taking your time to share us your pros and cons reviews here at TripAdvisor.

We have well noted all your concerns and will follow up accordingly with related departments for further improvement and rectification to ensure that we maintain a high quality of service to all of our guests.

We look forward to welcome you back to our resort and please do not hesitate to contact us directly at reservation@theseminyak.com for further assistance.

Warm regards,
The Seminyak Beach Resort and Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,584 - 1,590 of 2,204 reviews

Reviewed January 18, 2014

My wife and I stayed 3 nights in a beach view room, which was more costly than the Garden Room but worth the difference in price. Stepping out on the balcony and straight to the pool and beach, it was very handy. Room was large and facilities all provided. The resort is close to the shops and restaurants which was also very handy. The best part is in the night, with the sound of the waves and the night birds adding to the relaxing atmosphere.
Had breakfast once at the resort and found it not very exciting in terms of the range but the proximity of the many restaurants nearby at the nearby Seminyak Square and shopping strip meant there's always something on offer.
Will like to come back when time permits.

Room Tip: Pick the beach Room instead of the Garden Room. Worth the price difference. Upper levels better.
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  • Stayed: January 2014, traveled as a couple
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Thank Ken O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded February 11, 2014

Dear Ken O,

Thank you for your generous comments about our Beach view room, glad that you enjoyed your stay with us.

We appreciate your feedback and would like to assure you that we are in progress to upgrade the Food and Beverage experience in the resort

We very much look forward to welcoming you with us again for a renewed experience soon..

Warm regards,
The Seminyak Beach Resort and Spa Management

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Reviewed January 18, 2014

All their facilities have a modern luxurious touch. Their staff is very friendly and understand English really well. They were really helpful in arranging tours. The breakfast was an excellent assortment.

My only complaints were that it felt at times they were less focused on customer service/satisfaction than other places we stayed in Bali like the Four Season. Specifically, they'd immediately give you the bill after your order something rather than just get the room number prior. Also, my girlfriend seriously injured her foot and was on crutches -- they wouldn't give us a much later check out to accommodate the greater time requirements for packing even though we were also on the 2nd floor with no elevator to use to get down. That said, they did provide some assistance with it and were friendly overall throughout the ordeal.

  • Stayed: January 2014, traveled as a couple
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Thank Victor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded February 7, 2014

Dear Victor W,

Thank you for taking your precious time to share us your experience.

I do hope that your girlfriend is now fully recovered and feeling better. I would like to thank you for bringing this issue to my attention, I will share it with the team and work together for improvements.

Thank you for sharing your comments and hope to see you again in the future. Please do not hesitate to contact us directly at reservation@theseminyak.com for any other assistance.

Warm regards,
The Seminyak Beach Resort and Spa Management

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Reviewed January 17, 2014

We must have been at a different resort from the other reviewers. Booked a "garden" room which is 200 metres away on the other side of a busy, noisy road. Swimming pool but no garden, lifts or other facilities (not shown on their web site).
Friendly staff but a bit inept. We took nearly an hour to check in, after objecting to our "garden" room. Once relocated to other side of road the room, garden and facilities were great.
Great breakfast, lovely restaurant and food, but mostly deserted outside breakfast time except for one or two other couples, which was a pity.
Can't see how the resort could rate better than 3 star.

Room Tip: Do not book a "garden" room
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  • Stayed: January 2014, traveled as a couple
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Thank saintgibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded January 26, 2014

Dear saintgibby,

Thank you for reviewing your recent stay with us. We sincerely apologize for your disappointing experience with our Garden room

We are most concerned about your comments regarding the service. which we try so hard to maintain. We appreciate your constructive comments as we continuously look for ways to improve the resort.

We hope we will have the chance to look after you again and please do not hesitate to contact me personally for any assistance.

