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“Ruined Vacation”

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Days Hotel Toms River Jersey Shore
Ranked #2 of 11 Hotels in Toms River
Reviewed August 23, 2012

We spent days planning , hours driving , made many different reservations, to send few days at the shore. When we arrived at the room we could not get the shower to work and you have to go on a waiting list to get a frig. The maintenance man came after waiting and pulled out the control with two hands but none of us were that strong. Also, the bathroom had a warped door that could not close, so basically the bathroom was unusable. Room 220. When we complained the the front desk, these smugly said they never had that problem before and can only offer us a lesser room with nowhere for my son to sleep. Jennifer no longer works there, when we asked for a refund, their only concern was that the room was clean so they could rent it again. They offered no discount , apology , nothing and had the audacity to say we made two long distance calls , to the front desk?? We could not find another hotel in the area and had to drive three hours back home. I see that mgt. follows-up on complaints with the usual BS , but never offering nothing to the people for their losses.

  • Stayed: August 2012, traveled with family
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1  Thank Tomlawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Days Hotel Toms River Jersey Shore, responded to this reviewResponded September 5, 2012

Dear Tomlawrence,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept my sincerest apologies for the bathroom issue you experienced. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel.


Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (911)
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759 - 765 of 911 reviews

Reviewed August 18, 2012

This is a great hotel with reasonable rates. The staff is very friendly and helpful and if you join the rewards club you will get a free breakfast also. This hotel is located close to everything and the maid service is wonderfull. This is an excellent hotel and very good value for the money.

Room Tip: Book early this hotel was completely filled both nights we were there. The girls on the front desk...
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  • Stayed: August 2012, traveled with family
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2  Thank 1Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

My daughters wedding was there and it was amazing.The staff did a great job.We had many people coming from out of state and they all had a good time staying over.Its nice to have about 30 people and not one complaint.Thanks again.

  • Stayed: August 2012, traveled with family
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Thank Rich Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

I attended a wedding at this Holiday Inn last weekend and I have to say it was fantastic! The food was to die for and the staff was very attentive and thorough! I would so have my next event here! I did not stay overnight on this visit, but I have in the past and the beds are comfortable, rooms are clean and breakfast was yummy! I would recommend this hotel to anyone traveling on business or pleasure. It's also a great location for the beach.

  • Stayed: August 2012, traveled with friends
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Thank Lynda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

Me and my gorgeous wife come stay at the Holiday Inn on a regular basis for some much deserved r&r just to be greeted and taking care of so professionally by these two young women.i just thought since they go out of there way to make our stay is a comfortable one i at least can give them some recognition in this review for there over the top assistance they provide us with.the hotel itself is very nice,they are upgrading all of the rooms which are a little outdated but CLEAN!very important in my review!what i like most about this hotel is the kind of people that stay here,everyone acts proper and mature which is awesome!i stay here on a regular basis and will continue to.

Room Tip: 1st floor smells like smoke,avoid it if u dont
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  • Stayed: August 2012, traveled as a couple
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Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

My room was clean and the staff the nice (which is why I rate it avg instead of poor). The first floor hallway reaked of cigarette smoke and overall throughout the hotel the carpets were very dirty and there was a moldy dirty carpet smell. After one night there I have to stop at the CVS for sinus meds and a fellow traveller was in the same boat. The hotel would be great if they would clean or replace the carpets and couches (the one in the room I stayed was pretty badly stained) and clean the vents.

  • Stayed: August 2012, traveled on business
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Thank Jule1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

From the minute we checked in I couldn't have felt more welcomed! The staff at at the front desk was very friendly and helpful. I couldn't say more words than an excellent venue here at the Holiday Inn. From the time we arrived at the wedding the ballroom was beautiful and the exceptional service we had received during the wedding reception.
This is our second time back here for a wedding and Samantha (maitre d) took great care of us throughout the wedding and made everything turn out perfect! We couldn't have had a better time. Also the food was EXCELLENT from the cocktail hour to our surf & turf dinner. For the price and the venue I would highly recommend.

  • Stayed: August 2012, traveled with friends
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1  Thank callan283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Hotel Toms River Jersey Shore

Address: 290 Route 37 E, Toms River, NJ 08753-5564 (Formerly Holiday Inn Toms River)
Phone Number:
Location: United States > New Jersey > Jersey Shore > Toms River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Toms River
Price Range: $90 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Days Hotel Toms River Jersey Shore 3*
Number of rooms: 173
Official Description (provided by the hotel):
The Days Hotel Toms River Jersey Shore is ideally situated off of the Garden State Parkway – minutes from the beaches, boardwalks and a wide array of Jersey Shore attractions. ... more   less 
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Also Known As:
Holiday Inn Toms River Hotel Toms River
Toms River Holiday Inn

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