Arrived at guesthouse on the 2nd of Jan with my parents both in their seventies after 30 hours of travelling and driving from Capetown to Swellandam to be told our booking was cancelled, no friendly welcome here. The lady pretend to let on that she never her abiut our booking. They had taken a deposit & their cancellation charge was stollen from my cc card. I refreshed the ladies memory to the effect that we had given our friends had also booked with them because of us and she remembered and then she found were the money had been taken from my cc account. The person in charge was not fit to be in such a position, as she was unhelpful & never offered to find other accommodation. We spent 2 more hours looking for accommodation and driving a further 200kms all because of the guesthouse.
The lady in charge had no proof of our booking being cancelled as I had a confirmation of our booking just sent before we left for south africa. The guets outside the guesthouse had checked in that day and had no booking, I was shocked and surprised.
Stay away there are so many nice place to stay in South Africa. our friends stayed and said it was basic and would not stay 2 nights glad to be moving on. Very quiet other 2 other stayed the nigt they were there. place was dead. No one living on premises and only people with no experience left in charge.
Not doing very well as the booking book was empty, i think that said it all.
We were lied to, left without accommodation , no offer of other accomodation & no refund as been given to my cc account
- Official Description (provided by the hotel):
- Aan de Oever Guesthouse is nestled on the banks of the Koornlands River, in a garden boasting many species of bird life. Aan de Oever combines picturesque views and excellent service. Enjoy a relaxing swim in the saltwater pool or watch birds. All rooms are spaciously laid-out and feature chic furnishings. We look forward to welcoming you to our special place. ... more less
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