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Bloomestate
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Reviewed March 25, 2014

We stayed for 1 night at Bloomestate midway through our 2 week trip around South Africa. We were looking to break the long drive from Stellenbosch and Knysna for one night in a nice and relaxing hotel in Swellendam, which we chose based on the fantastic reviews it had on TripAdvisor. I am sad to say that we did not have the same experience as other travellers, and this was a huge disappointment. We arrived by car at exactly 8.15pm after a long drive that took us slightly longer than expected. We were greeted in a cold and matter-of-fact way by the owner, Maarten, who expressed his displeasure with us arriving at what he for some reason perceived extremely late with a gesture pointing to his watch. He also made a snarly comment: 'there is such a thing as a phone you know'. He also seemed displeased with us for not arriving for dinner which they apparently were waiting for us with; something that baffled me as our printed confirmation from Booking.com mentioned bed & breakfast and we did not pre-book any dinner. And it was just 8.15pm for heaven's sake - hardly a late time for a Friday evening meal, or any evening! The reservation did not state either that we should inform anyone if arriving after a certain time. We asked where we could eat and Maarten suggested a restaurant across the street but continued to stress us out by saying we will probably not be served any more because it's now almost 8.30pm! Needless to say the restaurant was completely in full swing of Friday night dinner with several guests arriving even much later than us and everyone was very relaxed. We simply could not grasp why the owner was acting like we arrived in the middle of a night and were a nuisance to him. Of course such unpleasant welcome completely spoiled our stay. The next morning at breakfast we were served a tasty and well presented breakfast, however with a somewhat fake smile from the owner. It seemed he still did not get over the previous night. Although the hotel is really lovely designed with great pieces of design furniture and beautiful grounds, it felt very clinical to us. I work for one of the world's largest hotel booking companies in the world and travel and stay at countless hotels and guest houses around the world, but this is the first time I was treated like this. A hotelier in a boutique hotel of this quality and price range should not be treating guests like he did. I do note however the fantastic reviews of other travellers and acknowledge this may be a rare instance at this establishment, however our stay there put a sour experience on our otherwise lovely holiday. Also I would like to mention that we requested a twin room and were assured in an email we would receive a room with two separate beds but on arrival received a room with a double bed without any explanation or apology; not ideal when travelling as two friends. One positive experience - we loved the scent and beauty products in the adjoining Rain spa and bought quite a few of them.

  • Stayed: March 2014, traveled with friends
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5  Thank londonlucie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bloomestate, Owner at Bloomestate, responded to this reviewResponded March 27, 2014

After a long and nice run of beautiful reviews, its with great sadness to read this affecting review.
It left us with confusion, as the guest left us no sign of any discomfort and stayed even longer to have a late check out in the mid-afternoon.
As it is against our ethic dignity to argue the facts in public, we can only say that we are very sad to hear this misinterpretation and it was certainly not our intention, as we pride ourselves with proven high standards of personal service and attention.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

After 7 years I finally got to visit South Africa and Bloomestate again, this time with my boyfriend. Although we had great expectations, it was even better than expected. Despite the fact that we could only stay one night (which is way too short!), we were totally relaxed.
Maarten and Carla are such great hosts, always friendly and ready to help out. They'd made a reservation for us at a lovely restaurant in town, gave us great advise for the rest of our trip and even our car was washed the morning of departure.
The room was beautiful and the vibe is just relaxing. Breakfast was the best we've ever had.
We'll stay here again for sure, hopefully soon and definitely more than one night!

  • Stayed: February 2014, traveled as a couple
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Thank Eveline_vR90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

Bloomestate is a fantastic place on the route from Cape town to George, Knysna and all these other fantastic places on the Western Cape Coast.
Modern top class place with a great garden and pool to relax. We had booked for 1 night, Too short to enjoy this place. We will have to come back.

  • Stayed: March 2014, traveled as a couple
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Thank Luc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

It has been the 4. time that we have been staying in bloomestate (2008,2008,2010,2014).
For us a week of pure relaxing.
Great breakfast, great location, very modern rooms and also beauty treatments and massage in the guesthouse.

Great restaurants in town.

  • Stayed: February 2014
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Thank polarsonneHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014

We enjoyed our stay of two nights immensely. The B&B is on the outskirts of Swellendam and in practice one uses the car to take a short hop into the centre and surroundings. There is a lively pizzeria right next door,though,for emergency feeding. The property is tranquil, with a lovely swimming pool and communal honesty bar and lounge area with coffee and tea on tap. There are only 7 chic rooms with (necessary) aircon and beautiful bathrooms. The breakfasts were the best we had on our travels. The owners are charming and helpful, and the dogs are very well behaved. We treated ourselves to excellent pedicures. Highly recommended all round.

Stayed: February 2014, traveled with friends
Thank iloveitaly50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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