Knowing that this is not a cheap hotel, we were pleasantly surprised to see accommodation that was very spacious and superficially looked all right. The views from the room are stunning, so the location is excellent!
But then we started using the accommodation. Knob of the shower came off, TV didn't work, the drawer handle fell of while opening one of the drawers... and that's just little inconveniences compared to the filthy private pools. We travelled with friends whose pool was extremely filthy, green all over and had dead crabs floating in it (I kid you not!). When we made the remark about the pool, the staff told us that they would take care of it after we leave the place.
Upon return from our restaurant at 23h, we found the bar closed. We were clearly not the only people expecting the bar to be open a little bit later, as we were joined by a whole bunch of people who also came back from their evening out.
On top of that, the service at the breakfast was not as good as you'd expect from a hotel with £250+ rooms. Only 3 couples eating and there were no more glasses for the juice, some of the tables were half laid out (forks, no spoons, some with glasses, some without....), very sloppy.
If you can get a good discount, this hotel is probably worth it, but it certainly isn't worth paying the full price.
- Official Description (provided by the hotel):
- This lavish and luxurious accommodation in Franschhoek is ideal for both winter and summer visits as it is 100% equipped to offer the comfort that is required. Ideal for engagements, weekend getaways, special events as well as business trips, the beauty that the area beholds, and the luxury that the accommodation offers, makes it one of the very best experiences in the valley. ... more less
- Reservation Options:
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- Also Known As:
- l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek
- l`Ermitage Franschhoek Chateau And Villas