On our arrival to the hotel, as it was quite late (around 7-8pm) we were rushed into our rooms with no instructions whatsoever given with basic procedures of the hotel such as how breakfast service was run in villas etc. We were only given the key and hurried off into our room which if it wasn't for the wonderful staff who helped us carry our bags named Ela, who helped answer our questions we would've been left clueless.
The first villa that we were placed in had a few dead and dried up bugs around the floor of the room and bathroom. We also realized that several light switches we not working,and one in particular being the swimming pool lights. After calling the receptionist, we were made to sit waiting for 10mins as the maintence guy fixed the lights to no avail, and instead of being transferred to a new room. It had to be requested with some persuasion.
The new room had no problems with dead bugs or lights but this time the sockets on the walls below the TV fell out completely leaving live wires exposed and chips of wood and sand in the surrounding area.
Throughout the stay, service was inconsistent as some staff members seem to not have knowledge regarding hotel procedure. We tried to order breakfast to be sent into our villa, as was told possible by a member of the staff the night before only to be met with responses prompting us to show up at the restaurant. Which after a lengthy discussion on the phone, i was told to be put on hold only instead to have the phone hung up. We were met by a less than happy staff who after ordering, brought the food and handed it to my spouse who was told to carry it in to the room herself. The staff member then came back again and this time leaving the food on the table outside and left without shutting any doors with a less than happy attitude towards us.
Lastly, on the day of departure, we ordered a taxi through the hotel which instead of being metered or having a flat rate, we were given a taxi who's driver was different to the one in the permit placed on the dashboard and was hustled into paying more than necessary for a trip to the airport with the risk of being kicked out if not agreeing to the fare he had asked for.
The entire experience is less than satisfactory and if it weren't for a few very helpful and lovely staff member who helped us all along he way, would've been made worst.
- Official Description (provided by the hotel):
- Tonys Villas & Resort in Kerobokan is a perfect hideaway surrounded by green foliage of tropical environment. Once you step into these villas in Bali, you can immediately sense the serenity and friendly services. So, when looking for a blissful and convenient residence on the Island of the Gods, it is an appropriate choice. Designed by adopting the grandeur of Balinese architectural style blended with modern style, Tonys Villas & Resort Bali affords convenience for the ultimate experience. From reed roof to local touch in the interior reflects the elegant comfort of Balinese house, namely it is warm in cold ambience and cool under the heat of the sun. Meanwhile, our verdant beautiful garden with lush vegetation generates natural backdrop and inspiring holiday living. Each villa unit and other properties are carefully prepared to take advantage of the freshness exuded by tropical plants at maximal space available. To sum up, everywhere you stay and stand, as if you are always taken closer to nature so that you will get refreshed. Thus, staying with us will elevate your experience and renew the freshness of mind. Probably, our garden is the most spacious among the villas around Seminyak area. ... more less
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- Also Known As:
- Tony`s Villas Hotel Seminyak
- Tonys Villas & Resort Bali/Seminyak