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“Not worth the money paid.”

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Tonys Villas & Resort
Ranked #51 of 426 Specialty Lodging in Seminyak
Reviewed May 9, 2014 via mobile

On our arrival to the hotel, as it was quite late (around 7-8pm) we were rushed into our rooms with no instructions whatsoever given with basic procedures of the hotel such as how breakfast service was run in villas etc. We were only given the key and hurried off into our room which if it wasn't for the wonderful staff who helped us carry our bags named Ela, who helped answer our questions we would've been left clueless.

The first villa that we were placed in had a few dead and dried up bugs around the floor of the room and bathroom. We also realized that several light switches we not working,and one in particular being the swimming pool lights. After calling the receptionist, we were made to sit waiting for 10mins as the maintence guy fixed the lights to no avail, and instead of being transferred to a new room. It had to be requested with some persuasion.

The new room had no problems with dead bugs or lights but this time the sockets on the walls below the TV fell out completely leaving live wires exposed and chips of wood and sand in the surrounding area.

Throughout the stay, service was inconsistent as some staff members seem to not have knowledge regarding hotel procedure. We tried to order breakfast to be sent into our villa, as was told possible by a member of the staff the night before only to be met with responses prompting us to show up at the restaurant. Which after a lengthy discussion on the phone, i was told to be put on hold only instead to have the phone hung up. We were met by a less than happy staff who after ordering, brought the food and handed it to my spouse who was told to carry it in to the room herself. The staff member then came back again and this time leaving the food on the table outside and left without shutting any doors with a less than happy attitude towards us.

Lastly, on the day of departure, we ordered a taxi through the hotel which instead of being metered or having a flat rate, we were given a taxi who's driver was different to the one in the permit placed on the dashboard and was hustled into paying more than necessary for a trip to the airport with the risk of being kicked out if not agreeing to the fare he had asked for.

The entire experience is less than satisfactory and if it weren't for a few very helpful and lovely staff member who helped us all along he way, would've been made worst.

  • Stayed: May 2014
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1  Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded May 11, 2014

Dear Jonathan L,

Above the all things we do apologies for everything happen during your stay in our property. We will take an immediate action to investigate and solve the problems that mentioned above.

Thank you submitting your experience towards our property, it will bring us to better service and product in the future.

In the next occasion, we invite you again to stay at our better property.

Thank you.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 - 257 of 452 reviews

Reviewed May 8, 2014

Tony's villa was by far my favourite place we stayed in Bali!
Excellent service with great friendly, trustworthy people!
Ella especially was a great host and I highly recommend you ask to be looked after by him.

The three of us girls will be back very soon, thanks for your services.

  • Stayed: April 2014, traveled with friends
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1  Thank Gemma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded May 10, 2014

Dear Gemma F,

Thank you for your fantastic review to our property.

We are very happy to deliver you our best service during your stay at our villa. And for sure, will pass your kind comment directly to Ella.

In the future, we invite you again to stay at our property.

Thank you and see you soon.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

Beautiful gardens as we walked through vegetation, past the secluded pool and to our room. Loved the outside bathroom, including shower and bath, but we did get frustrated with the number of mosquitoes and ants. I know this is not completely the hotels fault but it does make going to the toilet a bit of a chore when you are constantly swatting mosquitoes.

The location is within walking distance of Seminyak Square (15-20mins) and close to the beach (5-10mins). There are plenty of shops, spas, bars and restaurants close to the villas. The breakfast options were good but we are unable to comment on lunch/dinner as we found the prices were a little higher than the restaurants right next door.

  • Stayed: April 2014, traveled as a couple
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1  Thank ExplorerRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded May 5, 2014

Dear ExplorerRich,

Thank you for your time in reviewing our property.

We are very happy to know that you enjoy our ambiance and room facilities. Also, we have noted the issue in regards of mosquitoes and ants. We will try our best to minimize this matter.

In the near future, we invite you again to stay at our villa. Please do feel free to contact us should you need any assistance.

Thank you.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

I highly recommend to stay here, when you travel to Bali and want to live at Seminyak.
Perfect location, extremely high level of management!
Nice villas.
Best place if you go with couple, alone or with friends.

