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“Spacious room, good food, not so clean.” 3 of 5 bubbles
Review of Holiday Inn Totowa

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Holiday Inn Totowa
Ranked #1 of 1 Hotels in Totowa
Chicopee, Massachusetts
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Spacious room, good food, not so clean.”
3 of 5 bubbles Reviewed October 8, 2012

The hotel is located near many shops and restaurants. The rooms are very comfortable and spacious, but not so clean. The sheets were stained and had blood on them, we thought housekeeping would change them but they just redid the beds with the same sheets. There was mold in the bathroom. A couple of lights were out in our room but the staff took care of it as soon as we called it in. The food was good.

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Brenda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Totowa, responded to this review, October 31, 2012
Dear Brenda V,

Thank you for taking the time to review our property. We are delighted to read you found our location convenient and the rooms comfortable and spacious, however, it is disappointing to read that your stay was negatively affected by our housekeeping. Please accept my apologies for any inconvenience caused you. I would like to assure you that we take each comment seriously as it has always been the goal of our hotel to deliver only the best quality services. Your feedback will be forwarded to the department involved to address your concerns.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
    66
    70
    58
    21
    27
See reviews for
57
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81
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Clifton, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

The price is right and near the mall we also used the expercise machines lots of fun there, the rooms are big too and very clean place. we slep there mainly on the weekend so not to be bothered with the kids, we do shopping at the mall then stright to the hotel

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Filomenia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
303 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed September 4, 2012

The receptionist was polite and friendly. He found our reservation fast and directed us to our room on the 5th floor. We noticed nail clippings on the rug in the room. The carpet had obviously not been vacuum cleaned. There was other dirt on the rug as well. They moved us to another room. There was also some dirt on the rug in this room as well. They may need to purchase new vacuum cleaners. There was lipstick on the wine glass in the bar. This hotel is also expensive for its location and what it offers.

  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Farhad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 25, 2012

We staied there several times and the people always nice for meeting and stuff the location is right on the highway can not be missed, we liked the top floor for the view the noice is really minimum even though it is on the highway oh and it is not far from Willibrook mall we sure to come again

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2012

Everything was great. I love the look of the rooms. I did the hotel impossible test to see if the room was clean and I couldn't find and dust or dirt. Also when I first got there my room was not ready but I was immediately given another room. I received a call around 9pm to check in how my stay was going and I'd there was anything I needed. I thought this was great. Never experienced that at other hotels. All employees were very nice and attentive to my husband and I. I will definitely be staying at this hotel again and any Holiday Inn. I hope all Holiday Inns have exceptional service like this one.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrsHowell578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

easy to get in from all over, nice shops around it plus the mall is not far from it, parking is easy, and good working people, we stayed over the weekend and it was great.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed July 20, 2012

I stayed here for two weeks. The rooms are clean and spacious.
But the staff is not very courteous, very few of them smile.

Breakfast is good. The staff at the ruby lounge are nice and helpful.

Note: The air-conditioning in the room is outdated and makes noise, so if you really want to sleep you may not like this hotel at all.

Overall, considering the courteousness part, the stay was good. It could have been best.

Room Tip: If you dont have a car, it is difficult to get taxis... from here.
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ca_yusuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Totowa, responded to this review, August 7, 2012
Dear ca_yusuf,

Thank you so much for your review of our hotel. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I'm pleased you liked your room accommodation and the breakfast. We are sincerely sorry for the inconvenience you had with the poor service from our staff and the air conditioner. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Thank you again for your comments and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Totowa

Property: Holiday Inn Totowa
Address: 1 US Highway 46, Totowa, NJ 07512-2333
Phone Number:
Location: United States > New Jersey > Totowa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Totowa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Totowa 3*
Number of rooms: 153
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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Also Known As:
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn

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