There for I have to say ...the worst custmer service ever!!! I will start by saying that we wanted to spend our our wedding night at the Marriot and then go off to our honeymoon. Plus I wanted to spend the night befor my wedding day there and dress up in the room with the bridal party. However the Marriot couldn't couldn't pull through with anything we asked for like ....champagne a fruit platter and silk rose petals on the bed.( That we are bringing) Plus it took us over a month to have them show us the executive suite. I found them all to be very unprofessional and unreliable after telling us that they could accommodate us and then changing there mind when I got home to see the room. When we called to complain about it and speak with hotel manager they kept on giving us a run around with the hotel assistant manager. Which took over 40 minutes to locate a manager. We also found the front desk attendee to be unprofessional and not customer savvy.
We can't believe they have people like this that work at their hotel chain that do not have common courtesy with customer service. However we went down the street to the crown plaza and they right away accommodated us with everything. It was well worth the stay. We will continue to stay there more often. They don't ask they do !!!!!!!!
- Official Description (provided by the hotel):
- The newly-renovated Teaneck Marriott at Glenpointe features an ideal location and sophisticated amenities to make this one of the premier hotels in Teaneck, NJ. This hotel is just west of the George Washington Bridge and provides easy access to I-95 and I-80, to provide a quick 20 minute commute to Times Square and downtown Manhattan. The brand new lobby is highlighted by the onsite Pancetta restaurant and lounge featuring a savory Italian menu with authentic flavors. With over 26,500 sq. Ft. Of event space and on onsite event planner, this hotel is a great venue for your business meetings and wedding receptions. The spacious guest rooms and luxury suites are perfect for weekend getaways and business trips to the New York-area, and are highlighted by Marriott's signature bedding and stylish decor. Guests can maintain an active lifestyles with cardio equipment and free weights, or they can unwind as they relax in the onsite Spa at Glenpointe. Stay at the Teaneck Marriott at Glenpointe, and enjoy the perfect combination of amenities and a great location in Teaneck, NJ. ... more less
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- Also Known As:
- Teaneck Marriott At Glenpointe Hotel Teaneck
- Marriott Teaneck