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“A little piece of paradise” 5 of 5 bubbles
Review of 5 Mountains Lodge

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5 Mountains Lodge
Ranked #8 of 22 Wellington B&B and Inns
London, United Kingdom
1 review
“A little piece of paradise”
5 of 5 bubbles Reviewed May 26, 2011

For my first visit to South Africa this was the perfect place for me and my friends to chill out and recharge our batteries. The first thing we saw was the stunning gardens that were kept imaculately and the lovely inviting pool! The individual cabins were stylish, bright and airy, beautifully decorated and ideal for groups or families as there was plenty of room. They were cleaned daily with fresh towels and mini bar, which included wine that was made from the vines onsite.

The on-site restaurant is great for breakfast lunch and dinner, with good options for everyone including vegetarian and when we couldn't get a booking one evening the staff were very helpful with finding us a reservation with another local restaurant. The restaurant itself is also bright and airy and would be fantastic as a wine tasting party/wedding or any kind of function, its so versatile and staff are happy to cater for any occasion/requirement.

The four of us decided to take advantage of the on-site spa where we had lovely relaxing massages and manicures, the staff were so attentive and the treatments amazing! The treatment rooms again are beautifully decorated and felt very private.

The whole week we felt very well looked after by the staff who were always very friendly and helpful with everytyhing we needed, suggesting local wineries for us to visit and also providing a personal wine tasting on-site!, even the gardener Lional always greeted us with a smile.

This was the perfect little peice of paradise for us to soak up the South African sun, experience the wine lands and totally recharge, none of us wanted to leave and my partner and I are already saving up to go back!

I would reccomend it to anyone looking for a pamper holiday with the girls or a romantic getaway and its also ideal for families as its very central to local towns and only a 40 minutes drice from CapeTown.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sarahthienel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Traveler rating
    30
    10
    5
    1
    0
See reviews for
3
29
2
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed April 25, 2011

5 Mountains Lodge has so much potential but unfortunately it falls short and shouldn't be ranked a four star lodge. We arrived at check-in and were shown to our room (cottage), which was neat and clean on arrival, with a large double bed, bar fridge (reasonably priced) and very small tv. The bathroom didn't have a shower, (not even an over bath shower) nor hand/hair towels. As we'd already been told that there was only one other couple staying at the lodge, we asked for a room with a shower but were told it wasn't ready and it had two single beds. They said they'd come back to us if we could move into that room, but they didn't mention it again or offer to accommodate us at all. The bath towels were very worn and didn't smell fresh and the bath mat had bleach stains.

We decided to go lie out at the pool and unlike the pics there were no umbrellas and the deck chairs seemed worn. The pool towels we received were also worn and tatty. With the clouds moving in we decided to lounge in the "Zen Garden" which had a jacuzzi. However the jacuzzi bath was ice cold, as it was apparently sun heated.

Dinner at "Grove Restaurant" was included in our package. Once seated we were offered a set menu of two choices per course and red or white wine. The waitress wasn't sure what varietal the red or white was but we opted for red anyway, and had a 2002 Nelson Estate. The food was fine and very homestyle cooking - nothing amazing, but enjoyable. The waitress did make mention that it was her birthday and asked if we were going to give her anything which seemed a bit out of place. Also, at check out, we were charged extra for having three courses instead of two. It was never mentioned to us that we'd be charged extra or that our package only included two courses.

Breakfast was standard with a basic full english and continental on offer (good croissants). Treatments at the Spa were good, although both ran a little shorter than the time allocated.

The negatives highlighted are petty and could be easily addressed by management. Care given to the quality of the finishes, the service and food offered make an establishment 4 star graded - this fell short in those departments. It was, however, a comfortable stay with wholesome food.

  • Stayed April 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolerothery, General Manager at 5 Mountains Lodge, responded to this review, July 21, 2011
As owner/managers of 5 Mountains we unreservedly apologise that you’ve had this experience. We pride ourselves in giving a luxurious, intimate experience with real attention to detail, which makes your feedback all the more disappointing.

As you know we have been in touch with you to make you aware of the exceptional circumstances that we faced that weekend. The lessons that we have taken away are that our stand in staff were clearly unable to meet our high standards. Whilst we don’t expect to face the circumstance where all our management staff are away, we will ensure that we have a more robust contingency plan in place to prevent any repeat of the experience that you have reported.

Kind regards

Carole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 5 Mountains Lodge

Property: 5 Mountains Lodge
Address: Bain's Kloof Road, Wellington 7655, South Africa
Phone Number:
Location: South Africa > Western Cape > Wellington
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 22 B&Bs / Inns in Wellington
Hotel Class:4 star — 5 Mountains Lodge 4*
Number of rooms: 5
Official Description (provided by the hotel):
5 Mountains Lodge is Nestled in the foothills of the historical Bain's Kloof Pass, Wellington in the heart of the Winelands Region and only 45 minutes from the hum drum of Cape Town city life. As the Pass leads you out of town, it brings you to 5 Mountains Lodge. When you come through our secured entrance gate you discover the hidden Gem in an oasis of peace and tranquillity. Relax by the pool, enjoying a glass of local wine, take a plunge in our 6 seater Jacuzzi or simply allow the stresses and strains of everyday life to disappear in our 4 seater Sauna or Steam Room. We offer a variety of delicious Homemade cuisine available from dawn to dusk and why not sip on a cool delicious glass for wine to accompany your meal. Our 5 individual Garden Cottages, are sympathetically decorated with a Provence style elegance and each having its own veranda with spectacular views either over the working vineyard or the well maintained manicured gardens. We are Pet friendly for your small/medium sized canine friends. ... more   less 

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