I love this restaurant, (as Massimo's) but I had a really bad experience here and will not be returning while it's being run as Amici di Massimo's.
I love the food, the passion and hospitality of the owners.
However the waiters are arrogant and unprofessional, and there is no excuse for such poor service.
This has gotten far worse under Amici di Massimo's management.
Last Friday, the restaurant was not particularly busy but after finishing our starters we waited for half an hour for our waiter to return to our table, we were still waiting to see the specials board, still waiting to order our mains. All the waiters seem to have mastered that elusive art of avoiding eye contact, and when I eventually caught our waiters eye and waved him down he waved back at me and carried on. I had to go to him on the opposite side of the restaurant to get his attention. When we finally got him to our table, while I was half way through placing my order he started chatting to the kitchen staff, and I had to start over. I dine out to enjoy food not to suffer at the arrogance and audacity of self important waiters. These guys have major ego issues, and have to be reined in, and made to understand that it's the restaurant is not about them, it's not their turf, patrons are not unwelcome guests. The restaurant exists for it's guests. The waiters here have also mastered the art of asking if everything's ok when your mouth is full of food. Just like at spur, actually that's an insult to spur. I should probably comment on the food at this point but the bad service is all I'll remember about that night ( a special occasion), so I couldn't be bothered..... Just like our waiter! It was a shortish guy with an earing in his left ear.
I have had plenty of great experience here when this was run by Massimo and Tracy, and feel guilty about writing a bad review, but if nothing is said, the problem can't be fixed. I wish Massimo a speedy recovery. God Bless.
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