We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's Grand, but lacking something....”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Empire Hotel & Country Club
Certificate of Excellence
KL
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“It's Grand, but lacking something....”
Reviewed September 7, 2007

Went with the missus and bubs on this trip so we stayed a nice place.

Little did I know the Empire is a biiiiiig hotel.

The rooms are excellent, their big, TV is good, business utilities are lacking and I had a hard time getting onto the internet outside of their official business centre, fantastic view over the lake nothing to complain about.......until the batch and shower spewed out muddy water on our last day was about to can the place but they ended up putting us in an upgraded room for the last 4 hours or so which is like yowzer!

The hotel building is 5 star at least, there is also a bowling alley as well as a cinema. The night we were there the Chinese restaurant had a buffet on and it was excellent, very quiet also.

The empire should really be classed as a resort not really a hotel as alot of the entertainment is for tourist resort goers. But even on a business trip I had a good time. Along with the 3 pools, one overlooking the ocean...:D

The only thing I would complain about is some of the service, at times, especially outside the lobby, it was very unprofessional and an unfortunate habit of staff in this region.

That however was really the low point of a generally enjoyable experience

  • Liked — Very comfortable, with lots of swimming and relaxing
  • Disliked — Slight service problem & location issues
  • Stayed April 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Keith_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,015 reviews from our community

Traveler rating
    567
    311
    87
    26
    24
See reviews for
259
276
70
204
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Gold Coast, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2007

The Empire is a fabulous hotel! We stayed for 5 nights on a return journey from Oz. The rooms are amazing and the facilities first class. Food is reasonably priced however no drink is allowed so buy some duty free before your arrival if you want to drink. Only draw back was the lack of shuttle bus and taxis are very expensive. We did the rainforest canopy tour which was well worth it although hard work. If you are going to Brunei this is the place to stay you will love it!

  • Liked — Everything!
  • Disliked — Lack of shuttle bus
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 19, 2007

I have returned from Brunei. I stayed at the Empire again, for the 11th time in two years. This what I found:
A new Manager. a despondent staff, that is what's left of all the good ones, huge decline in food services for example, no cheese because of cost cutting, hot food gone cold, furniture and fittings grubby. Room air-conditioning filthy. They now use a new privatized transport to Bandar (20 mins away @70 Brunei Dollars) so no mini busses.
The are short of staff, supposedly bringing in Brunei staff in lieu of the Indonsian, Phillipino and Malay expatriate staff. Local staff don't have much training and appear un intrested in the service industry.
Pool area is now awful, no beach to speak of, pool cracking and tiles falling off. Broken down fridges and equipment in the pool bat. Tattered and damaged umbrellas. Some days many food items not available.
Denim Jeans are now frowned upon in the Country Club and Golf areas. Many staff can't speak or won't speak english!

So sad!

  • Liked — not Much, but the view is great
  • Disliked — dirty and poor fridge replenishment
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank SabahMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, England
Level Contributor
649 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
Reviewed April 29, 2007

We stayed 3 nights at the hotel on the way home from a 2 week holiday in Malaysian Borneo. The hotel is every bit as good as the reviews indicate and we would recommend it to anyone.

It was my partner’s birthday the day after we arrived and on the day a lovely chocolate cake arrived (more calories!!)

I would just add two points. Firstly make sure you take your own alcohol. This can be discreetly consumed in the hotel restaurants and the waiters are happy to pull the cork if required. Soft drinks and mixers are modestly priced

Secondly the food was not only excellent but very good value for money in the restaurants and by the pool. I was fearful that the cost of food was going to be so high it would spoil the stay for us.

As an example we had an all you can eat Chinese buffet at the Li Gong restaurant. The set-up was a little different because you selected food off a menu (about 70 dishes) and it was cooked to order. The food was super particularly the prawn dishes. The cost for two including taxes £18!!!

Also a large plate of nachos by the pool which was a good snack for two people cost £5 - As the waiters supplied free iced water all day it makes this hotel about the best value we have every stayed in

  • Liked — Everything
  • Disliked — Nothing
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Mike48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed April 17, 2007

I recently booked a 3-night stay at the Empire Hotel. I was expecting to be blown away as I had heard a lot of good things about this hotel and I had wanted to visit for a very long time.

The lobby is everything you would expect, lots of marble, over the top luxury and a great view of the ocean.

At check in, I enquired about upgrading to a junior suite and paid the extra BND150 per night.

I was seen to my room and was a bit disappointed. The hotel is starting to show its age and nowhere more so than in their guest rooms.

Yes, the junior suite was large. The first room had a dinner table, couch, mini kitchen & tv. Next was the bedroom, with tv, study and fax machine. (The fax machine had a welcome fax with my name on it, which was cool) and the 3rd room was the bathroom, with separate shower, toilet, double vanity and a spa bath. All rooms overlooked the ocean with an extra long balcony.

I was underwelmed. Yes, the room was large and super clean, but it felt a bit dated and tired. I regretted my decision to upgrade and returned to the front desk requesting to change back to my original Ocean View Deluxe Room. I just didn't think that it was worth the extra money.

The front desk happily accommodated me. The new room was much more to my liking. It was exactly the same as the Jnr Suite, just without the extra tv room, a bath instead of a spa and no fax.

