Visited the Grand Summit Hotel on a business trip in Summit NJ. My first impression when I heard the hotel we were staying in was founded in 1868 was a little concerning. On arrival, I was very pleasantly surprised! The group I was traveling with was on a 4 night banquet event and we are all in the travel and hospitality industry.
The rooms were very comfortable, on the small side by modern hotel standards, but very nice. The room was clean and comfortable, the cleanliness was not perfect, but I felt comfortable the room was clean. I did find a dry cleaning tag from the previous occupant of the room in the closet, but I found everything else (the important areas) to be very clean.
The banquet staff was exceptional, our banquet manager was Kathy Obropta, her and her staff were excellent to work with! The food was very good, and all of our guests were extremely happy with the food and service.
The "Hat Tavern" is the onsite restaurant and bar, food was also very good and reasonably priced. It's a warm and comfortable tavern with a friendly and attentive staff with a nice atmosphere. It does close most nights at 11:30pm which I felt was early for a bar but common for a hotel bar.
The air conditioning in my room (#412) didn't work right when I checked in. Within an hour of reporting the issue to the front desk, maintenance had replaced the entire AC unit with a brand new unit and the front desk followed up to ensure my satisfaction with the service. The staff went above and beyond to make sure I was satisfied with everything and handled the issue perfectly.
Some minor issues that could be addressed to bring the hotel to a perfect rating would be to improve the Wifi signal in the rooms. I was able to connect, but the signal strength was weak in my room. Wifi in the banquet area and lobby was exceptional.
Another thing I would like to see is some curved shower rods for the shower.
We are already planning a return trip to this property, it was one of the best locations we have visited and worked at in this area.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire and getaroom.com so you can book your Grand Summit Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Hotel Summit
- Summit Grand Hotel