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“What happened to Swiss Farm Excelsior!!!!”

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Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
Reviewed October 22, 2012

Had lunch at this hotel (21/10/2012) and my comments are.... Great property but for the rest...... Glasses on table dirty, replaced with non-matching glass, next glass presented directly from washes (warm) and the wine was just pored into this glass. Food (buffet) did not match (nor exceed) the price tag of R150.00 and desert probably prepared sometime last week!! Certain of the staff needs a lot of training, typical SA scenario - cheap labour and no training. Overall very disappointing experience. Do remember the glory days of this property when it was known as Swiss Farm Excelsior and great scones and lunches they served...

Room Tip: Far better options in Franschhoek!!!
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  • Stayed: October 2012, traveled with friends
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6  Thank dieleeuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 - 534 of 717 reviews

Reviewed October 15, 2012

Certainly not a 5star breakfast! Fruit hard in fruitsalad, poor variety, low levels on about everything. Definitely not value for money. When we made payment the lady ask if we were happy. She only returned a smile when we said that it was not a good experience. Rather go eat breakfast for far less money elsewhere in Franschoek!

Stayed: October 2012, traveled as a couple
1  Thank Lize J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

Thank you for an amazing stay at your hotel - we were so impressed with the details as it was my birthday and a half bottle of champagne was waiting for us on arrival and then on our first evening out we came back to a very romantic setting. Rose petals on the bed and an enormous piece of chocolate cake. Stunning - thank you for making us feel very special and looked after.
Gershin was very friendly and we made to feel very comfortable with the whole team at Le Franschoek Hotel - thank you for having a hotel in a beautiful location. We both fell in the love with the area and hope to come back soon for another visit next time we are in SA.

  • Stayed: October 2012, traveled as a couple
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Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

I spend a night at le franschhoek everything was very perfect the food the service people that i meet inside the hotel they we very good to me so friendly so I able to make friends the same night. I highly recommend le franschhoek to every one who want to pay a visit in franschhoek

Room Tip: Examples of helpful room tips •"Rooms on the south side are quieter" •"Corner sui...
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  • Stayed: September 2012, traveled with friends
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Thank silindile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012 via mobile

We enjoyed our stay in the area, the hotel however is let down by its cold uncomfortable lounge uncomfortsble seating areas and gas heaters instead of real fires and comfy seating. We found out room to be fine and felt we had good service. Gersin ( spelling probably wrong) took care of our day trips which were brilliant he was the star of the show

  • Stayed: October 2012
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Thank Silvermead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

We spent two nights here in late September and we were very happy with our choice.

The hotel is a little way out of town but accessible in less than five minutes by hire car (easy drive from Cape Town) which we felt was really a necessity to properly enjoy the area as there is a good choice of excellent wine estates, restaurants, boutique shops and scenic drives.

We were made to feel very welcome on arrival and everything from bag handling to room features was handled with friendly efficiency. The interior common areas and grounds are excellently maintained and very enjoyable to explore. Breakfast quality, setting and service were exceptionally good.

Our room was very spacious which easily devoured the king-size bed and every amenity was provided. We had a loft suite which afforded extra privacy and a variety of superb views and tasteful furnishings. Yes, there were a few extra stairs but probably just as well to offset the extra weight gain from imbibing too much of Franschhoek’s fine food and wine and the porters were very prompt and efficient with our luggage.

All in all we felt we had a most enjoyable five-star experience with both the area and a hotel to match.

  • Stayed: September 2012, traveled as a couple
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Thank Lexus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this reviewResponded October 6, 2012

Dear Lexus51

Thank you for such a wonderful review. We are truly pleased that you enjoyed your experience at Le Franschhoek Hotel and Spa. I hope that we can welcome you back in future.

Happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

I stayed at Le Franschhoek Hotel as part of my honeymoon tour of South Africa. Upon arrival, on a rainy rainy day, we were met by very friendly and efficient staff at the hotel front desk. As we had arrived fairly late in the afternoon, there was not much for us to do except to consider dinner and an early night. It isn't the most conveniently located so if you have a car, it's a bonus!
We were shown to our room. Bags taken by the gentlemen. A lovely spacious room with a decent sized bathroom (I think if people think these bathrooms are small, maybe they should visit some hotel bathrooms in Singapore or France?!?!?!). Unfortunately for my husband and I, work was banging on our iPhone. Having departed for our honeymoon the day a major review came out at work, we somehow had to find a way to get some work done. We'd left both computers behind as we were on "honeymoon".
We came down and asked if there was a business centre or something similar that we could use. The gentleman at the front desk picked up on our anxiety and offered for us to use his computer. They brought us a wine list so that we could select a bottle of wine to accompany us while we worked. After finding we were there for a honeymoon, he congratulated us, but of course wanted to know why we were working on our honeymoon! Shame he said! Once our work was complete, we retired to our bedroom. Suddenly, there was a bottle of sparkling waiting for us. Very impressive.
We decided to have dinner at the restaurant. Whilst on our way down, we bumped into the gentleman from front desk again. He asked if we found anything? We said, yes, thank you for the bottle of sparkling. "Is that all you got?!?!", he asked with grave disappointment. We replied with yes, come on, how much are you supposed to expect? Really? Dinner was fantastic. Upon returning to our bedroom, our bed was turned down, rose petals on the bed. I was pleasantly shocked, upon going into the bathroom, that they had also poured us a hot bath with petals. Fantastic!
The rest of our stay was very much in line with this. The service was exceptional throughout our stay. They organised a private wine tour for us and our driver was the most hilarious and friendly guy you could ever ask for. Camelot spa was also fantastic. I can also honestly say, Le Franschhoek Hotel provided us with one of the best breakfasts. I love scraping my honey off the honeycomb!!

I cannot fault anything with Le Franschhoek Hotel. I personally had a great experience with them. I think your own experience and level of enjoyment will be very much dependent on your own expectations of them.

We were on honeymoon. We're pretty laid back and just wanted to have a good time away from chaos. This was a perfect place to do that. We didn't arrive with any expectation other to enjoy our time together away as a newly married couple. We got the best of things from Le Franschhoek Hotel :)

  • Stayed: July 2012, traveled as a couple
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Thank hopskipjumptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this reviewResponded October 6, 2012

Dear hopskipjumptravel

I am so pleased that we could assist you in creating special memories during your honeymoon. I hope that we will be priviliged to host future anniversaries too!

Happy travels!

P.s. Remember, we are purely the stage and you, our guests, the stars :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Franschhoek Hotel & Spa

Address: 16 Minor Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range: $154 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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