Booked this hotel 3 days prior to arrival,mainly due to good reports on tripadvisor.On arrival after 7 hour drive could not locate any person at reception after 5 minute wait.
decided to take a look around this property while awaiting staff member.Initial impression that 4 stars and 1600 Rand per room per night was high as, in my view the hotel and surrounds are in a need of a freshen up and were a little dated.However after the drive etc decided that we would stay.
On returning to reception we met a staff member in an apron coming from the kitchen area.We advised him that we would like to check in.He came to reception and looked up our reservation which was made directly with the hotel and acknowledged by the manageress.The reservation was however not the problem,it was when we asked to book a table for dinner that the gentleman advised us that the restaurant was for the exclusive use of a wedding party that evening and that we were the only guests staying who were not attached to the wedding group.When I asked where we could eat he suggest room service or that he could set up a table "somewhere nice"
This was totally unnacceptable and I requested that he refund my payment and I would seek alternate accomodation,even though this was the last thing I wished to to.He said he could not refund my payment.I asked for the manager and he stated that she was gone home.I then asked for the phone number of the owner/manager so that I could call them.He left the reception and 3 minutes later came back with a very pleasant lady who introduced herself as the manager,I believe Marie was her name
She apologised and also offered us room service or a table in the garden.
Filled with apprehension of being left alone to our own devices at the table while the staff served the wedding party,I respectfully declined and said that if the manageress would return my payment,I would seek alternate accomodation.She did agree and even called a local hotel that I was familiar with and made a reservation which we then
This should not have happened.On making the reservation,we should have been advised that this large group had almost exclusive use of the hotel,and I would not have even considered going there as the primary attraction was the restaurant.
A very sorry experience all round.
- Official Description (provided by the hotel):
- Willowbrook Country House offers luxury accommodation in an idyllic, private and secluded country setting amidst lush gardens in the quiet residential town of Somerset West in the Western Cape, South Africa. Owner Lisa will welcome you and personally make sure that your stay at Willowbrook Country House is a superb experience. Our location offers the advantage of being in close proximity to the tourist hot spots of the area, pristine golf courses, sandy beaches, the Cape winelands and popular towns including Cape Town, Stellenbosch, Franschhoek and Hermanus. Willowbrook Country House also offers an exquisite dining experience – the D’Vine Restaurant, voted among the top 100 in South Africa. Our garden setting next to the river is also ideal for intimate private functions such as weddings and smaller conferences. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Travelocity, Hotwire, TripOnline SA, Cheap Tickets and Hotel.de so you can book your Willowbrook Country House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Willowbrook Country House Somerset West, South Africa - Cape Town