We just got back from our trip, which included two nights at the Sheraton. We found this hotel relatively easy to get to, there was ample parking (the fee wasn't terrible considering how expensive the area around NYC is), and we were able to check in early. We were warmly greeted by Addie Patterson at the desk--one of the friendliest faces in this area, I'm convinced! She was so helpful in making sure we knew how to navigate the city, public transportation, restaurants, and attractions in NYC. She greeted us each morning at the concierge desk and was so gracious in answering the questions of two fish out of water--Kentuckians in the Big Apple!
We were in a rush to get to our Broadway show on time, so we rushed up to our room, threw our stuff down, changed, and headed into the city. Our room had a strong bad odor in it and the carpet was wet underneath the air conditioner, but we didn't have time to deal with it before we left for Broadway. The odor and wet carpet were still an issue when we returned later that night, but the hotel staff promptly handled the situation, apologized, upgraded our room to one of the best views the hotel offers, and even sent a bellman up to take our stuff to our new room. We were very pleased with their response and how quickly they addressed the issue!
Our room was quiet, convenient to the water taxi (which was expensive, but a welcomed quick, pretty, and easy mode of transportation to and from the city). The value was great, in terms of the proximity to the city, and the views of the skyline (especially at night) were stunning. We would recommend this to others and would definitely stay here again!
- Official Description (provided by the hotel):
- Soak in the stunning New York City skyline right from the windows of The Sheraton Lincoln Harbor Hotel. Indulge in the spectacular attractions in the city that never sleeps. ... more less
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