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Reviewed June 25, 2019

We made our reservation on booking.com for one night at Bergview in mid February 2019 for a stay in late May while we were driving the Garden Route.We gave our credit card as an assurance for payment and received confirmation.
We also received contact from Bergview on the morning of our arrival.
However when we arrived by car at the property the owner came to the balcony of the bed and breakfast when we pushed the button at the gate to gain entry.
She didn't open the gate to allow us entry but instead 'shouted'from the balcony that we had been double booked and that we would be accommodated at a nearby Bed and Breakfast that 'was of as good a standard as the Bergview' and 'was the same price'.She then gave instruction as to how to find the other property which was just two minutes drive away.
We were taken aback as we had confirmation of our stay and also the email contact that morning.
However as we had no idea of other accommodations in the town,had driven most of the day and were tired,we decided to go to the alternative B&B to save ourselves the effort of finding somewhere else.
The room we were shown to at the other B&B,Battensburg Guest House,was much more compact than the one we had reserved at Bergview and overall we believe there were less facilities available to us than at the Bergview,as shown on booking.com
Also on checking the difference in the nightly rate we had secured through booking.com between the Bergview and Battenburgs there was a difference for the night of our intended stay of Rand 80.We should not have been charged the rate for the Bergview when the rate for Battenburgs was lower.We did question this at Battenburgs but was told that that was the arrangement with Bergview.
We decided not to try and argue it out with the proprietor of Battenburgs but instead contacted booking.com who provided us with a 'refund' of Rand 80 to compensate.
Our feeling is that Bergview moved us elsewhere because they got a longer booking for their establishment possibly 'off the street' so they didn't have to pay booking.com commission.
Bergview also told us to cancel our reservation with them online within 2 hours of our arrival or we would be charged a 'no show'.This in itself is laughable when we had shown up and we had a confirmed reservation from 4 months prior to our arrival.Battenburgs also got away with a nights stay payment from us which they did not have to pay a booking.com commission.
We would not have written this review had the owner of Bergview actually allowed us to enter the property and not just 'shouted' from the balcony and been genuine,in our view,to claiming there had been a double booking.
If other travellers have had this or a similar experience we encourage you to make comment.

Room tip: If you do want to make sure that the B&B is not double booked get them to take payment at time of confirmation.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Service
Thank Whiskers007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2019

Everything was so personalized and efficient, the owners were very helpful and friendly they even offered us hot water for our coffee when the power was out. To put the cherry on the cake breakfast is included at a charming local resturant top class.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder822669, Owner at Bergview, responded to this reviewResponded 2 weeks ago

Thank you for your kind review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2019

Bergview is easily accessed from the N2, in the old end of town, close to the Drostdy House. In keeping with everywhere in Swellendam we received a warm welcome from Lidia. Our spacious and well decorated en suite room was much appreciated with outside seating as well. Good WiFi and also a very good laundry service provided at a reasonable price.
The only slight downside was the need to visit the Old Gaol for breakfast, around 300yards away. The breakfasts there were fine and pleasantly served and were served on production of a voucher.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BazCranleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder822669, Owner at Bergview, responded to this reviewResponded March 11, 2019

Thank you for your review.

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Reviewed January 28, 2019

This place is gorgeous! We occupied two rooms, each elegantly and thoughtfully decorated with en suite bathrooms and a kitchenette that caters to your every need. The hosts are a gracious couple who bent over backwards to ensure that we were comfortable and took the time to share with us many of the fabulous tourist options available in the area. We will definitely be back to visit again!

Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Sheldine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder822669, Owner at Bergview, responded to this reviewResponded January 31, 2019

Thank you for your kind review Sheldine, really look forward to welcoming you back as guests!

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Reviewed January 27, 2019 via mobile

We visit Swellendam once a year and Bergview Guest house is the only guest house were we will stay. ..it is soooo neat and the decor is beautiful. Lidia does everything possible to make your stay with her wonderful and comfortable.

Date of stay: January 2019
Trip type: Traveled with family
Thank tersiastoltz17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder822669, Owner at Bergview, responded to this reviewResponded January 31, 2019

Thank you for your kind review Tertia, always lovely to welcome you back!

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