Kind regards,
Sebastien Marteau
General Manager

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Reviewed January 16, 2014

I stayed here at the long of a hectic trip away. Service was very good, rooms great , great pool and breakfast. I stayed at the garden view which was across the road and while I thought initially it would be an issue it wasn't as long as I was organised. The only downside I found and this happens at most resorts in Bali is the amount of pool chairs " saved" for the entire day by people putting things on the chairs but might only spend an hour of 2 by the pool. On one day in particular I got to the pool at 10.30, all chairs were taken but would have only been 20 people at the pool. The rest had been saved. The staff were unable to help with this. Pool service was friendly but slow as was the breakfast service. Quality of food was good and prices comparable. Overall a very nice stay but a few critical things that could be improved.

  • Stayed: January 2014, traveled solo
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Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded January 26, 2014

Dear Jay F,

Thank you for taking your precious time to share us your experience.

Despite several concerns regarding pool chair and service in the restaurant, I am happy to hear that you enjoyed your overall stay in our resort. We shall discuss all of your concerns with the team for further improvement.

We do hope that your memorable experience will bring you back here and please do not hesitate to contact us directly at reservation@theseminyak.com for further assistance.

Kind regards,
The Seminyak Beach Resort and Spa Management

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Reviewed January 15, 2014 via mobile

We stayed at this hotel for 3 nights. The room was great! Very clean and the service was great. Garden view rooms are on the other side of the road from the main building but this really wasn't a problem. The breakfast spread was pretty good and the pool by the beach was great. My only criticism is that the room service wasn't great. We felt like staying in one night and were slightly disappointed with the food. But that's probably because the food in seminyak is so good everywhere!

Stayed: January 2014, traveled with friends
Thank Kurtzy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded January 22, 2014

Dear Kurtzy83,

It is pleasing to read your positive insight regarding our resort and our hospitality service, and glad that you enjoyed your stay in our Garden Wing.

We are most concerned about your comments and experiences with us, and really appreciate your constructive comment about room service as we continuously look for ways to improve the resort.

We hope that despite your disappointment on this occasion you will allow us to serve you again and we look forward to welcoming you back in the future.

Warm regards,
The Seminyak Beach Resort and Spa Management

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Reviewed January 14, 2014

Just flawless. Great location, very clean services was fantastic could not recommend to stay anywhere else. We stayed in the beach wing and the sound of the waves crushing all night was soothing. Great breakfast, helpful staff without a request being denied or disappointment.
If i was to pick on something it would be the wi-fi not strong enough to upload or load quick enough. However what a resort defiantly recommend.

Room Tip: Once a week they have a cocktail party, go down and join also includes Balinese traditions, music an...
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSeminyak, General Manager at The Seminyak Beach Resort & Spa, responded to this reviewResponded January 22, 2014

Dear Sam A,

Thank you for taking the time to share this review of your recent stay with us.

I would like to apologise for falling short of expectations at wifi facility in the resort, but am also very glad to know that our team had extended a level of service that led to a amazing and most enjoyable overall experience for you and your family.

We hope that your memorable experience will bring you back to our resort, please do not hesitate to contact us directly at reservation@theseminyak.com.

Warm regards,
The Seminyak Beach Resort and Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Seminyak Beach Resort & Spa

Address: Jl. Kayu Aya | Seminyak Beach, Seminyak 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Seminyak
#11 Family Hotel in Seminyak
#15 On the Beach Hotel in Seminyak
#18 Romantic Hotel in Seminyak
#28 Luxury Hotel in Seminyak
#28 Spa Hotel in Seminyak
Price Range: $170 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Seminyak Beach Resort & Spa 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Seminyak is stylish beachfront resort that represents a new era in Bali's evolving hospitality industry. The property is all about tropical sophistication with a choice of elegantly appointed guest rooms, suites and villas designed to accommodate the needs of today's savvy travelers. Set within a charming landscape that encompasses native greenery, lily ponds and traditional thatched pavilions.The Seminyak is a modern retreat with distinct Balinese touches that provides a welcome escape from the outside world. A signature brand of hospitality together with heartfelt service promises a truly unrivaled experience. ... more   less 
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Also Known As:
The Seminyak Beach Hotel Seminyak
The Seminyak Beach Resort And Spa
The Seminyak Beach Resort & Spa Bali

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