where do I begin???? First, I originally booked the Janais Oceanfront room 413. Upon check in I spoke with Alex about the special they offered for booking 3 nights get a 4th night free, which I was not offered on booking, but Alex told me he could honor the free night, if I wanted it, but unfortunately, I was unable to take advantage of the free night due to other commitments the rest of the week. (If I was offererd this upon booking, I would have arranged to stay the extra night).
My first impression of the room was that it was dirty and not worth the money paid. About to make dinner the first night, I tried to turn on the stove, and it didnt work, the sink was clogged and the outlet sparked when i tried to plug something in. All of this was brought to the attention of the front desk. They said they wold send someone up to look at it, but, I had to go eat out that evening instead of eating in. The sink was unclogged when I came back but I didnt check the stove or the outlet. That night, I was woken up at 3:30 AM to a smell of something burning. I got out of bed, and it seemed to be coming from the air condintioner. I immediatly shut it off, and when I went to call the front desk, there was no information on how to dial the front desk,(and also no fire escape rules on the door) so I woke up my kids and ran down 4 flights of stairs. (It was faster to use the stairs than the very slow, non- ventilted elevator.. and let me tell you, I have VERY bad knees..so stairs are not my friend) Mike was working and he followed me upstairs, and being a young guy, he had no idea what to do. He asked if we were using a flat iron??? He did however agree it was coming from the air conditioner. I told him I could not stay in the room with a possible fire hazard, not to mention no air conditioning. He rudely told me he didnt know what it was from because he is not the fire marshall! He did find us another room on the same floor..so, at 3:30 in the morning, we moved some of our stuff to room 403 Alea West. I was told by Mike that I would again have to switch rooms the next day because this room was being reserved the following day. The next morning I spoke with Dana, the manager, who knew nothing about what happened during the night, and was kind enough to tell us we didnt have to move again, we could just stay where we were for the rest of our stay. Now... this was Tuesday and we spent some of the morning bringing everything from one room to the other. We fill the refrigerator with milk, yogurt, coldcuts, macaroni salad, soda, water, iced tea, whipped cream, etc. The refigerator didnt seem very cold, so I turned the thermostat a little colder. The airconditioner also didnt seem to be working properly, so I also turned that to 65 degrees before we left. After a day out, we come back to the room to make dinner to find out that the fridge is all wet inside, and is not cold enough to keep the food cold. I go down to the front desk to tell them about this and the other fact that it is 75 degrees in my room and my thermostat is now set on 60! The front desk calls for service, and the maintenance man comes to look at it and tells me he will get me a new fridge. He comes back with one that looks newer, but is also not getting cold. He tells me he is going to try to fix the other one, and that the one he just put in was taken out of another room because someone complained it didnt work right. He tells me he will be back, so I wait one hour and he now comes back with the original fridge. By this time, the "newer" one is STILL not cold, so he leaves both in my room to see which is better. (He also informed me that he hosed the original one down with hot water to make it work) He tells me he will be back at 9:00 PM....so I wait... BUT NOW all my food had to be thrown away because it was not a safe temperature to eat. Everthing was room temperature. I had to throw away about 30.00 worth of turkey, ham, roast beef, cheese, salami, 1/2 gallon of milk, mayonaise, macaroni salad, yogurt, whipped cream.. probably totaling at least $45.00! NOT TO MENTION, that my entire evening of entertainment was ruined because he kept coming back to my room, and I needed to stay so I could refill the fridge with the items I could save (the water, soda, iced tea, gatorade) Now please tell me why you would replace one bad appliance with another?? POOR MANAGMENT! I also tell him about the air conditioner and he said he didnt know why it wasnt working properly. So, I go down to the front desk to tell Alex how disappointed I am so far with my stay in your hotel, and he agrees and apologized and asked me what he can do to make up for it. I told him at this point I think I deserve a free nights stay.... at the very least! He informed me that only Dana can make monetary changes and I should speak with her the next morning. So the next morning (Wednesday) I go to speak with her, and told her it is disgraceful that they would recycle broken appliances. She agree that should not be done,and came to my room with the head maintenance man (??Joe) to see how "cold" the refrigerators (2... I still have 2 in my room) are. The original one was very warm and the "newer" one was slighly better but still not cold enough. Because the freezer section of the fridge worked, I put water in the freezer, than used it to help keep the drinks cold. She replaced both of them with a brand new one. Finally! When Joe came up with the new fridge he also looked at my air conditioning.... thank goodness it was fixable, because another night at 75 degrees would be crazy! Apparently someone switched the dial to FAN, instead of AUTO, so he switched it ,and the air worked fine.
I am so disappointed in all the mishaps for a 3 night stay, I go to talk to Dana about how I think I deserve a refund for at least one of my nights. She refused to do anything for me...She claims she gave me an upgraded room (only a $20.00 per night difference, and not ocean front) which, remember, I DID NOT GET that room because I requested an upgrade,, but because my air conditionerand was burning up and this is the room that was available at 3:30 in the morning!!! She also said she gave ME a new refrigerator!! I laughed and told her NO...she did NOT give ME a new refrigerator, she simply put a NEW, much Needed refrigerator in the room.. not to me! She refused to reimburse me any portion of my stay.
So,..... As a quick recap, first night: lost sleep, woken up at 3:30 in the am from burning smell from a/c, changed rooms, to have a non working fridge,
Second day/night: was stuck in my room waiting for back and forth refrigerator switiching which then I lost an entire evening of entertainment; and threw away about $45.00 worth of food, spent more money because I had to eat out more than planned for.
Third Day: Morning time lost waiting for management to look at fridge, then waited for new one to come
There are a few small complaints, that I didnt even bother to mention to the front desk, such as the housekeepers are terrible... there 3 nights and they didnt vaccuum my room once, they left thier cleaning cart outside my room that I got to look at every time I walked out of my room,, there was garbage in the corriders, the elevators are hot, slow, and have no ventilation (a building code violation, I would think) and they charge you .25 cents for ICE!!!! Do you think I had an enjoyable stay??? You tell me???? ONE POSITIVE NOTE.....I will say that as much as I do not agree with how this was handled,and I do think they could have done something for me for all of my inconveniences and safety issues both Alex and Dana were polite. Not once were they mean or rude. I just think they didnt handle it the way they should, and I will NEVER be back to your hotel. Its a shame, because with its location, this could be a great place to stay if they would just maintain the rooms they have.... cleanliness doesnt cost much to accomplish.
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