Poor service received telephonically and per email from reservation staff. When we arrived we had to pay an extra fee, have no idea why, because we have use our reservation nr as reference and according to the staff we haven’t settle our account which was not the case, because we settle the full amount a week before our trip and even send the proof of payment and marked it clearly for a certain consultant’s attention. When we told the staff we had already settle our reservation and that we have faxed the proof of payment for that certain person they search around for the proof of payment, which they found and didn’t even apologies for the inconvenience. We have also send numerous emails to ask if there is an opening for that specific weekend, but no one respond to our email inquiries, but when we call them and asked about the inquiries, they informed us that there’s already bookings on our name, but nobody confirmed these bookings with us or respond to our emails and said yes there’s space available or no there’s none (the emails was only inquiries and not bookings). Furthermore the facilities are great and value for money.
- Official Description (provided by the hotel):
- Pine Lake Marina (SATOUR 3 star graded) is a self-catering family orientated holiday resort situated on the banks of the spectacular Swartvlei Lake, outside Sedgefield - in the heart of the Garden Route, South Africa. Rates include a variety of activities, for example, tennis, squash, kayaking, pedalos, mini-golf, etc. that can be done on site, whilst the location means it is a short drive to explore all that this wonderful area has to offer! Swimming beaches are close by and the area offers an abundance of activities to enjoy including Mountain Biking; Bungee Jumping; Paragliding; kite-surfing; Trail Running; .The newly completed conference centre and restaurant offers a beautiful setting for weddings and other functions at very affordable rates.Across the road there is an associated short golf course, The Sedge Links - where you can improve your short-game or learn the game for the first time! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotwire, Hotels.com, Travelocity and Orbitz so you can book your Pine Lake Marina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pine Lake Marina Hotel Sedgefield