Ok, first let me start off by saying I know this isn't fine dining--it's basically a glorified diner--and thats ok, because I love diners. However, my family and I had the misfortune of unknowingly going in for dinner during "customer appreciation" week. The restaurant was offering buy one entree, get one free--as you can imagine, the restaurant was, what I believe to be, unusually busy. I work in a restaurant. I've worked in food and beverage for years. This experience means that on some levels I am probably more tolerant of slow service than some other patrons might be--I know what it's like to be "in the weeds". However, it took over an hour to get two entrees--chicken parm and chicken francaise--and two kids meals--mac and cheese and turkey/mash potatoes. Any of you with children know what it is like to be waiting for even 15 minutes when they're hungry--no fun! Just as my husband and I were seriously considering leaving and going through the McDonald's drive through down the street, the food arrived. The chicken parm wasn't great, but it was edible. The turkey and mash potatoes likewise were acceptable. My son's mac and cheese--which the manager, Debbie informed me was Kraft mac 'n cheese--looked like it had been sitting either on the stove or in the window for the entire hour. My chicken francaise was chopped up, tossed with my "side" of linguine in a giant soup bowl and swimming in a greasy yellow broth. It basically looked like a giant bowl of greasy chicken noodle soup. Finding both my meal and my son's to be inedible I asked our server if we could see the manager. After pointing out my problem with both meals, her reaction was to laugh. She offered to have the kitchen redo my chicken, but after waiting for an hour for the mess that was served to me, I passed. I also explained to her that I too make Kraft Mac 'n Cheese at home and that at no time have I ever served it looking like it did on my son's plate. I asked her to remove them from our check which she did; we ended up paying only for the chicken parm. Her explanation for the slow service--and we weren't the only ones waiting an unreasonable length of time--was the volume due to the buy one/get one deal. I suggested to her that if they are going to have that type of promotion then they need to make sure that the kitchen is staffed to handle it. It clearly was not. My previous experiences at this diner have been mediocre at best. After this evening, we won't waste our time or money.