I've stayed at the El Coronado for years, the good points are that it is on the beach and the pool is nice, but in the past few years and especially this year there has been an incredible decrease in customer service and caring about customer concerns. The El Coronados policy seems to be that once you put your deposit down they can treat you however they want and there is nothing you can do about it. When we checked in, our bathroom ceiling was leaking and there were wet dirty towels in the bathroom. Not only was there not even a simple apology but we were basically told that we couldn't switch rooms and that we would lose our payment if we checked out. Jennifer the GM is one of the nastiest people I have ever met. You'll know her when you see her. She's the lady who's walking around yelling at employees all day. I don't think I saw her smile once in the 4 days I was there, I'm not sure what she is so angry about. Maybe its because nobody seems to speak English in the hotel and the place is falling apart. Make sure when you make a reservation to ask for the rooms without leaking ceilings and be careful or you will lose your money. The rooms are great if your a 20 year old frat boy, otherwise look for another hotel.
- Official Description (provided by the hotel):
- El Coronado Resort is a beachfront full-service condominium hotel located in the heart of Wildwood Crest just minutes from fine restaurants, nightlife, the world famous Wildwood Boardwalk and just a short drive to Cape May and Atlantic City. With a variety of accommodations from guest rooms to spacious 1, 2, 3 bedroom suites, El Coronado can meet your vacation needs. Enjoy breathtaking ocean views from your balcony or relax on our beachfront sundeck. El Coronado offers free poolside barbeques and live entertainment in season for your enjoyment along with many other amenities. ... more less
- Reservation Options:
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- Also Known As:
- El Coronado Hotel Wildwood Crest
- El Coronado Wildwood Crest