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“Utter lack of care and service”

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Los Olivos at the Yard
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Utter lack of care and service”
1 of 5 bubbles Reviewed December 10, 2011

It could've been ok - if my 2 day break was with my husband rather than mum and 18 month old toddler. I mentioned this fact when i phoned to book, but the lady did not warn me penthouse 1 would be totally unsuitable for the 3 of us and especially my son.

It is a very pretty room, but we had to move everything onto the highest shelf out of reach of my son. All the crockery are open on display, loads of trinkets and breakables within his reach - NOT suitable for a toddler.

As we were also not warned that it is an open bedroom/livingroom/kitchen, my mum and i had to sit for 2 nights in the dark having our dinner so my son could sleep. But the worse came the next day when temperatures reached 35 degrees Celsius - outside and in. The air conditioning was simply not cooling down the room. After several phone calls to the lax staff, an engineer came round. We were assured he'll fix it. When we went back to our room, there was no change. At this point the manager had switched off her phone and when the staff member recalled the engineer, who was actually an electrician, he admitted the aircon was too small to cool the room and the gas had run out. Our only blessing was that i'd put up blackout blinds for my son to have a nap, if those were not up all day, the room would've been unbearable.

Noting was done, we had to try and sleep in a boiling hot room, no compensation was offered and when i finally did speak to the manager, she woukd not accept any blame. And this place bills themselves 5 star.

All in all, very disappointing.



I won't blame them for the banging music which kept us a wake for a while in the middle of the night

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rennii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
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English first
Pretoria, South Africa
Level Contributor
454 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed September 26, 2011

My husband and I stayed here for 3 nights to celebrate our anniversary. We stayed in Penthouse 1. The room is beautifully decorated and sort of gives a feel of being in France. The penthouses are in the centre of Franschhoek village and walking distance to most shops and restaurants. On the downside it is in the main street and traffic can be quite noisy.

The penthouses are rated as 5 star, and while most of the room could be rated 5 star, the bathroom is definitely not that luxurious. It has a very small bath (ok for just one person, but definitely too small to share) and shower over the bath. The place overall also needs some maintenance with the tv not working and some loose fittings and a noisy fan.

Overall though we had quite a nice stay.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PretoriaTravelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Olivos at the Yard

Property: Los Olivos at the Yard
Address: 40 Huguenot Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Amenities:
Free Parking Suites
Hotel Style:
Ranked #19 of 40 Specialty Lodging in Franschhoek
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Olivos at the Yard 4*
Number of rooms: 4
Official Description (provided by the hotel):
Los Olivos at the Yard penthouses are situated in the centre of Franschhoek at The Yard, an upmarket piazza surrounded by gently-flowing waterways offering the best location. The 4-star penthouses are uniquely decorated in a Colonial-African style, stylish and comfortable haven for your stay. They are fully equipped for self-catering with secure off-street parking with local supermarkets nearby. In winter, light a fire and spend a cozy evening curled up on one of the comfy sofas with a good book and a glass of excellent locally produced wine. Fleecy gowns and hot water bottles are provided. In summer, have a leisurely breakfast, before taking a stroll through the village. The penthouses are air-conditioned and serviced on a daily basis. Los Olivos will provide you with a warm and welcoming haven from which to explore Franschhoek, so comfortable that it feels like a home from home. ... more   less 
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