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“Thank you for the most accomodating and kind staff” 5 of 5 bubbles
Review of Hanover Marriott

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Hanover Marriott
Ranked #2 of 6 Hotels in Whippany
Certificate of Excellence
Brooklyn, New York
1 review
“Thank you for the most accomodating and kind staff”
5 of 5 bubbles Reviewed January 28, 2013

I Wanted to thank the dear staff of Hanover Marriott in whippany N.J
Brian, Amy, Kristie, Courtney, Donna and especially David who was so friendly and caring, helping us from the begining until the last minute of the weekend with a smile, You were absolutly great this is my second year coming to this Hotel for the womens retreat and your service and accomodations is AMAZING!!! Thank you so much and keep up the good work:)

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Esther G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for your kind words about our caring service and friendly staff during your past stay at the Hanover Marriott! I appreciate the great feedback on those individuals and will share these comments with our team. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
    192
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ocean
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 18, 2013

All in all, the stay was good at this return trip for a dance competition. Some information though: Ahead of time I requested a quiet room, refrigerator and late check out. When we arrived, we were put on the top floor at the end of a VERY long corridor! I thought that it would definitely be quiet. However, when I got into the room I discovered that the room was facing a highway (could definitely hear traffic noise) and was directly across the hall from a service entrance. A refrigerator was not in the room. I called and they were very accommodating by bringing a refrigerator. It took so long to get cool though, that I just used an ice bucket and ice. The room was clean (I'm obsessed with a fear of bed bugs) and that made me very happy. We had brunch at Seeds on Sunday and the portions were huge. I will make the reservation again next year but will be more specific about my quiet room requests.

Room Tip: If you want a quiet room, ask for one that doesn't face Route 10
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JerseymamaOcean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for your feedback on your past stay at the Hanover Marriott! It is important to us to exceed expectations and make each and every stay personalized. Your comments about the Seeds Breakfast having huge portions and the positive comments regarding the cleanliness of the rooms will be shared with the team. I look forward to having you back for next years competition!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed January 16, 2013

Woke up to snow and icy conditions - as I was walking to our rental car a friendly staff member greeted me and cleaned off my car before I could even get a scraper out. I've stayed over 900 nights at hotels and this service far exceeded my expectations.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Service
Helpful?
Thank Halden W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for kind words regarding your last stay here at the Hanover Marriott. It is a pleasure hearing how our staff members greeted you in the parking lot and assured that your car was cleared off prior to leaving! I will share your feedback with the team and look forward to your next arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed January 15, 2013

I have been traveling to the Whippany/East Hanover area on business for over 15 years and I choose to stay at the Hanover Marriott every time. Several of the staff have been there as long as I can remember. They always recognize me and welcome me with a smile each time. It's super clean and the renovations that have been done over the past few years are fantastic. Whether it's room service, concierge, restaurant personnel, or the front desk, everyone seems to work very hard to make sure your stay is a good one.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for your feedback on your most recent stay at the Hanover Marriott. It is great to hear that our staff recognized you, greeted you with a smile and made you feel welcomed in all areas of the hotel. It is service like this that makes you feel at home, we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 12, 2013 via mobile

This hotel is Comfy!!!! Perfect hotel for a weekend stay!! We are house hunting from texas and this hotel works is right!! Service is super nice..Love the beds!!! They are very accommodating. They changed our rooms for a quiter spot.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoxVacas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for your feedback regarding your past stay at the Hanover Marriott. It is a pleasure to hear the service was super and that you loved our beds! We look forward to having you as our neighbor in our local area and to your next visit to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Rock, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2013

I recently completed my third event at the Hanover Marriott and hospitality abounds.!! A fourth event is scheduled this summer and I am looking forward to it BIG TIME..!. From the moment you call the front desk, there is a sincere eagerness to make your stay as amenable as possible. Once you arrive, the understated capacity to accommodate is in motion. This is a "detail oriented" resort where the big picture is the WHOLE picture. The rooms are gorgeous and perfectly suited for both the business traveler and personal events, with room electronics that surpass many other resorts.

Guests who do not experience the event facilities should consider this location for any event of merit, be it business or pleasure. From breakout rooms to the ballroom, there is capacity, kindness, and extreme cleanliness. Staff does not disappear, either. Managers are available and very, very polite. In all, an atmosphere where guest expectations are exceeded time again and again. Another helpful feature are the large video screens scattered around this facility. This technology is very helpful in getting the word out to the event attendees of what is happening when and where. Need a schedule changed and posted on the screens? No problem. Just ask the front desk and they make it happen. For an event of any size, this is a very helpful feature.

This is not a resort for any guest who insists on a cold, big box, mega-brand experience that may offer excessive bragging rights. The touch here is personal and service one-on-one. It's just the right size where a guest does not feel "swallowed up". Believe me, I look forward to the next event because with a staff of this professional finesse, there are no worries or surprises.

Front desk, engineering, housekeeping, banquet facilities manager, resort management, restaurant staff and bellmen are all consistently helpful and kind. If you stay here for any reason, poor service in any area will not distract you because it simply is not here.

I applaud the efforts of the following superstars and tip my top-hat gladly. Front desk maestros Courtney, Kristie, Ryszord, and David are the perfect right hands to Joe LoRusso, who is captain of this ship and a 1110% professional. In the banquet facilities,Chris Fierro knows and lives hospitality. Building Engineer Joe made certain that our booths looked sharp and inviting for the guests. Upon completion of the event, all material was returned damage-free and in good order.
As I expressed previously, events at this location allow the "table-people" such as myself to focus on our message, and not on any mess..! Easy-peasy..! Thanks for such great service..!

Room Tip: I stayed on the pool side, away from the parking lot. This may be a little noisy during warmer clime...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NarAnonJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thanks for your feedback regarding your past stay here at the Hanover Marriott! It is great to hear that all of our staff members exceeded expectations and made your event successful! I will share your feedback and the energy of your message with all of our staff members! I look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parsippany, New Jersey
Level Contributor
78 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

I am long overdue in expressing my gratitude to the fine staff at the Hanover Marriott. This was one of the few hotels in the area that had power when we were ravaged by Hurricane Sandy not long ago. Everyone in the hotel tried to make our stay as pleasant as possible. The rooms were tidy and clean, there was no shortage of smiles and sympathy from everyone, and that is saying something because I am sure that all of them were also dealing with stresses and power outages at their homes. Yet nothing about their demeanor ever conveyed this. A service industry leader, with Rob Morgan tirelessly modeling excellence at the helm. I recommend this hotel--even when not in Hurricane conditions!--without reservation. The lobby, rooms, and Auld Shebeen restaurant should not be missed!

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Corey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe L, Manager at Hanover Marriott, responded to this review, April 12, 2013
Thank you for your feedback during your past stay at the Hanover Marriott. It is a pleasure to hear how the Marriott Team exceeded expectations during the Hurricane Sandy Storm. I thank you for your kind words regarding the hospitality of our staff and how they performed during this challenging time. I will share your feedback with our team members and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanover Marriott

Property: Hanover Marriott
Address: 1401 State Route 10, Whippany, NJ 07981-1060
Phone Number:
Location: United States > New Jersey > Morris County > Whippany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Whippany
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hanover Marriott 4*
Number of rooms: 353
Official Description (provided by the hotel):
A Hanover hotel in Whippany, New Jersey offering comfortable accommodations, wedding planning, meeting facilities, and vacation packages. ... more   less 
Reservation Options:
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Also Known As:
Hanover Marriott Hotel Whippany
Marriott Hotel Hanover
Marriott Whippany
Whippany Marriott

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