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The Robertson Small Hotel
Ranked #2 of 25 Robertson B&B and Inns
Certificate of Excellence
Reviewed November 30, 2011

Roberston is one of South Africa's most wonderful wine routes, and although it may be on the edge of the Klein Karoo (a semi arid desert) this cool boutique hotel is a charming, welcome oasis. We had #7 - one of 4 poolside cabanas with private decks, enormous bathroom, giant bath - biggest TV I've ever seen, stunning decor, free mini-bar.

Restaurant on site is class act, no day trippers = very private. French style courtyard great for breakfast.

We felt pampered and indulged. An intimate, romantic retreat.

Room Tip: Cheaper rooms are in the actual house - i.e. near reception, kitchen and bar. Opt for extra and take...
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  • Stayed: November 2011, traveled as a couple
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1  Thank SusannahH622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 - 562 of 639 reviews

Reviewed October 24, 2011

As the final stop on our short honeymoon, I was looking forward to our stay at the Robertson Small Hotel for a relaxing few days before heading back to the demands of the 'real world'. After a 6+ hour drive from the Eastern Cape, all we wanted to do upon our arrival in the late afternoon was unpack and rest before enjoying dinner at Reuben's restaurant.

Unfortunately this was not to be as our room was directly adjacent to the hotel bar on one side, the restaurant on the other and our front door literally opened onto the communal seating area outside the bar (2m from our door!). Our beautiful room's bay windows also had to be shut and covered immediately as we had hotel guests as well as staff walking past our windows and peering in (the bed faces these windows). Due to some guests having enjoyed a bit too much wine that day, we had to turn up the tv volume to drown out their drunken debate (they were sitting at the table 2m from our front door) and I was assured from staff that this was very rarely the case and that this would cease after dinner. This was not to be, and we were subjected to people shouting and laughing from dinnertime until after midnight.

My real complaint is not with the guests who enjoyed themselves at the bar as that is to be expected, but that when I phoned the hotel to make the booking as well as via email correspondence, I asked the manager and another staff member for the room booked (it was recommended by a friend) and asked whether it was quiet and private due to us being on honeymoon. At no stage was the proximity to the bar and restaurant mentioned and when I promptly checked out the following morning, our honeymoon cut short and ended on a low note, no apology was made whatsoever.

The privacy and noise problems are not only limited to the room we stayed in. One can quite easily look into *all* poolside suites from the common area and another couple had to endure people taking the 'party' to outside their suite after the bar finally closed.

In conclusion, it's a nice, clean hotel with a lovely restaurant. Just don't go there unless you're the only guests. We'll obviously never set foot near there again.

Room Tip: It seems only the honeymoon suite has a semblance of privacy and quiet.
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  • Stayed: October 2011, traveled as a couple
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3  Thank 312659MartinS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRobertson, General Manager at The Robertson Small Hotel, responded to this reviewResponded October 31, 2011

The Robertson Small Hotel welcomes feedback from our guests and appreciate your review.It is unfortunate that Mr Schramm did not enjoy their accommodation as this specific room was a request from Mr Schramm as commended to him by friends (word of mouth).The Hotel has diffirent luxury room types with diffirent rates and the higher rates also offer more privacy.
The hotel was full during this weekend and due to a wine festival and some of the guests were a bit more noisy and arrived back at the hotel a little later than ususal.As soon as the complaint was made the next morning, the manager on duty explained that the hotel was fully booked and apologised for the noise outside their room which occurred after hours. he also offerred them a complimentary stay and ugrade to a pool side suite for the following night and also included a bottle of sparkling wine the previous night as part of their turn down. Even thought they were booked for two nights,the offer was declined and they decided to leave.The Guest was nog charged for two nights.

As part of our Value Add policy Honeymoon couples receive a complimentary upgrade subject to availability upon check-in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2011

A lovely trendy hotel with friendly service has made our stay an equisite experience. Rubens Restaurant was excellent, couldn't fault it. Wish we were staying longer to experience the spa.

