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“Just Perfect !!!”

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The Platinum Boutique Hotel
Ranked #14 of 60 Hout Bay B&B and Inns
Certificate of Excellence
Reviewed September 30, 2011

We have just stayed for a week in september in the " Platinum Guesthouse" and
it was the best guesthouse we ever have been to in Cape Town !

Great location, fantastic view, super chick and trendy, perfect service and the breakfast was outstanding.

For sure we will come back !

Thank you for all ....

  • Stayed: September 2011, traveled with friends
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1  Thank Trine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 57 of 104 reviews

Reviewed May 14, 2010

We stayed here in February 2010 for two nights immediately upon arriving in Cape Town.
On our second night we were woken in our beds by two robbers armed with knives. We were not harmed but terrified. They stole our wallets, camera and some other belongings. Although we had accidentally forgotten to lock the patio door the robbers had managed to get through the perimeter supposedly manned by ADT, cut a hole in the fence under the electrified part (no wall around the property despite it looking secure on the face of it), and then get to our unlocked door. The proprietor had switched off the security alarm due to high winds. We were therefore defenceless. We learned that a robbery had occurred before due to there being no perimeter fence at that time. Despite the property being beautiful and in a great location scenery wise, nothing can overcome lack of security in this type of area where poverty drives crime. Our experience was made worse by the attitude of the proprietor who seemed unsympathetic to our situation and tending to the concerns of the other guests (who luckily had not been robbed as the alarm was raised by our neighbours in time having heard our screams and witness a third robber ransacking our belongings on the patio outside their room) over us. We understand that the proprietor complained to others that we had "over-reacted" to the robbery although other guests witnessed the robbers outside their room! The police were eventually called and came to take our statements. They were all offered refreshments. We had to wait until 7 am for our offer of a coffee (having been up since 1.30 am dealing with the robbery/aftermath). We had the distinct impression that the proprietor thought we were making the whole thing up (!?) or that the entire experience was our fault. At no point was security underlined to us (although obviously we knew were were in South Africa where crime rate is high) you are on holiday and just off a long flight you are not fully alert even though we thought we were being. We were then expected to pay in full for our night's "stay" which we, of course, refused to do. The proprietor wanted to follow us to the bank where we were picking up the limited money we had on our Travelex card which was being wired to us. It was a struggle to get to use the telephone/internet - we were made to feel uncomfortable using these facilities although our phones and wallets had been taken and our only access to communication was via this place. The proprietor needs to get a wall built and have alarms on at all times, whatever the weather, as this place is clearly a destination for robbers. It has now been robbed twice to our knowledge - there may be other instances for all we know. I would not recommend anyone to stay here unless you are assured an uninterrupted night's sleep! Security improvements are a MUST.

Stayed: February 2010, traveled as a couple
14  Thank Lewisgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Platinum999, Public Relations Manager at The Platinum Boutique Hotel, responded to this reviewResponded March 27, 2014

Dear Lewisgirl,

I regret that you had to endure a robbery, and event which is certain to ruin anyone’s vacation. I have been in the same situation, so I know how you feel.

Unlike past management, which did not reply to any TripAdvisor reviews, I will will follow up all open reviews - even if they are from the past. In your incident, I have interviewed the different employees and the owner of the guesthouse. I would like to take this opportunity to express my regrets for your unpleasant experience. At the same time I would like to correct some inaccuracies and misconceptions in your review:

You state “the perimeter is supposedly manned by ADT”, but this is incorrect. ADT controls access to the community of Mount Rhodes and responds with armed guards in case of an alarm on a property.

Contrary to your review, the guesthouse has always been surrounded by a fence. The fence towards the front of the property (road side) has always been an electrified fence. The fence to the other three sides, which are all facing neighboring lots, are conventional wire mesh fences with barbed wire. Contrary to your statement, the perpetrators did not dig underneath the electrified fence. This is not possible, as the fence is mounted on a brick wall. Correct is, that the perpetrators first broke into a neighboring property, traversed that property and then cut a hole into the fence separating that property from the guest house. By cutting a hole into this fence they were able to get access to the guesthouse grounds.

