We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Empire Hotel & Country Club
Nearby Hotels
Jeruton Hotel Sdn Bhd(Kampong Jerudong)
$27
$26
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Traders Inn(Bandar Seri Begawan)
$41
$35
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Wafa Hotel & Apartment(Bandar Seri Begawan)
$182
Booking.com
View Deal
The Centrepoint Hotel(Bandar Seri Begawan)
$85
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
The Rizqun International Hotel(Bandar Seri Begawan)
$153
$118
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Venice Lodge(Bandar Seri Begawan)(Great Value!)
$82
$46
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Palm Garden Hotel(Bandar Seri Begawan)
$68
$55
Priceline
View Deal
  • Free Wifi
  • Free Parking
Goodview Hotel(Kampong Jerudong)
StarLodge(Kampong Jerudong)
No availability for your dates from our partners
  • Free Wifi
  • Free Parking
Parkview Hotel(Kampong Jerudong)
No availability for your dates from our partners
  • Free Wifi
  • Free Parking
Reviews (1,103)
Filter reviews
1,103 results
Traveler rating
631
329
91
27
25
Traveler type
Time of year
LanguageAll languages
More languages
631
329
91
27
25
Show reviews that mention
All reviewsmain buildinggolf coursethe south china seabowling alleyluxurious hotelno alcoholspaghettinihigh teaprivate beachrooms are hugepool sidepantai restaurantdeluxe roomroyal brunei airlinesocean viewatrium cafegolf buggies
FilterAll languages
Updating list...
518 - 523 of 1,103 reviews
Reviewed July 27, 2013

The Hotel has one of the grandest lobbies I have ever seen! You walk through the double doors and are warmly greeted by the bell boys and concierge before being overwhelmed by the large marble and gold pillars, golden mirrors and a breathtaking view over the sea where you can make out the distant oil rigs.
The deluxe rooms are the absolutely massive with a huge 8ft front door and king bed fit for a King. The bathroom was equally amazing with everything apart from the toilet and bidet being made of either black or white marble. All the rooms in the west wing face the sea however it is really only from floor 4 or above where you can really see the sea.
Breakfast was served in the Atrium Cafe which was ideal for business travellers due to its location near to the reception and main wings however it would have been preferable if breakfast was served at the Pantai restaurant by the sea front.The atrium cafe has the potential to look regal and fit in with the rest of the hotel however the addition of fake plastic trees and colorful tube lighting took away from the ambiance. Unfortunately many of the facilities including the main pool, the cinema and the spaghettini restaurant were closed which we were not informed of until reading on the notice boards or finding out ourselves.
The Country Club had an excellent selection of sports and the Golf course is worth a game however it was a shame that as hotel guests we had to pay for most of the facilities though we were staying for a short time which meant the place felt deserted most of the time. The Bunkers Bar at the sports club was ideal for light evening or lunch meal and the staff were extremely friendly.
All the staff at the hotel ranging from the reception to the waiters at the Restaurants were extremely welcoming and always made time to chat with guests.

Room Tip: Choose a room on a higher floor to gain a sea view if on one of the Wings of the main building.
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank griggstraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this reviewResponded August 1, 2013

Dear griggstraveller3,

Thank you for your kind words about the hotel and we are pleased to hear that you were fascinated by the beauty of our unique setting in Brunei and the friendliness of everyone amongst our Team. Though I am sorry to hear that we should have been more explicit regarding the specific details related to our dining options during the period of Ramadhan and our main pool renovation whilst still offering the Lagoon and River pools as aquatic facilities . The Empire Cinema is temporarily closed as we are in the midst of appointing a new Cinema operator.

Once again, we are most grateful for taking your time to share your comments and we do hope to see you back in Brunei in a not too distant future.

Thank you

Best Regards,
General Manager
The Empire Hotel & Country Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013 via mobile

We was impressed by the size of the room, the bathroom was also huge
we stayed at the sea view rooms and it was a short walk to the secluded beach :)
going to have an amble around the rest of the hotel grounds as there is so much to see,
i must admit it would be perfect if wine was available with dinner but thats Brunei for you

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ChrisM64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this reviewResponded August 1, 2013

Dear ChrisM64,

Thanks for your wonderful and kind comments following your recent stay amongst us. I was delighted to read how much you enjoyed the extraordinary scenery all around the Hotel and discover the many activities we are offering to all our visitors and guests.

