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“Excellent and superb value” 5 of 5 bubbles
Review of Henri's Restaurant & Wine Bar

Henri's Restaurant & Wine Bar
Ranked #4 of 118 Restaurants in Somerset West
Certificate of Excellence
Price range: $7 - $150
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children, Business meetings, Bar scene, Special occasions, Large groups, Romantic
Dining options: Dinner, Lunch, Brunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Walking into Henri's, you will be greeted by the owner and the staff who will treat you like guests in their own home.Henri's is conveniently situated on Somerset West's Main Road in a heritage building that has been renovated into a spacious contemporary restaurant. Well known for their aged grass-fed beef as well as the freshest local seafood. The menu can be described as comfort food with a modern global influence. You can also enjoy a drink on our patio or at the stylish bar. Once you've discovered Henri's you'll be back (and back again!)
Whitehaven, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Excellent and superb value”
5 of 5 bubbles Reviewed February 15, 2013

Just what our title says! Great menu and choice of meats. Nice relaxed atmosphere. A must visit restaurant.

Visited January 2013
Helpful?
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 reviews from our community

Visitor rating
    241
    177
    36
    13
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Geel, Belgium
Level Contributor
27 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Not professional!”
2 of 5 bubbles Reviewed February 13, 2013

We were recommended to this place. We had a reservation made by the host of our B&B. We were seated near the bar where it was noisy because of the cocktail blender. Than someone came to talk us about the specialities of the week and he was talking so quickly that we did not understand half of it. After ordering they gave us cocktails we did not order. The service was not that good because when we asked for some more chips we had to wait so long that the rest of our meal was cold, he appologisted for it and that was all.
We payed and gave a large tip on top of the extra servicecosts we calculated!!! After paying we stayed about a half hour after the waither collected the money. We were really shocked when the host of our B&B told us the next morning that she had a call from Henri's telling here that we did not pay enough and there should have been ZAR 200 more! We were verry sure that there was no mistake about paying because we counted the money twice before giving it to him. Even then he must have told US something about it the same evening !! Not calling our host as if we were thieves!!! Even if the food was good we will never ever go there again!!

  • Visited February 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Miek1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henrisonmain, Owner at Henri's Restaurant & Wine Bar, responded to this review, February 25, 2013
We are very shocked to hear about your bad experience at our restaurant. I sincerely aplogise and assure you that the staff member in question has been disciplined. It is most definitely not our policy to call guests after they have left the restaurant to query an account. If the waiter makes a mistake on his table and doesn’t count his money he is responsible for the short fall. He was not given any permission to call you. For this, he has faced disciplinary action. If we are not notified of service problems on the night, it is very difficult remedy a situation. Our manager Shez or ourselves were not informed of the problem, until we read it on trip advisor. It seems all your problems were caused by the poor actions of one staff member, with the intervention of management we could've rectified the situation on the night.
We understand that some guests do find the bar area too noisy. We do have other dining areas if you prefer quiet dining and would have been able to move you that evening.
We also do not include any service fee for tables under 8, so the tip is completely discretionary and you have the choice not to add a gratuity if you have had bad service.
Once again,I apologise for your bad experience.
Laura Norton (Owner)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
61 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Excellent Restaurant”
5 of 5 bubbles Reviewed February 12, 2013

We were recommended Henri's by another restaurant as they were fully booked and we were not disappointed. It was one of the best meals we had whilst in the Western Cape. Great service and atmosphere.

  • Visited February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Jilly1UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset West
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Tasty food but average service”
3 of 5 bubbles Reviewed February 10, 2013

We visited Henri's to celebrate my wife's birthday. We were seated in the section near the bar, which was rather noisy, but not because of the patrons but the cocktail blenders. The service was average and not as attentive as expected. The waitress had difficulty opening a bottle of bubbly and required assistance. The food was tasty but the lamb curry portion was on the small side. I opted for no carbohydrates and had roast vegetables instead which were delicious. Our sons had the beef fillet kebab, crumbed kingklip strips and chocolate milkshakes which they loved. My wife had the Asian trio starter and the mussels in a creamy leek sauce, she also received a complimentary chocolate brownie for dessert which she really enjoyed, but then we had to wait way too long for the bill.

  • Visited February 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank craighindley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
75 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed February 7, 2013 via mobile

My standards are akways much higger when in capetown as their restaurants, for me anyway, are some of the best in the world. Henri's is absolutely no exception! Food excellent, service excellent, atmosphere excellent, although better for groups. Should definitely be on your 'to do' list.

    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Trolley_dolly0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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