I booked the hotel through internet and I got my confirmation. So we were quite happy because the hotel looked very nice (pool villa) and with a good location. Thanks also to the last minute offer, our rate was quite good as well. Nice way of starting our holidays in Bali...
When we arrived in Denpassar airport, the guy from the hotel was waiting us in the international terminal even I sent the right flight number. Well, one small mistake that was fixed really fast. After few minutes the guy came to pick us up. No problem!
When we got into the car, he started talking saying that he was so sorry, blah blah. We didn't understand why so many apologize for this small problem, but... surprise! he was apologizing because even we have the reservation confirmed, due to a server problem (???) our room was not available. He promised us he found a nicer pool villa hotel to relocate us so instead getting angry we gave him the chance to show us the place.
Certainly the place he found for us was not bad, but far from everything!!! We asked him to show us the Annora Hotel facilities to compare and... surprise! Annora hotel was much more higher standard even he told us otherwise. I hate people lying like this.
He said to us that if we were not satisfied with his help, he couldn't help us anymore and he was offering us to give us the refund of the reservation (another lie since we booked and payed already through an internet website). Another lie!!!
After many complains and after wasting our first morning in Bali, we were relocated in a budget hotel nearby since one of the reasons we booked this hotel was we liked the area.
Conclusion: Horrible experience with this hotel and horrible experience with the guy who attended us. Not professional, not willing to help and lying once and again.
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- Also Known As:
- Annora Bali Villas Hotel Seminyak
- Annora Villas Seminyak Bali