What I particularly did not like about the room, was the state of the balcony. There was moss and mold all over the balcony and the table and chairs outside where definitely past their use by date. The door to the room looked ancient and did not lock properly; you need to make sure that you shut it hard enough for it to lock.

The real highlight of the hotel was the amazing pools and grounds. They are so well maintained and are just beautiful.

As other reviews suggest, the food is not at the level one would expect. Most meals although generously portioned, were average and lacked flavour.

The pool snack bar area was great. The staff brings over some cold water and oranges as soon as you sit down and really do their best to take care of their guests.

There are many activities at the hotel to keep both kids & adults alike very happy, including a country club, kids club, internet services (expensive) & a cinema.

The hotel chocolates are to die for and are definitely worth the money. The packaging makes a great keepsake.

Unlike some reviews, I must say the service I experienced in the hotel was just fantastic during my entire stay.

There are not very many hotels like this in the world (visit the much better Palazzo Versace Hotel in the Gold Coast Australia), but it is definitely worth a visit if you are in Brunei.

  • Liked — Gorgeous ocean views, pools and gardens
  • Disliked — The rooms are starting to look dated, don't spend more to upgrade.
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Annannann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 22, 2007

This is the second time I have stayed at this hotel and it did not fail to impress on my last visit in February.

The 'wow' factor when you enter the grounds is unbelievable and the reception area is more than grand. The rooms are very big and well equipped and the views are all of the ocean.

The staff in the hotel would bend over backwards for you and could not be more pleasant. This includes the gift shops where it can be very easy to spend your Brunei Dollars. (be sure to use these before you leave).

There are 2 main restaurants in the evening, I favour the Italian restaurant and if anything the food has improved since last year.

The pool area is lovely and again the staff are extremely helpful and pleasant. The bar menu is basic but the food is again very good.

All in all, a wonderful hotel that I'll be visiting again next year during a trip to the Far East.

  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank CHabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 2, 2007

This is the place to stay for making every other place you stay feel second-rate. The location and the architecture of the hotel are amazing and so exceptional it is hard to describe to my friends. The whole place is opulent beyond adequate description.

The staff is very helpful in every regard. The associated golf course and proshop are first rate and worth playing. Every conceiveable convenience like health facilities, pools (I didn't count them all) beach, restaurants and theatres are all there.

The room (huge) and view are memorable. The bathroom (with acres of marble and granite) is larger than many hotel rooms we have stayed in. The bed is very good and the room is full of high tech goodies (motorized curtains!!) The internet connection is easy to use and reasonable in price.

Altogether, a marvelous stay !! Stay at a place like this once in your life.

  • Liked — Amazing buildings and seaside location
  • Disliked — Nothing
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Putter7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kampong Jerudong
8.0 mi away
Radisson Hotel Brunei Darussalam
Radisson Hotel Brunei Darussalam
#2 of 20 in Bandar Seri Begawan
1,096 reviews
8.2 mi away
The Capital Residence Suites
The Capital Residence Suites
#1 of 20 in Bandar Seri Begawan
264 reviews
8.3 mi away
The Brunei Hotel
The Brunei Hotel
#3 of 20 in Bandar Seri Begawan
362 reviews
Show Prices
Show Prices
Show Prices
6.2 mi away
Rizqun International Hotel
Rizqun International Hotel
#6 of 20 in Bandar Seri Begawan
161 reviews
7.7 mi away
Badi'ah Hotel
Badi'ah Hotel
#4 of 20 in Bandar Seri Begawan
167 reviews
6.7 mi away
Palm Garden Hotel
Palm Garden Hotel
#8 of 20 in Bandar Seri Begawan
139 reviews
Show Prices
Show Prices
Show Prices

Been to The Empire Hotel & Country Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Empire Hotel & Country Club

Property: The Empire Hotel & Country Club
Address: Kampong Jerudong BG3122, Brunei Darussalam
Phone Number:
Location: Brunei Darussalam > Brunei-Muara District > Kampong Jerudong
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kampong Jerudong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Empire Hotel & Country Club 5*
Number of rooms: 518
Official Description (provided by the hotel):
Located on the north eastern tip of Borneo on the doorstep of one of Asia's oldest rainforests, The Empire Hotel & Country Club is Brunei’s most prestigious beach resort offering unsurpassed 5-star luxury.This palatial resort hotel, which astounds visitors with its spectacular 12 storey marble and gold lobby, is set in its own private 180-hectare (445 acres) estate of manicured gardens and an 18-hole, floodlit Jack Nicklaus Signature Golf Course and Country Club. Each of the hotel’s 522 opulently appointed guest rooms, suites and private villas has a view of the ocean, lagoon, gardens or golf course, while standard throughout the hotel are Imperial king-sized beds made with the finest linens, and over-sized marble bathrooms with walk-in shower, deep soaking tub with gold taps and luxury amenities. The Empire Hotel & Country Club also extends the kingdom’s regal hospitality with an impressive range of international restaurants, spa, world-class golf and sporting activities, and international meeting facilities for top level MICE gatherings, making it a resort ideal for family, romantic or business vacations. The Empire Hotel & Country Club is a member of WORLDHOTELS and recipient of numerous prestigious international awards. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Ctrip TA, Hotels.com, Agoda, Travelocity, TripOnline SA, Cancelon, HotelQuickly and HRS so you can book your The Empire Hotel & Country Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Empire Hotel And Country Club
Empire Hotel Brunei

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing