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“OK, not the best.”

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Holiday Inn Express Hotel & Suites West Long Branch
Certificate of Excellence
NJ
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“OK, not the best.”
Reviewed June 24, 2013

Maybe I was expecting more bc of the many great reviews?
1st the positives- The decor of the lobby, corridors and rooms was very tasteful and updated. Golds, ecru and navy. Very pleasing to the eye. Everything appeared clean and not run down from an aesthetic point of view. The staff was friendly and gave us waters and a pack of 2 cookies (a pack for each, husband and I would have been nicer) upon check in for being Priority Club members.
Now the negatives- The room itself didn't feel cramped with just 2 of us but the bathroom was crazy small. One person at a time for sure!!! To give you some idea.... the distance from the door when swinging into the bathroom from the front edge of the toilet was a clearance of 2 inches exactly. From the side of the toilet to the sink vanity edge was no more than 10 inches. So if you were at the sink you had to stand very close to it to prevent the backs of your legs from hitting the side of the toilet. There is no more distance than that from the other side of the toilet seat to the side of the tub/shower. So if you are stepping out of the tub and your husband come into the room to shave he may just bop you in the face with the door if you don't quickly step back into the tub!!! I am a petite person. I cannot imagine a very heavy individual managing in this bathroom. Also, the sink drain was almost 100% clogged. If you ran the water with the drain open for more than about 15 seconds the sink began to fill up even tho the drain was open. There was a faint odor of vomit at the point where the rug ends leading up to the bathroom, but my nose is extremely sensitive. Was not a strong odor but I'm sure at one point someone didn't make it to the bathroom there.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank crazymomof464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, July 2, 2013
Dear crazymomof464,

We appreciate you taking the time to review your stay at the Holiday Inn Express West Long Branch and providing your feedback. We will take your comments regarding the bathroom size into consideration the next time we renovate the rooms. Thanks again for the review, and we hope you choose to stay with us again.

Sincerely,
Holiday Inn Express West Long Branch
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310 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 8, 2013

Our stay in June 2013 was almost perfect at this location. For our $129 +tax we got 1br suit, great warm water in swimming pool, complimentary crib for the baby, complimentary breakfast. There is only one thing that could be improved: the breakfast was really poor without any choice of healthy food.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yekaterinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, June 10, 2013
Dear Yekaterinka,

Thank you for taking the time to review your recent stay at the Holiday Inn Express West Long Branch. We are thrilled you enjoyed your stay in one of our suites and got a chance to relax in our indoor pool! We greatly appreciate your feedback and will take your comments into consideration.

Sincerely,
Holiday Inn Express West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Paltz, New York, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 3, 2013

The room was spacious and very clean. We were near the stair well and it was still quiet. There was complimentary breakfast in a small dining room but I didn't have it as I have dietary restrictions. There is an indoor heated pool..in my opinion for a beach town an outside pool would be better but that's small potatoes. There was no fridge either...however I would definitely stay here again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, June 4, 2013
Dear Martha M,

Thank you for the amazing 5-star review on TripAdvisor! We greatly appreciate you taking the time to share your experience at the Holiday Inn Express & Suites West Long Branch. We cannot wait until your next stay!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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Baton Rouge, Louisiana
1 review
Reviewed May 21, 2013

I recently spend over five months at this hotel and would recommend it to anyone needing a place for long or short term. The excellent staff (Anton, Cassandra, Clint, Samantha, Sean, Brooke and Margot) made my stay so wonderful. They do an excellent job accommodating their customers' needs in various ways with a cheerful smile or pleasant comment. Daily their is an awesome variety of breakfast favorites for all appetites. My room was very clean and when I had any type of maintenance issue, they quickly sent someone to handle it. The property is well maintained and clean. My stay at this Holiday Inn Express was so fantastic that I will look up this chain again when working in another city or state.

Room Tip: 4th Floor was very quiet.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, May 24, 2013
Hi Linda M,

Thank you for taking the time to share your wonderful comments about your recent stay at the Holiday Inn Express West Long Branch. We greatly appreciate you giving the hotel, our staff, and your accommodations 5-stars! We hope you choose to stay with us again the next time you are in New Jersey!

Sincerely,
Holiday Inn Express West Long Branch
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Jefferson City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

I stayed here for an extended period of time for work due to the hurricane and I had a great stay! it was very clean and the free hot and cold breakfast every morning was fantastic. The staff was friendly, especially Sean who I dealt with most of my time there. Any issues I had were dealt with immediately. The only thing is that I wish the internet was faster or they had plug in internet. I was originally in a room away from the access points but was moved to a room near one which helped out with my connectivity. Thanks for everything! hope to return

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, May 1, 2013
Hi Stephen D,

Thank you for the amazing 5-star review, and an even bigger thank you for your work efforts following the hurricane that hit New Jersey. We are glad we could accommodate you, and it is wonderful to hear that you enjoyed your entire stay with us. We hope to see you soon! Thanks again!
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Kamiah, Idaho
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2013

Stayed here for a month in March 2013. Hotel is an exemplary example of the brand. Staff is very accommodating, helpful, and cheerful. Staying here is a very positive experience.

Rooms and common areas are very clean - housekeeping and maintenance are doing a great job. Breakfast area serves excellent bagels.

At time of visit their internet as a little wonky. Staff assures me that it is scheduled to be improved, but at time of visit guest service was capped at 1.5Mb/s. And often could not even get that. Management and staff went above and beyond assisting my relocation to a different room in search of improved connectivity.

According to their tech support, access points are on first and third floors. Service seems to be better in those rooms near an access point.

Should I be in this area again, I would not hesitate to stay at this hotel.

Room Tip: Third floor rooms seem to have better internet.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JK_from_Idaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, April 24, 2013
Dear JK_from_Idaho,

We greatly appreciate you taking the time to review the Holiday Inn Express West Long Branch on TripAdvisor. Thank you so much for the amazing 5-star review! It is wonderful to hear that you enjoyed your stay and found our staff to be helpful and friendly. We have a great team here at the Holiday Inn Express, and your review will be shared with all of them.

We cannot wait until your next visit!

Sincerely,
Holiday Inn Express West Long Branch
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Atlanta, Georgia
1 review
Reviewed April 18, 2013

I spend five months in this hotel because of business and honestly was taking care really good by all the employees especially by this two gentleman Sean and Jordan.Thank you so much!! I really like the fact that there was a indoor pool.The room was always nice and clean especially the bathroom.The bed sheets were always changed in clean.This is a hotel that I will recommend to all my family and friends.
-Jorge

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, April 19, 2013
Hi Jorge M,

Wow! Thank you for this amazing 5-star review. We are so glad you enjoyed your extended stay with us. Your review will be shared with the entire staff - they will greatly appreciate it! Thank you again for the 5-stars and the recommendation! We hope you choose to stay with us again!

Sincerely,
Holiday Inn Express West Long Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Property: Holiday Inn Express Hotel & Suites West Long Branch
Address: 294 State Route 36, West Long Branch, NJ 07764-1008
Phone Number:
Location: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Long Branch
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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