This guesthouse has the most modern security system you can buy. The system includes a state of the art alarm system by a Canadian company (review rules don’t allow us to name the company), motion detectors on various parts of the property, flood lights and an electrified fence on top of the gate and the wall facing the public road. If an alarm is triggered, an armed security service responds automatically for an inspection or assistance.

Unfortunately, an alarm is only effective when it is armed, or “On”. In a guest house, the alarm needs to be turned “Off” with every guest entering or leaving the property. Every guest receives a remote transmitter for this purpose. It is the responsibility of the guest who turned the alarm “Off” to turn the alarm “On” again.

Your unfortunate incident took place in the middle of the night. As you stated, the owner of the guest house was asleep. Our alarm system turns on automatically at a certain time (which I will not post here for obvious reasons). Contrary to your statement, the owner did not turn the alarm off. The alarm was deactivated by guests entering the property late at night. Unfortunately, they failed to turn the alarm “On” again.

I was honestly surprised about something you brought up in your review. I quote: “although obviously we knew were were in South Africa where crime rate is high”. In spite of your knowledge, you decided to leave your sliding doors wide open. This was a conscious decision you made.
An alarm should have scared off an intruder, but an alarm does not “defend” you. You were not as you called it “defenceless”, due to the owner of the guest house, but because you left the doors unlocked and wide open. A locked door would have prevented an entry into your unit. For what it is worth, I would not leave my doors open in Edinburgh, Glasgow, New York, Amsterdam and certainly not in South Africa. This is really a common sense issue - especially if you know the crime rate is high.

After reviewing the the incident with the owner, I don’t believe that the owner was unsympathetic to your situation or felt that you over-reacted. Statements like

the proprietor was “tending to the concerns of the other guests”…”over our concerns” , “The police… were all offered refreshments. We had to wait until 7 am for our offer of a coffee” and “We had the distinct impression that the proprietor thought we were making the whole thing up (!?)” sound like very emotional responses, written in the aftermath of a traumatic event. They do not sound like rational statements regarding events which took place. Correct is that the owner was woken from her sleep and shocked by the event like you were. She confirmed to me, that she offered coffee to everyone present - including you. After the police left everyone went back to bed. If you had a desire for more coffee than there was no need to wait until 7:00am, as there are tea and Nespresso® coffee makers in every unit.

The above is in the past. We sincerely hope the memories of the unpleasant incident have since faded away.

Your platinum guesthouse team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2010

We stayed in march for 4 nights and booked the apartment, which is on the parking level and therefore a little bit dark.
Service was OK, but no honesty bar in the room and no welcome drinks.
The pool is in the shade after 3 p.m. and only one sun umbrella is available.

  • Stayed: March 2010, traveled with family
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2  Thank FIT2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2009

What a guesthouse, what wonderful stunning views.

This is a very new luxury guesthouse and if you like modernity, elegance, purity in design and natural materials this is a place you may be looking for……
Ute and Nina Trost (mother and daughter) are running one of the most chic B&B’s (in this price category) we have ever been to in South Africa. Beautiful large designer bathroom with Charlotte Rhys amenities .The 5 rooms + 1 self catering apartment are located high “above” Hout Bay in a very secure area with most stunning views over the bay and Chapman’s Peak one side and to one of the Twelve Apostles to the other. It is also not too far to the Constantia Wine route with all the wineries and toprated restaurants. All rooms have a modern flat TV. There is a nice swimming pool not the “puddle” you do sometimes find. WiFi is provided as well. The whole complex was scrupulously maintained
Soft drinks from a well stocked minibar are with the compliments of the hosts.
The reception from Ute Trost was very warm and friendly and she does everything to make you feel at home. She is very helpful booking restaurants, trips, tee-times etc.
The breakfast was really outstanding, not the usual toasts, but every morning freshly baked bread, crispy fresh rolls, a selection of local cheeses and cold cuts and of the course coffee, tea, juices, muesli or eggs any style.
Although it is “only” rated 4 star it is in my opinion a true 5 star guesthouse.
For us it was a very memorable stay and we will certainly be back when in CT again and we have no hesitation to highly recommend it to other travellers.

