We spent three nights at Mont Rochelle in October 2008. The hotel is located on a hill overlooking the valley, and the views are truly spectacular. We booked a pinotage suite and were very impressed by the room. It was quite large, with a lovely bathroom, two small balconies, lots of light and great views. Breakfasts on site were wonderful, both the buffet and hot options. We did not eat at the hotel restaurant for dinner despite repeated offers from the staff, but only because we had just three nights in the area and had pre-selected some other restaurants we wanted to try. The grounds of the hotel were lovely and the pool area was nice, if fairly small. We also made use of the exercise facilities, which were great for a hotel of this size.
Our only complaint about the hotel was that the staff members apparently do not communicate very well with each other. While they were almost without exception exceedingly kind to us, there were two issues that were a bit frustrating. First, we had pre-booked a horseback wine tasting through the hotel (at their suggestion) over a month in advance, but when we inquired about it the evening we arrived we were told no arrangements had been made. The staff on duty the next morning offered to try and book for us (at that point it was a same day booking), but admonished us that we really should have booked in advance - a frustrating response when that is exactly what they were supposed to have done for us. They made the arrangements for us that afternoon, and when we arrived at the stables they were somewhat confused because it turned out the hotel had actually booked us twice, but apparently kept no record of having made the original booking! Aside from the hassles of booking, the ride and wine tastings were a lovely, unusual experience that we enjoyed very much. The second communication mishap occurred during check out. The evening before we asked the night staff if we could have a late checkout and we were told no problem, we just had to be out of the room by 1 pm. At about noon the morning staff member placed an irritated call to our room asking if they could please come help us with our bags. When I explained we were not ready yet because the evening staff approved a late check out until 1, she was audibly upset and told me a late check out was not possible. We rushed to get our things together (we were leaving for our flight home after 2 plus weeks away that evening and thus the packing was a bit of an ordeal) and when we checked out 15 minutes later, she was again very cold when we tried to explain that we cleared the late check out with the evening staff. There was no apology for the inconvenience or the miscommunication. Instead we were apologizing to her. It was a shame this happened as we left the hotel, because it marred what was otherwise a very nice stay. That said, if we return to Franschhoek we will most certainly stay at Mont Rochelle again, though we will be sure to re-confirm anything of importance communicated to us by a staff member.
- Official Description (provided by the hotel):
- Mont Rochelle is Sir Richard Branson's stunning 26-bedroom hotel and vineyard just under an hour's drive from Cape Town in the town of Franschhoek in South Africa. Having undergone an extensive refurbishment, Mont Rochelle now boasts a brand new spa with a Hammam, a heated pool, 26 beautifully refurbished bedrooms and two new restaurants. ... more less
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- Also Known As:
- Mont Rochelle Franschhoek
- Hotel Mont Rochelle