Let me start by saying we stay at this property at least twice a year, and have been doing so for about 5 years. We always call the hotel directly to make our reservation because in the past, everyone you ever spoke to was really nice! The hotel is typical of this brand and we always enjoyed staying here. The breakfast used to have good variety. The refridgerator and microwave in the room are nice to have over a 2 night stay. The rooms are starting to show some wear and tear, especially in the bathrooms which are in serious need of removing the old grout and caulk around the bathtubs because the mildew stains are gross and smelly (probably water getting behind the walls & molding). A couple years ago it was hit or miss if you got a bad bathroom, now they all seem to be that way except for the handicap room we were assigned to on the 4th of August. Guess it doesn't get used as much. We did not ask for that room. The shower is perfect for someone who needs to sit on the shower bench they provide for the bathtub. But as you would expect, the shower head is located at your midriff & can't be moved/adjusted for a standing position, so you have to hold the shower head to stand under the shower. What has recently changed at this hotel is the military discount. The hotel no longer gives a discount to military personnel on leave who show an active duty ID card. You must have a "work order" (their words, not ours) to receive a federal gov't discount. We've never heard "work order" used in federal gov't / military travel so asked the front desk person we talked to when making the reservation what it was or looked like. She said she didn't know. We explained to her that leave orders are available, is that what the hotel is referring to as a work order? Again, she didn't know. So, we asked her how she would know if she was looking at the correct documentation at check in to verify charging the government rate. She said "if you don't have a work order, then you will not get the government rate & I will be here the day you check in & I'll be sure you don't get a discount". Wow! We finally called the 800 number for corporate and they were able to find out that a "work order" at that Wingate means official government travel orders. While we appreciate the discount being available to government workers on official government travel which saves taxpayers dollars, usually the military discount provides service members a better rate for hotel stays while they are home visiting family, attending funerals, etc. because that's money directly out of their pocket, not reimbursed by the federal government as is official travel. Fortunately, someone from the Hampton Inn next door called in sick on the 4th, so ms. rude had to go work there. Yes, the Hampton Inn is managed by the same person, so if you have a problem with a rude employee, you may encounter them at either hotel. We will note that the front desk clerk on duty at the Wingate on the afternoon of Aug 4 has always been really nice, we were happy to see her even though she was really swamped! On another reservation fiasco, when the derecho storm hit the northeast the night of June 29, we had reservations to arrive at this hotel on Saturday June 30th. We woke up that morning to no power, as did most everyone in the Mid-Atlantic including south jersey where this hotel is located. We couldn't even get a phone call to go through to the hotel or to the 800 number by cell or land lines, and internet was down as well. When we finally got through by phone on Sunday, the desk clerk had the nerve to cop an attitude about "not canceling before 6pm on date of arrival so you can't get your money back"! They had no electricity or phones and still expected us to check in!! How would that have even been possible with electronic key cards? We've had many occasions to laugh when a hotel loses power, and guests leave the room, close the door behind them, then are frustrated to find they can't get into the room until the power comes back on! I can believe Phil692 and the smoke detector review because ms. rude was probably on duty that night. So, for $120 a night (AAA discount), this property is not the value it used to be.
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- Also Known As:
- Wingate By Wyndham Vineland Hotel Vineland
- Wingate Hotel Vineland