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“I did want to love their hotel.........”

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Holiday Inn Express Hotel & Suites West Long Branch
Certificate of Excellence
Reviewed April 16, 2014

We received a letter from the manager with our bill that said, "We want you to LOVE our hotel!"

It's a decent facility. It was clean. Check in was uneventful. The suite was a nice size and perfect for what we needed. It was a little warm in the suite. We tried to adjust the air conditioning, but it did not seem to work. We called the desk before we left for the afternoon. Upon returning we noticed that the room was now much too cold. We tried turning off the air conditioning. No such luck. We called the front desk and they told us one of the thermostats was not working. Except we could not turn off the other air conditioner. They sent someone up to the room who told us the other thermostat was not working. He finally put both units on manual and we were able to get the temperature where we wanted it. Then there was the issue of the TV remotes not working. They sent someone up with another remote and he could not get any of the three in the room working. Oh, did I mention that the fire alarm went off at 8 AM the next morning and we had to evacuate the building until the fire department came.

The breakfast was good for a free hotel breakfast. Eggs, bacon or sausage and pancakes and really good warm cinnamon buns. The staff was nice. It would have been a great stay if the AC worked and the remotes worked and the fire alarm did not go off. These are not problems one would expect to find at an established hotel. While I would have like to LOVE their hotel it is a little difficult.

  • Stayed: April 2014, traveled with family
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1  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded April 22, 2014

Dear Mark S,

Thank you for taking the time to review your recent stay at the Holiday Inn Express Hotel & Suites West Long Branch. We apologize that you did not completely enjoy your stay and experienced some inconveniences. This is not typical of our property as you can see from our other amazing reviews. We greatly appreciate your feedback and hope you choose to stay with us again soon.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed April 16, 2014 via mobile

We stayed for a couple of days because I had a seminar at Monmouth University. Checking-in was such a breeze that I made to the university just in time (I was running sooo late, good thing that check-in time was less than 3 mins.) We had double bed and the room is not that spacious but that's ok with the student rate ($79!) and complimentary breakfast, nothing can beat that. The only complain that I have is that the other bed is just too soft that my body ache tbe next morning. Me and my husband ended up sleeping in one bed, which isnt that bad except that the bed is just too small for two.
Overall experience was good, especially the breakfast.

Stayed: April 2014, traveled as a couple
1  Thank Malvinsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded April 22, 2014

Dear Malvinsty,

Thank you for the great review! It is wonderful to hear that you and your husband had a quick and easy check-in and enjoyed your accommodations. It is unfortunate that one of the beds in your double room was too soft for your liking. We encourage our guests to let management know of any issues our guests may have. We would have been happy to move you to another room that better suited your needs. Thank you again for the review, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed April 16, 2014

Check in was short and easy. Rooms are standard, had a microwave, coffee maker and fridge.
Beds were comfortable. Breakfast had more than we expected. Would stay here again. My only complaint was the noise of guests coming in late from a wedding. Maybe the desk could have asked them to keep the noise down after midnight.

  • Stayed: April 2014, traveled with family
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1  Thank cyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded April 22, 2014

Dear cyw,

Thank you for the wonderful review! We are glad that you and your family enjoyed your recent stay with us and plan to return soon! We apologize that you experienced some noise late at night. We do have security in the hotel at night, and they do their best to keep the noise at a minimum. Thank you again for your review, and we look forward to seeing you soon.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed April 15, 2014

I recently took a trip with my family to the Jersey shore to get away for the weekend. We planned on staying over so we decided on the Holiday Inn Express due to its location. I wanted to take the time out to acknowledge the hotel's cleanliness but most importantly their attentiveness to our needs. Clint was very accommodating when it came to getting us the best possible room for the best value. The rooms were clean and bright and the kids loved the breakfast in the morning. We will definitely be making another trip to see them soon!

  • Stayed: April 2014
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2  Thank Lynn Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded April 22, 2014

Dear Lynn Z,

Thank you! We are thrilled that you and your family had a wonderful stay with us at the Holiday Inn Express Hotel & Suites West Long Branch while visiting the Jersey Shore! We greatly appreciate all your wonderful comments regarding our property and the exceptional staff we have here. Thank you again for your review, and we look forward to seeing you and your family again soon!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed April 9, 2014

As always, my stay here was enjoyable and stress free. I was greeted with a warm smile from Clint, who promptly checked me into my room. He was attentive and made sure all of my needs were met, including the location of my room, which is always important to me. This hotel is always my first choice when it comes to traveling for business near the Jersey Shore. The rooms are clean, the beds are comfy, and the staff is always welcoming. What more could you ask for?

Thanks again, and I will see you soon!

  • Stayed: April 2014, traveled on business
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1  Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded April 14, 2014

Dear Jessica G,

Thank you! We greatly appreciate you taking the time to review your stay with us at the Holiday Inn Express Hotel & Suites West Long Branch! We are glad that Clint is always able to make your stay with us even more enjoyable. Thank you again for the wonderful 5-star review, and we look forward to your next stay!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed February 22, 2014

Thanks to Brooke and Samantha for their attention to customer service! They proved a genuine concern for the quality of my stay including room location, size and comfort. The hotel is very clean, as was my room.

  • Stayed: February 2014, traveled on business
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1  Thank Mister D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded February 24, 2014

Dear Mister D,

Thank you for the 5-star review! We are happy to hear that Brooke and Samantha went above and beyond to make sure your stay was an exceptional one. Your review will be shared with them as well as the rest of the staff! Thank you again, and we look forward to your next stay.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Reviewed January 15, 2014

We were quite impressed with our one-night stay. They did everything right and nothing wrong. Clean as could be, even spotless & spiffy. Sharp, attentive staff. Comfortable clean rooms, well appointed. Superbly comfortable beds. Quite good breakfast buffet. 5 minutes in a straight line to Atlantic Ocean. This place is well run.

  • Stayed: January 2014, traveled solo
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3  Thank erudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded January 20, 2014

Dear erudo,

Thank you for the outstanding review! We are happy to hear you enjoyed you stay. We greatly appreciate your wonderful comments about our exceptional staff, your accommodations, and our convenient location. Thank you again, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Address: 294 State Route 36, West Long Branch, NJ 07764-1008
Phone Number:
Location: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Long Branch
Price Range: $100 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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