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“Not Family Friendly!!!”

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Courtyard Wall at Monmouth Shores Corporate Park
Ranked #1 of 5 Hotels in Wall Township
Elizabeth, New Jersey
1 review
“Not Family Friendly!!!”
Reviewed August 31, 2012

When we walked in the desk wasn't that friendly. Would it kill you to crack a smile I mean people are coming and spending their money at your business.The place was clean I will say that. But they don't include any kind of breakfast and the pool was tiny and we had a problem with another person who was there with her child,according to her she had a headache and expected my kids to be quiet & was incredibly rude going as far as addressing my child directly. Then she would continuously walk back and forth to check if we were still in the pool. When I spoke to the front desk they didn't do anything and the manager Sharida was no help in fact she stated that she was frustrated and that they "do try to keep it quiet" well if a hotel expects kids to be quiet in the pool area they should state that while booking that its an adults only kind of place. We paid just like everyone else and my kids were not being rambunctious they were just being kids and having a good time. We were trying to enjoy a little getaway together as a family. When we checked out the woman at the desk was very nice,Malavina I believe her name was. She listened to my complaint and assured me that the general manager would contact me. I honestly didn't feel like I needed him to because I don't plan on coming back but he never called not even to express regret over losing a potential client. Needless to say that since the management failed to resolve the problem and didn't seem too worried to lose a customer and didnt care to have us leave their hotel dissatisfied,we won't ever give them our business again.

Stayed August 2012, traveled with family
Helpful?
Thank Diana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, September 15, 2012
Thanks for your review, we appreciate all feedback so as we can improve our services. You are absolutely correct, it doesn't take a lot to offer a smile and a warm welcome and apologies are in order for that missed opportunity. While Courtyard by Marriott as a brand does not offer a complimentary breakfast we have packages available that includes breakfast, our Residence Inn, Fairfield Inn, Spring Hill Suites and Towneplace Suites have such complementary offerings.
Our pool area is designed to accommodate all guests and while the behavior of one guest to another is not in our control perhaps we could have mediated in a much better way. I am thankful that you brought these concerns to our attention and while we missed on the making it right for you we can improve so as if and when you decide to give us a chance you will see that we got better.
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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English first
Wyomissing, Pennsylvania
Level 6 Contributor
584 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed August 11, 2012

Booked this Courtyard because it's near Spring Lake. I wish I had booked at a hotel in one of the shore points. But we're Marriott Platinum members and go for the points! It's 10 miles from beaches, but we were okay with that. We almost got killed last night looking for the turn-off onto Campus Drive--as there are no lights or signs. The front desk person was "totally unreceptive" and told me to wait because she had to answer the phone. (Guess she was the only person working last night.) Although most everyone else I've come in contact since then has been friendly. Got in our $189 per night room and there was a dead fly on the bathroom floor and a spider on the sheers. I asked for extra towels as we have a whirlpool tub, but got only three--hardly adequate and there's no way two people will fit in the tub unless they are thin models or have extremely short legs. Took me 5 minutes to find the hairdryer, after I flooded the bathroom floor with water (thus, need more towels). No extras here--very basic. The first Courtyard we've been to that breakfast isn't included. Tried to print directions at the business center, and the printer doesn't work with the computers. I keep asking for directions and what's near here--nothing printed out or accessible. Just disappointed...

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annehassel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, August 13, 2012
Thanks for your valuable feedback, it's disappointing that we did not meet your expectation and satisfy your needs. While we could make excuses I am just happy that you took the time to let us know what behind such an unfavorable experience. Your comments have immediately given us opportunity to change a few things; some are immediate fixes such as arrival reception, housekeeping expectation and our business center which are being addressed. The issue with directional signs will require longer planning however we will do our best to find a solution. I hope your next visit to the area you will consider giving us a chance to show the improvements.
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Basking Ridge, New Jersey
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 20, 2012

The hotel was clean and I had no complaints until I find out after check out that there was a boil water advisory in the county where the hotel is located. I was never told during stay and there were no signs alerting of this problem. I called corporate to complain and they told me the general manager would contact me about this problem. After waiting two weeks, I never heard from the manager so I called corporate again. He called me back finally and was incredibly rude and told me that I had received water bottles and had been told during my stay about the water problem. He became incredibly rude and I told him he had lost me as Marriott customer to which he replied "That is your perogative, I do not care."

