Very disappointing customer service from this guesthouse during the booking process. We booked one cottage for several nights and we received the confirmation that they will reserve the room.. Although we explained the reason why we would not be able to pay on-line because our credit card was fraud once using on-line payment, the owner demonstrated a huge lack of flexibility and understanding of our concern. Furthermore, for customers coming from abroad bank transfer encounters transitional costs and therefore having to pay an mount to confirm the booking and then the balance few weeks prior the arrival is a lack of efficiency and more costly for the customer.
We came to them with a proposal to secure the cottage and to our surprise, instead of being honest with us, they informed us by e-mail that the cottage was given to another customer. This way of acting shows a lack of customer understanding, lack of flexibility and lack of trust. It is the first Guesthouse in South Africa who acts in a such non-professional manner. For these reason, I would not recommend contacting them.
- Official Description (provided by the hotel):
- Chelaya Country Lodge offers 4 hectares of park like grounds with the 4 bedroom Homestead, 2 three-bedroom cottages, 5 two-bedroom cottages and 4 corporate or bed-only rooms. Chelaya offers only self-catering and bed only options, has a full time duty manager, the units are serviced daily. The grounds are filled with old trees, squirrels, ducks and chickens with the resident dog and cat always friendly. There is a lot of open water so be warned with young children; ask for a cottage that is protected. Two swimming pools and huge sun decks offer ideal sun-downer spots and each cottage is equipped with its own braai, kitchens, verandahs and in most cases wifi. The Khaya is a common area offering laundry facilities, DSTV, DVD and wifi. Chelaya is situated within easy access of all Cape Town attractions, many world class golf courses and all the major wine routes. We can arrange car hire facilities and various guided tours if required. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and Agoda so you can book your Chelaya Country Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chelaya Country Lodge Somerset West, South Africa - Cape Town