For more information please visit: www.platinum-guesthouse.com

  • Stayed: November 2009, traveled with friends
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1  Thank onmytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017 via mobile
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Stayed: September 2017, traveled as a couple
Thank clb2032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2017
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  • Stayed: March 2017, traveled with friends
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Thank Siegfried F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2017
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  • Stayed: February 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank X7075WZmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLATINUM999, Manager at The Platinum Boutique Hotel, responded to this reviewResponded March 29, 2017
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Platinum Boutique Hotel

Address: 4 Little Lions Head Road, Hout Bay 7806, South Africa
Location: South Africa > Western Cape > Cape Town > Hout Bay
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 60 B&Bs / Inns in Hout Bay
Price Range: $127 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Platinum Boutique Hotel 3*
Number of rooms: 5
Official Description (provided by the hotel):
Elegant boutique hotel in Hout Bay, Cape Town Welcome to The Platinum Boutique Hotel, an exclusive luxury retreat located on the majestic Little Lion's Head in Hout Bay. The Platinum is one of Cape Town's best kept secrets. We offer discerning travelers a luxurious escape in a private, sophisticated setting. Our property is a stone's throw from Cape Town's CBD. We are far enough from the city centre to be a haven of tranquility, but within easy reach of all the Mother's City's famous sights and attractions. It is this convenient balance that sees our loyal guests returning to The Platinum year after year. The Platinum Boutique Hotel is renowned for superior service, chic decor and attention to detail. We strive to live up to the 4-star rating given to us by the Tourism Grading Council of South Africa. We have also been awarded the prestigious SUPERIOR rating by the inspectors of AAQA - the Automobil Association of South Africa. Relaxation by Design Each suite has its own private entrance, luxurious bathroom, coffee and tea station and a Nespresso machine. All our suites are non-smoking. We offer free high speed (100Mb) wireless internet (WiFi or WLan) throughout the premises. In addition to the South African DSTV channels, our television program includes German channels ARD, ZDF, RTL and SAT1 via satellite. Our Pool Suites overlook a designer salt water pool and lush gardens. Our Master Suite overlooks the gardens, Chapman's Peak and the Atlantic Ocean. From the main entertainment area, our guests enjoy vistas of the famous Chapman's Peak, the Table Mountain Nature Reserve and Hout Bay's tranquil beach. Lovers of modern architecture will appreciate our property's minimalistic Bauhaus-inspired design and sophisticated decor. Escape in Style At The Platinum Boutique Hotel our mission is simple. We provide our guests with the tools to unwind and escape everyday life in sophisticated, peaceful surroundings. Everything we do is aimed at making your stay as comfortable as possible. We pride ourselves on adding thoughtful extra touches to your experience, whether it is organising a relaxing massage or recommending the perfect restaurant. Talk to us and we will make it happen. Perfect Location The Platinum Boutique Hotel's central location is perfect for exploring the Cape Peninsula. We are also ideally located for day trips to the many Western Cape attractions Cape Town's center, the City Bowl, is a scenic 20 minute drive away The city's most breathtaking private beaches - Llandudno and Sandy Bay - are just 5 minutes away from the platinum Camps Bay and Clifton's famous beaches are just 15 minutes away You can drive to the popular Sea Point promenade within 20 minutes We are 30 minutes from the V&A Waterfront with its many upmarket stores, restaurants, cinemas, Two Oceans Aquarium and more Noordhoek, Kommetjie and Long Beach are a 25 minute drive via scenic Chapman's Peak Drive The Platinum is within an hour's drive of more than 150 vineyards in the Winelands. Closer to home, we are just 15 minutes away from Constantia's beautiful wine farms Several of the best restaurants in South Africa are within a 45 minute drive of The Platinum Boutique Hotel The glamorous Cape Town nightlife is a short, safe Uber ride away We are close to many of Cape Town's favourite surfing and kitesurfing spots There are many hiking trials and MTB routes within easy reach of The Platinum A dozen world-class golf courses are 30 minutes away from our doorstep Art lovers can reach dozens of art galleries within 30 minutes Cape Town's efficient MyCiTi bus stops a short walk from our gate We are also on the famous red City Sightseeing bus route - a fun, relaxing way to explore Cape Town. Right on our doorstep, the quiet suburb of Hout Bay offers a quaint beach, a fun weekend Harbour Market and many superb restaurants. No trip to Hout Bay is complete without feasting on seafood at our authentic harbour! ... more   less 
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The Platinum Boutique Hotel Hout Bay, Cape Town, South Africa

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