I went for a massage at the Erinvale Spa.
Firstly, the manageress was lovely, offered me a complimentary steam before I went for my massage.
The massage therapist however, was not so lovely.
I lied down and as soon as her feet was under my face I had to start holding my breath. Her feet smelled so bad it was like someone put my husband's running shoes under my nose.
Her nails was also too long and her breath was really bad too.
All in all, I was hoping for a nice spa experience, filled with the normal scents and relaxed feelings, but I went home with that smelly feet smell still lingering.
I phoned the manageress, who apologized and said that she thanks me for being honest... she hopes that they would see me again. No complimentary treatment to actually give me the treatment I've paid for.
I don't know, very very bad client service.
- Official Description (provided by the hotel):
- Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone's throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the 'Heart of the Helderberg'. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Lurra Spa and Wellness Group. ... more less
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- Also Known As:
- Erinvale Estate Hotel And Spa Somerset West, South Africa - Cape Town