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“Decent” 3 of 5 bubbles
Review of BEST WESTERN Monroe Inn & Suites

BEST WESTERN Monroe Inn & Suites
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BEST WESTERN Monroe Inn & Suites
Ranked #1 of 2 Hotels in Williamstown
Ledyard, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Decent”
3 of 5 bubbles Reviewed September 26, 2013

Nice, newer hotel. Upon check in they sent us to a room clearly still in use or maybe not cleaned yet. Put us in another which was clean and nice but our bathroom sink would not drain and we called and walked down to the desk and told them several times, finally the next day while we were out it was fixed. Nice but should have been done sooner. Then upon return home, I was checking my credit card & noticed a charge from the hotel so I waited a few days figuring it would be removed and it took a phone call or two and finally it wasgone but it should never have appeared because the stay was booked thru Orbitz months before. I know they take your card at checkin for incidentals but a charge does not usually appear unless it is valid. Strange but it was fixed. No towel bar was annoying.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 14vickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay T, Manager at BEST WESTERN Monroe Inn & Suites, responded to this review, September 27, 2013
Dear Valued Guest,

Please accept our apologies for the less than perfect experience you had during your stay here at Best Western, Williamstown. We take such issues very seriously and I have discussed this with responsible members of staff and how this could have handled proficiently. Although I assure that this could be an isolated issue and what you experienced is not our everyday culture.

I hope you can overlook this incident and give us another chance, when in this area again in future.

Yours in hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

219 reviews from our community

Traveler rating
    120
    54
    18
    15
    12
See reviews for
100
45
16
37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Wildwood, New Jersey
Level Contributor
6 reviews
5 of 5 bubbles Reviewed September 23, 2013

Unfortunately we were passing thru and did not get to fully appreciate what the hotel had to offer. The staff were friendly and professional. We were very happy with our stay and would definitely return.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Joan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hernando
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

We had a suite with enough private space/room for a couple with two opposite sex teens. This was close to the Scottland Run Golf Course where our family function was being held and also close to all of the restaurants and stores.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Travellover321_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
long island ny
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

My husband and I were supposed to check in on August 5 but something came up and we had to get back home to Long Island. We went to the desk clerk and asked if we could cancel without penalty due to a family emergency and he was very nice and accommodating. We really appreciated it.

Stayed August 2013, traveled as a couple
Helpful?
Thank Denise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Brunswick
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed September 2, 2013

If you are going to be visiting Glassboro or on your way to AC this is a great place to stay. We have stayed here 2 times already and will be staying again soon. Indoor pool (a bit small) but rooms are clean, staff is very nice and accommodating and we have not had a bad stay at all. Quiet and comfortable. Good quality.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ellen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay T, Manager at BEST WESTERN Monroe Inn & Suites, responded to this review, September 27, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours in hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
Level Contributor
237 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

Positive aspects: very friendly and accommodating staff; large, adequately furnished room; cleaned well every day; relatively quiet; breakfast included in rate. Good wi-fi.

Not so great: no towel bar in the otherwise well designed and clean bathroom. Among other things, this made it impossible to help the ecology by placing towels where they could be reused. Exhaust fan was very loud.

Room Tip: If you don't like the aroma of curry, ask for a second floor room that is well away from the ele...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TripMember10192015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, United States
1 review
4 of 5 bubbles Reviewed August 12, 2013

The staff was friendly. With the exception of the check out clerk. She wasn't rude, but she was doing paper work instead of checking me out, and I had a plane to catch. The cleaning staff was very nice. When I found a slight problem. I notified them, and they cleared up the problem right away. The night staff was excellent. They made sure I had what I needed, and if they didn't have the staff to cover it at the time, they did it themsleves. I don't know who the night manager was but he was very awesome.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sheena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Monroe Inn & Suites

Property: BEST WESTERN Monroe Inn & Suites
Address: 1151 North Black Horse Pike, Williamstown, NJ 08094
Phone Number:
Location: United States > New Jersey > Williamstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Williamstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Monroe Inn & Suites 2.5*
Number of rooms: 44
Official Description (provided by the hotel):
When you stay at centrally-located Best Western Monroe Inn & Suites, you’re only minutes from renowned Rowan University and the shopping mecca at Deptford Mall. In addition, a thirty-minute drive takes you to either the world-famous Atlantic City boardwalk and casinos or the sites of historic Philadelphia. ... more   less 
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Also Known As:
Best Western Monroe Hotel Williamstown
Best Western Monroe Inn And Suites
Best Western Williamstown
Williamstown Best Western

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