Six of us stayed at Rosewood Cottage for 8 days in early May. The gardens are lovely and our cottage was nice, although the sheets smelled musty and the carpet needed a good clean. We had a stain on our upstairs bedroom carpet, and I picked up an orthodonatal tooth elastic in our room as well, so it hadn't been vacuumed too thoroughly. There was also black mould in the shower recess.
The woman on reception when we booked in wasn't too friendly, and on a later date when we asked for a kitchen sink plug, as ours was missing, she gave it to us but made mention that if it wasn't returned we would be charged for it. We were given electrical adapters though, with no mention of being charged for them if we didn't return them.
Other Reviewers say there are no laundry facilities, but we bought tokens at the office and were told we could use the machines in the laundry, but only after hours when the staff had finished for the day. This worked well for us, as we were out and about during the day and didn't want to waste time doing laundry. We had to unload the towels and linen from the machines before we could use them, but that was no problem.
The thing I really didn't like about Hootkapperspoort was the fact that staff helped themselves to some of my possessions. We noticed almost from day one that things were not being found as we had left them, so it was obvious that somebody was checking out our gear. After a couple of days there, my deodorant vanished. Strange. I couldn't believe that something that would be missed immediately would be taken, but it was. I reported it to reception as I felt they needed to know. The woman there said she would make a note of it in their book.
I then discovered several pairs of knickers had been removed from my suitcase. I intended reporting this too, but as we were leaving early and returning late, the office was closed when we were in residence, so I decided to email them instead. The day we left, I discovered my specialty Canon camera battery, stored in a little black zippered pouch, was gone. Why anybody would take this is beyond me, but they did.
Finally, after we had left Houtkapperspoort, I tipped out my souvenirs (stored in my always zipped up airline carry bag), to find several souvenir necklaces and wrist bands / bracelets had disappeared as well. Everything I had bought since leaving Cape Town was still there, but the jewellery was gone. Nothing else was stolen from me for the remainder of the trip, so it looks suspiciously as though the jewellery was also taken while there.
I emailed the office as a courtesy, letting them know they had a potential problem with theft, but they ignored me, not giving me the courtesy of a response to my correspondence. Which was very disappointing.
I have since discovered that a large theft was committed there in the past and management were not helpful then either.
To me, it explains why staff would steal something they knew would be noticed immediately (the deodorant). as they know management ignore the problem.
So be warned, if you stay here, keep everything under lock and key if you want to keep your possessions.
- Official Description (provided by the hotel):
- Winner Best Self Catering Resort in S.A (2003, 2004 and 2005); Hall of Fame for 2006 and 2007; Facilities include 24-hour security control, tennis court, swimming pool, children's play area, Wi-Fi, DSTV, laundry service and magnificent mountain paths. The resort accommodation is the highest standard of its type in Cape Town and the tariff offers remarkable value for money. The discreetly serviced, fully equipped and superbly appointed cottages are set in spacious, meticulously landscaped grounds. Perfect for short and long stays, for business, conferences, and vacations, for singles, couples or the whole family. Shuttle golf cart available for collection and delivery of guest to and from cottages. ... more less
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- Also Known As:
- Houtkapperspoort Hout Bay, Cape Town, South Africa