Stayed June 2012, traveled with family
Helpful?
Thank stargem12mh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, August 16, 2012
My apologies for the direction our conversation took in resolving your concerns, my intent was not to come across rude or defensive. Daily the staff and I do our best to meet all requirements / expectations and when we fall short we evaluate and do our best to do better. No excuse on my part to have you walk away feeling the way you have expressed in your review, and for that I am sorry. I hope in the future this experience of a poor conversation will not have you second guess other Marriott products.
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Harrisburg, PA
Level 5 Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 15, 2012 via mobile

Early July 2012 was my sixth stay at this hotel, and it proved to be restful and enjoyable. We rented two rooms on this visit and found them clean, cool, and comfortable. The staff was gracious, as usual. I really enjoy having a Wa-Wa convenience store across the back parking lot. It's a great place to purchase coffee, breakfast items, and lunch items for the beach. Add a little ice to the cooler, and we were off for a day of fun in the sun. Central Jersey beaches are only 12-15 minutes from the hotel, including Bradley, Belmar, Spring Lake Heights, and Sea Girt (my favorite).

Stayed July 2012, traveled with family
Helpful?
1 Thank BS9988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, July 30, 2012
Thanks for continuing to stay with us. We sincerely appreciate the kind comments, feedback is always helpful and we look forward to having you back for a 7th, 8th, 9th..................(smiles).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, PA
Level 6 Contributor
712 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 524 helpful votes
Reviewed July 5, 2012

We stayed for two nights over the 4th while visiting the Jersey shore. This Courtyard has all of the latest Courtyard features--lobby, cafe, bar, theater, computer center. We found everyone friendly & helpful and our room was very clean & well-maintained. The only item we needed was an in-room safe to store a laptop. We did keep bikes on our vehicle outside overnight without incident. We would definitely stay here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrishFan-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, July 30, 2012
Thanks for a wonderful review. I will pass on your request for in room safes to our owners however in the future we provide safety deposit boxes at the Front Desk, I realize it not as convenient as having one in your room. Thanks for staying with us and look forward to seeing you soon.
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Suffolk
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 3, 2012

The best part of this hotel was the reception staff. I stayed here for several days in May. The room was actually not bad. However, most of my issues were with the cleaning staff. The room hadn't been cleaned that well following the previous guest. I found that one of the side tables was sticky from some sort of spill. It was clearly visible as well, so not just a matter of not being seen. Also, I had a small bag of trash that would not fit in the can, which I placed by the can. Each day that I allowed the room to be cleaned, the bag of trash remained. I'd also accidentally knocked over some of the courtesy bottles of shampoo, etc. in the the bathroom. The next day when I returned to the room, new bottles had been placed on the tray, but the ones I'd knocked over were still there right behind the tray.

Lastly, there were serious issues with the internet not working well if at all in the majority of the lobby area. I was staying there with another co-worker. They also had issues with the internet not working in their room and mid-way through the stay also saw stink bugs in his room.

I'll not be staying here again.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SuffolkCpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, July 30, 2012
Thanks for taking the time to alert us of the issues while visiting us. There are no excuses for us offering sub par housekeeping services, your review was helpful in re-visiting the way we clean and inspect our guest rooms. "Evidence of prior guest" is unacceptable.
As I had mentioned to your colleague we were in the process of upgrading our wireless internet services and I am proud to announce it's up and running and the upgrade was a huge success. We have gotten great reviews about how fast and efficient it is. I hope in the near future you will stay with us and see the improvements in all the areas we lacked exceptional service.
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 28, 2012

Great value, great hotel, great location.
Have stayed many times through the years and have never been disappointed!
Enjoy your stay!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lutolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Courtyard Wall at Monmouth Shores Corporate Park, responded to this review, April 30, 2012
Thank you for taking time out to give us such a favorable review, without feedback good or bad we are unable to grow and improve on the level of services we provide. Thanks for staying with us and we look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Wall at Monmouth Shores Corporate Park

Property: Courtyard Wall at Monmouth Shores Corporate Park
Address: 1302 Campus Pkwy, Wall Township, NJ 07753-6808
Phone Number:
Location: United States > New Jersey > Wall Township
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Wall Township
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Wall at Monmouth Shores Corporate Park 3*
Number of rooms: 113
Official Description (provided by the hotel):
Wall Township, New Jersey hotel conveniently located 1 mile west of Exit 100A off the Garden State Parkway at the intersection of Campus Parkway & Rt. 33. ... more   less 
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Also Known As:
Courtyard By Marriott Wall At Monmouth Shores Corporate Park Hotel Wall Township
Courtyard Wall Township
Wall Township Marriott
Wall Township Courtyard
Courtyard Hotel Wall Township

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