My first impression of this hotel was not good. The lobby was small, bland and understaffed. I hand to wait about ten minutes to check in only to be told that my room was not ready. Check in time is 3:00PM and I was hoping I could check in a little early, at 2:30. My room was not ready until 4:00PM. Their excuse was that they were fully booked the night before. In my opinion, if you are running a hotel, you should hope to be fully booked everyday and still accommodate your guests.
When I finally did get to my room, I was very pleasantly surprised. The room was gorgeous, immaculate, and comfortable. I reserved a room with a view of the NY skyline and was delighted with the wall to wall windows. Also, on the 10th floor, they offer a suite with free continental breakfast in the AM and hors devours in the PM, everyday.
I had to rush to get ready to go out, due to the late check in, but when I returned later that evening, I was surprised by a note of apology and two bottles of beer with pretzels. Very nice touch. Also, their apologies and offers to assist me in any way they could were very sincere. Hector, a member of their guest services staff, was the best!
Overall, I can't wait to stay there again.
- Official Description (provided by the hotel):
- Soak in the stunning New York City skyline right from the windows of The Sheraton Lincoln Harbor Hotel. Indulge in the spectacular attractions in the city that never sleeps. ... more less
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