  • Stayed: October 2011
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Thank Avagoodholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2011

Situated in the Cape Winelands, The Robertson Small Hotel is a tastefully-designed establishment with a standard of accommodation, food and service that, although expensive, exceeded our expectations. Our room was generously-sized and luxurious, with a large bathroom and a stoep facing onto one of two pools. The hotel's restaurant is a Rueben's Restaurant (of Franschhoek fame), and all the meals we ate there were outstanding. The staff are very helpful, without being intrusive. WiFi is free.

  • Stayed: August 2011, traveled as a couple
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Thank IkariaCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

My wife took me to Robertson Small hotel for my Birthday in July this year. The experience was amazing all-round. From the food, to the quality of the staff, to the decor and the bedroom. We will definitely be back for more!

  • Stayed: July 2011, traveled as a couple
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Thank Pieter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

On a recent trip through the Western Cape to familiarise myself with new hotels (we are a tour operator based in Johannesburg) I decided to include this hotel in my itinerary! What a fantastic charming hotel I found in Robertson! The rooms are stunning, modern and very chic with all amenities one needs to enjoy time in the room! Pity it was still a bit winter and we could not make use of the pool!!!! The restaurant, conceptualised and overseen by one of South Africa's finests chefs, is fantastic - the food was really great and beautifully presented! The little Spa at the hotel is a also a nice treat! I could see that some of the international guests who were at the hotel, they enjoyed lying in the sun by the pool, and thoroughly enjoyed the peace and quiet of the garden of this hotel! Wish I could have stayed longer too! Stay here for a few days, enjoy the surrounding winelands, the neighbouring towns ...and you will have some really relaxing days in an area that is probably sometimes overlooked! It is really worth your while!

Room Tip: The Pool suites are lovely, one walks out from the rooms private terrace straight into the pool....
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  • Stayed: August 2011, traveled on business
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Thank Mfaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

My wife and I spent the last weekend at this wonderful small hotel. The establishment manages to achieve a feel of relaxed luxury through its quietly efficient staff and thoughtful service. The inside of the rooms are very well designed and the underfloor heating in the bathroom was a definite plus.

The one thing I would change is that the bed was very soft, and I did not sleep well on the first night.

Otherwise a great weekend!

  • Stayed: August 2011, traveled as a couple
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Thank Cape_Town_Is_Great
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Robertson Small Hotel

Address: 58 Van Reenen Street, Robertson 6705, South Africa
Location: South Africa > Western Cape > Robertson
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 25 B&Bs / Inns in Robertson
Price Range: $204 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Robertson Small Hotel 5*
Number of rooms: 10
Official Description (provided by the hotel):
Situated in the heart of Robertson, a favourite tourist attraction spot that’s located along the longest wine route in the world, Route 62, resides the chicly quaint Robertson Small Hotel. The Robertson Small Hotel prides itself on its tranquil picturesque sceneries from the property's simple, yet contemporary architecture. This recently established boutique hotel comprises of ten luxurious guest suites, each rich with character and yet ever so modest making up the perfect home away from home. Clients' comfort and relaxation are of the utmost top priority, it should come as no surprise that each suite is furnished with a king size bed, minibar, and en-suite bathroom. These are just but a few of the standard perks that are accountable in bringing about a warm ambiance in this yet undiscovered haven. The Robertson Small Hotel provides luxury accommodation and fine cuisine all year round. The Small Restaurant serves breakfast, lunch and dinner daily with all bookings by appointment. There is seating both inside the Manor House and on the patio beside the hotel gardens. A classic menu with refined seasonal dishes elevating the best in local produce is served alongside choice wines from the valley. Rose Ashby of the esteemed Spring Restaurant at Somerset House in London wrote the new menu for The Small Restaurant with resident Head Chef Tiaan van Greunen. The pair scoured the valley to source the finest producers of local ingredients and designed the menu to offer simple, sophisticated and strictly seasonal Italian-inspired dishes. Welcome to The Robertson Small Hotel. ... more   less 
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