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“Amazing Staff” 5 of 5 bubbles
Review of Franschhoek Country House & Villas

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Franschhoek Country House & Villas
Ranked #4 of 11 Hotels in Franschhoek
Certificate of Excellence
Chicago, IL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Amazing Staff”
5 of 5 bubbles Reviewed September 30, 2013

I cannot say enough on how great this staff is. LIZEL was amazing on customer service. She spent all day helping us track down some masks we had bought in Cape Town. She didn't need to do this for us, but she did and it made her amazing!

The staff around the hotel was also super friendly and helpful.

The resturant at the hotel was very good too!

Room Tip: I would ask when making reservations for a king/queen bed. We had two twin beds put together. I pe...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jodus20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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  • English first
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English first
San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 28, 2013

We stayed only one night but, it was lovely. The weather was cold and rainy but inside there was a fireplace in our room which we had lit and it immediately took the chill off. The staff were very welcoming and warm too. We took dinner in the on-site dining room but chose to have cocktails in the adjacent bar lounge. For some reason our waiter seemed anxious to get us out of the lounge and seated a little faster than we wanted and it really wasn't that late in the evening - maybe 7:30. In any event, the meal was tasty. Next day at breakfast, it was as if all the guests woke and arrived at the same time in the breakfast area. There was plenty of seating but, the espresso machine was acting up and, for some reason, most of the staff were huddled around watching the repairs and not watching the guests so we had to flag down someone to take our order. Apart from these two minor bumps, we had a very nice visit and would recommend it to friends and family. Oh, and the hot water bottle (in it's own cozy) that we found placed under the covers at the foot of our bed when we went to sleep was perfect!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SFO-YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
2 reviews
5 of 5 bubbles Reviewed September 22, 2013

We spent three nights here while exploring the wine lands. It was a highlight of our entire trip to South Africa! The room was fantastic with the fireplace and hot water bottles!! The staff was friendly and gave outstanding service. We had dinner at the Inn all three evenings. We were so impressed with the food and atmosphere, we decided why go elsewhere?!! We would definitely recommend this property to friends!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dpwash3424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, NY
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 19, 2013

Franschhoek Country House and Villas was a delight! the staff were so accomodating and I felt like we were in the lap of luxury. I would recimmend them highly! I have food allergies and the chef was wonderful, and it was a joy to be able to eat without an issue.

Lovely, rooms, great staff, good house wines, heated floors and fireplaces!!! vWhat's no to love!
Drue

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

Nice place to stay while in Franschoek. Helpful and super friendly staff. We liked our little room overlooking the garden, it was cozy and warm considering muddy weather outside. Fantastic breakfast, restaurant was ok, can't rate it better. We didn't take a la carte but made our order from the menu. We took game of the day that was springbok. It was not bad cooked, served with rice... and frankly we couldn't understand why the rice but not potatoes or veggies that usually go with the meat..on our request the waiter told us that its for an Asian cuisine style...though I think it's a risky combination. Overall our stay was very pleasant.

Stayed August 2013, traveled as a couple
Helpful?
Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

Spend a couple nights here while touring he SA wine lands. An outstanding property from start to finish. We were slated to have a duplex type room but where showed a different room that had a working fireplace. We selected this room. Large bathroom and great bed. Gathering room just outside with free sherry in the evening where we met other guests. Outstanding restaurant on site as well. We had a five course meal paired with five differs wines. We had an early departure so they fixed us a travel snack to eat in the car. Very friendly plus the offer free shuttle to town for shopping and restaurants.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CareyHc418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
279 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed August 25, 2013 via mobile

We stayed two nights here during our honeymoon after a wonderful stay in Cape Town (Cape Grace hotel). The property is located close to town overlooking the mountains and vineyards. Our room had a great balcony looking over the pool area and into the vineyards. Stunning!! The decor in the room is French country which we love but the room could do with a good clean. Dust on most of the surfaces and dirty windows. Sort of felt like they were warming up for the busy season but the whole property wasn't quite ready after the quiet winter. The most disappointing aspect of the hotel were the staff. At no stage during our entire stay did anyone ask us if we were enjoying our trip, where were we from, was it a special occasion, what did we get up to that day? These are the small touches that make a good hotel stand apart. The staff should care about their guests and should be somewhat interested in who they have staying with them. Now I'm sorry but if you hear two foreign accents it makes sense to me that you would ask where are they from? They weren't even aware that we were on our honeymoon because nobody spoke to us! Being a beautiful property isn't enough these days, it is the people you meet and the interactions that you have that make you return. Unfortunately because of this we won't be.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BNM79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPS101, Manager at Franschhoek Country House & Villas, responded to this review, August 26, 2013
Dear reviewer, thank you for your constructive feedback. Please accept our apology for these items you mentione. We have a great team at Franschhoek Country House and guests should indeed experience a warm welcome from the staff - we regret if this was not your experience.We can only agree with you that our beautiful hotel should be compliment by interactive and friendly staff as this is normally the case.

We thank you also for the positive comments on the room itself and the views.

Please do contact us should wish to visit us again as we would love to welcome you back and make sure your stay is as perfect as expected.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Franschhoek Country House & Villas

Property: Franschhoek Country House & Villas
Address: Main Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Franschhoek
#1 Spa Hotel in Franschhoek
#4 Luxury Hotel in Franschhoek
#4 Family Hotel in Franschhoek
#5 Romantic Hotel in Franschhoek
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Franschhoek Country House & Villas 5*
Number of rooms: 25
Official Description (provided by the hotel):
Surrounded by enchanting vineyards and majestic mountains, this small Boutique hotel is set on the outskirts of the town of Franschhoek, in the Cape Winelands less than an hours drive from Cape Town. Offering a selection of standard, luxury, garden cottages and the exclusive villa suites. With a top rated award winning restaurant, guests can relax and enjoy the hospitality, laze at the pool, enjoy a massage or stroll on the world-renowned charming town of Franschhoek. ... more   less 
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Also Known As:
Franschhoek Country House And Villas
Franschhoek Country House & Villas Hotel Franschhoek
Franschhoek Country Hotel
Franschhoek Country Boutique Hotel

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