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Wildwood Crest
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Traveler rating
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All reviews next year each evening under new ownership families stay room was clean great location right on the beach nice stay many years sized refrigerator labor day diamond beach cleaned daily daily maid service worked great kitchen area ice machine no elevator
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Reviewed September 16, 2019

We have stayed at the Commander for more than 20 years. It was always like coming back to family. The owners knew us, and everyone else. I knew that some things would change when the ownershIp changed, which was a shock to us, by the way. I expected that there would be a transitional period. The initial contact was good, and we decided that we would give the new owners a try. However, it is clear that is has transitioned from being a well-loved family enterprise to a much less personal place. The manager is not particularly unpleasant, but not really pleasant, either. He seems unhappy in the work, since we never saw a smile and his presence on the grounds was minimal. Bill, a tie to the original owners, did his best to keep the atmosphere going, but it is clear that it is just not the same. Our room was not cleaned one day, and the rest of the week the cleaning was done very late in the day because of minimal staffing, We found out that the new owner owns multiple motels, and it seems is more interested in the profits than in fostering an atmosphere that people want to return to every year. It is heartbreaking because we love the location and the familiarity, but we did some motel “shopping” while we were there and will probably stay elsewhere next year.

Date of stay: September 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Maggie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2019

Friendly staff. Great location. Room was clean and had daily maid service. Beds were extremely uncomfortable! Mattress was heaved in the center. I actually fell out our first night and ended up moving to the other bed. We ended up using the pullout mattress and slept on the floor which sladly was way more comfortable than the actual beds.

Date of stay: September 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank llcowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2019

1st time at this motel over Labor Day weekend. Very nice, clean and a great location in Wildwood Crest. The rooms are on the smaller side, so if you have a larger family, get 2. No elevator so you need to walk up if you are on a higher floor. Loved the staff! Very accommodating when asked to have my room cleaned when my daughter was not feeling well. If you don't want to drive to the boardwalk, the trolly stop is right in front of the motel on Atlantic Ave. Not near any bike rentals. If you have additional cars, you would need to find street parking or pay a meter on Atlantic Ave. The motel does have discounted tickets at front desk, so call if you are looking for something specific. This motel likes to take check for deposit and cash for remainder of stay at a lower rate. If you need to pay with credit card, expect a small increase. I have now added this motel to my list of favorites in the town.

Room tip: No elevator so if you need assistance walking, ask for 1st floor.
Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank lisarK4524ZE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2019

We selected this hotel as a last minute labor day trip. It's situated perfectly on the beach and also has a nice pool for the kids to enjoy. The property is very well maintained and staff is friendly. You can tell that people come back annually and take family vacations there. It's super convenient to have the facilities for cooking meals. The outdoor grill was cleaned very thoroughly every morning. Fresh coffee provided in the mornings too is a super nice touch. Can't beat the value for the price

Date of stay: August 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Lise9474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welcome2Wildwood, General Manager at Commander-By-The-Sea-Motel, responded to this reviewResponded December 7, 2019

Thank you for staying with us during your visit to the beautiful Wildwoods Crest. Many guests do take advantage of the discounted cash rates. It’s a great way to save some money when planning ahead. We look forward to hosting you and your family in the future. Thank you, John

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2019

Stayed earlier in August and came back. We heard from a bunch of great ladies who come every year that the motel was under new ownership. Left manager Alex a message about a missing charger cable and pill pack, when we arrived I inquired and he looked at me as if I had 2 heads. I reminded Alex about message from yesterday and he said "I get lots of messages I do not remember". These new owners better enroll themselves quickly in hospitality classses understanding they are from abroad they need to immerse themselves in being hospitable. Housekeeping never cleaned our room, when we inquired they claimed we left DND on door. NOT TRUE!. On the positive location was great and AC was brand new and worked great. Some bad mold and poor housekeeping on both shower curtains #306 & #308 but if you skip cleaning and do not inspect rooms that is what you will get.

I hope Alex and new owner can get their act together, will I return, maybe but there are tons of options in area.

Date of stay: August 2019
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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