  • Stayed: March 2014, traveled as a couple
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Thank Denis_Vereschagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded May 2, 2014

Dear Denis_Verescaghin,

Thank you so much for your positive feedback to our property.

We are very happy to bring you our best during your stay in Tony's Villa. We do hope the memory will last forever.

In the next occasion, we invite you to stay again at our villa and become our loyal guest.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

A small establishment with thatched roof villas and no shared walls. One shared pool surrounded by greenery and plenty of frogs at night. Breakfast is average but surpassed by the beautiful accommodation. Walking distance from Potato Head and also close to KuDeTa, Naughty Nuris, and not far from Ultimo Italian Restaurant.

  • Stayed: December 2013, traveled as a couple
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2  Thank Christian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded April 28, 2014

Dear Chrnow,

Thank you for your time to review our property.

We are very happy to have chance to host you during your stay in Bali. In the mean time, we are hoping so much we can host you again during your vacation to Bali.

Thank you and have a lovely day.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Tonys Villa is without a doubt a hidden little gem situated in a perfect spot in upscale Seminyak. Just far enough away from Seminyak square to be out of the "people traffic", but close enough that venturing out isn't a chore with great shopping and restaurants all around. The rooms are excellent with pool villas being highly recommended. The staff are the true treasures to be had at such a wonderful place. Superbly pleasant and accomodating, you won't want to leave. Only downfall to some may be the music from the night clubs on the weekends.

Room Tip: Pool villas are outstanding...best bang for your buck in Seminyak!
See more room tips
  • Stayed: April 2014, traveled as a couple
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1  Thank Lowell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded April 28, 2014

Dear Lowell R,

Thank you for your kind feedback to our service and property.

Your lovely experience in our villa is our responsibility and it's an honor for us to deliver you a great service. In the next occasion, we would love to invite you to stay again in our villa.

Thank you.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Me and my boyfriend stayed at this Villa for 10 nights. What a great choice of Villa. Friendly staff, great service, great food, great day spa, great location in the heart of Seminyak. Very close to the popular Potato Head and the W Resort. (all in walking distance). We stayed in the one bedroom pool villa which was amazing. Outdoor shower, bath and toilet. The bed was comfy with a great net around it to keep out the mozies. I recommend this Villa 100%. The only thing i would recommend is to chose a Villa far away from the street as the nightclub across the road is loud from Thursday to Saturday night till 4am in the morning.

Thank you Tony's Villa for everything. We are definitely letting friends know to stay here. :)

  • Stayed: March 2014, traveled as a couple
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2  Thank Melissa_Nick1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oka H, General Manager at Tonys Villas & Resort, responded to this reviewResponded April 4, 2014

Dear Melissa,

Thank you so much for spending your time in reviewing our villa.

It was a great chance for us to give you our best service during your holiday time. In the near future, we are hoping so much we can cater you again in our lovely villa.

Once again thank you and see you soon.

Best Regards,

Oka Hartawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tonys Villas & Resort

Address: Jl. Petitenget | Kerobokan, Seminyak 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #51 of 426 Specialty Lodging in Seminyak
Price Range: $55 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tonys Villas & Resort 4*
Number of rooms: 71
Official Description (provided by the hotel):
Tonys Villas & Resort in Kerobokan is a perfect hideaway surrounded by green foliage of tropical environment. Once you step into these villas in Bali, you can immediately sense the serenity and friendly services. So, when looking for a blissful and convenient residence on the Island of the Gods, it is an appropriate choice. Designed by adopting the grandeur of Balinese architectural style blended with modern style, Tonys Villas & Resort Bali affords convenience for the ultimate experience. From reed roof to local touch in the interior reflects the elegant comfort of Balinese house, namely it is warm in cold ambience and cool under the heat of the sun. Meanwhile, our verdant beautiful garden with lush vegetation generates natural backdrop and inspiring holiday living. Each villa unit and other properties are carefully prepared to take advantage of the freshness exuded by tropical plants at maximal space available. To sum up, everywhere you stay and stand, as if you are always taken closer to nature so that you will get refreshed. Thus, staying with us will elevate your experience and renew the freshness of mind. Probably, our garden is the most spacious among the villas around Seminyak area. ... more   less 
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Also Known As:
Tony`s Villas Hotel Seminyak
Tonys Villas & Resort Bali/Seminyak

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