Thank you again and we all hope to welcome you back soon to stay with us in Brunei.

Best Regards,
General Manager
The Empire Hotel & Country Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

I still find Empire Hotel has the best service ever. In anywhere, whenever i have problem with the room, i need to call and wait for their service to come, but in Empire hotel, once they find out your room got problem, they will straight away solve or even offer you other option. In our case they upgrade our room to bigger and much more luxury without extra charges.

We have lots of fun, the area is really big and the best part is The Empire Hotel have cinema (Remember their cinema is super freezing cool, so if you think to watch your movie then bring extra Jumper).

Okey here is reminder, there is not atm machine, no convenience store so prepare well before taking cab to the hotel.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this reviewResponded July 22, 2013

Dear Nelly S,

Thank you so much for your kind feedback and I am pleased to hear that you had a wonderful stay with us. Just to update you, our Empire Cinema is currently closed and we are bringing in new Cinema operator in before the end of the year.

Again, thank you and lovely to hear your comments and hope to see you coming back to stay with us again.

Best regards,
General Manager
The Empire Hotel & Country Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

This really is an impressive hotel with an imposing atrium, imaginatively designed swimming pools and two beautiful private beaches. There is also a golf course and cinema. It seems like a great place to take reasonably well behaved children, since there are several special activities for them every day, and the minibar pack of soft drinks looks very good value.

I've stayed twice on business trips and the fly in the ointment is the service. On my last visit the first two key cards I was given didn't work and I had to trek back and for between the room and reception desk to get the problem sorted out. The cleaner in the corridor looked helpless and the passing maintenance man shrugged his shoulders as though it happened all the time. When I asked for my laundry to be collected no one came, so I had to take it to the reception desk myself, and was still not confident I'd get it back in time to wear it the next day. Staff at the reception desk were also less than helpful when a colleague called to collect me and I asked them to give him a message; this was especially galling because there were several staff in the atrium who did not seem exactly busy. Empire's management need to realise that business travellers need promptness and reliability- perhaps they could learn from the Traders Penang who are excellent in this respect.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SueP186346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this reviewResponded July 12, 2013

Dear SueP186346,

Thank you for your sincere comments and I do appreciate your feedback following your recent stay. I am of course very concerned to hear of your frustrating experience amongst all of us, when Brunei and its entire people are well known for their warmth and extremely hospitable demeanor.

I will personally investigate the root of the problem and address accordingly to avoid any further re occurrences.

However I do hope you will still consider staying with us again on your next business trip to Brunei for a chance to redeem ourselves with a flawless experience.

Thank you again

Best Regards
General Manager
The Empire Hotel & Country Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

thats why its quiet expensive- customers need to re-pay to owner for over the top decoration. Nice beach and sweeming pool area. Very friendly staff. There are no ATM machine in the hotel and no convinience store- so you need to prepare your own supply (snacks, toileteries, etc.). Food is poor- we went to all 4 restaurants at the premises and none was great (especially Italian).

No much going on after 21:00- please see photo on Club House activities. Gym is great, golf is great and plenty of interesting TV Channels. Daily newspaper.

Obviously, there is no booze in the country- so you need to bring your own bottle(s)- its allowed to bring to the country- just need to write declaration on the custom in the airport.

Security checking on entrance. There is a buggy on call to move around the premises- takes about 5 min. to arrive- so plan in advance

Room Tip: dont stay at the ground floor- you can hear noise from ever working outdoor fontains / pumps. AND MANY MOSQUITOS !
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sveta s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this reviewResponded July 12, 2013

Dear Sveta S,

Thank you for your comments and feedback on our hotel following your recent visit.

I am deeply sorry to hear about your disappointing dining experiences across The Empire Hotel & Country Club. I would highly appreciate and find it hugely beneficial if you could contact me at the hotel directly to discuss these matters in further details as our newly re-opened Pantai Restaurant is being very well received.

Please be ensured that all comments made are shared with the relevant departments

Although the hotel is located away from town, it is extremely convenient to go out to the city and enjoy some local cultures and cuisines. When you do come back here, do let our Concierge know and they will be able to suggest you some exciting places to visit.

Thank you again for your comments and I look forward to welcome you back.

Best Regards,
General Manager
The Empire Hotel & Country Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews