I cannot even begin to tell how disappointed I am with the Chateau.
I called on a Friday morning to make reservations for a one-night stay the following Saturday night. The gentleman that I spoke with said that they were hoping to have a two-night stay (Friday/Saturday or Saturday/Sunday) booked rather than a one-night.
"Call back tonight and we'll know by then whether or not we can just book you for one night," he said. "Okay," I said. "No problem."
I called back at around 8:00 p.m. and explained to the young lady who answered the phone that I was wanting a room for the next night.
"Well, can you call back tomorrow morning at around 9 or 10? We'd like to book this for a two-night stay." I explained that I had called earlier and that I had been instructed to call back at this time for a definitive answer.
"Not sure why he told you that. But if you can call back tomorrow morning, we'll know for sure," she replied.
The next morning I called back at 9:00. The same gentleman I spoke with the day before answered.
"Yes, I was told to call back this morning to book a room for this evening," I explained.
"Yeah, we're trying to book this for a two-night stay," he replied.
"I was told by you yesterday that I needed to call back in the evening, which I did. I was THEN told to call back this morning, which I'm doing now. Can you give me an answer now?"
"No, sir," he said. "We're hoping to book this for a two-night stay. We should know if you call us back later on..."
"Listen," i replied. "I understand about wanting to book for two nights. That's the norm. What I don't understand is why I have called you three times and have received three different answers as to when you'll have a definite answer. I think I'm going to take by business elsewhere."
"Yes, sir. Thank you for calling."
If this is how the Chateau is used to treating their customers, I don't understand how they have gotten to be so popular. They not only lost someone for that night, but I will never again attempt to book a room there. This was not a three-day weekend; I don't understand why they thought someone would call in the middle of the day Saturday to book a room for Saturday and Sunday night.
Bottomline: if you're looking for a great Bed & Breakfast in Spring Lake, look elsewhere. I highly suggest the White Lilac Inn, who was happy to take my reservation (and the stay was absolutely delightful).
- Official Description (provided by the hotel):
- The Chateau Inn & Suites, situated on the Jersey Shore in the seaside village of Spring Lake, welcomes you to a truly unique hotel experience. The Chateau is nestled between Devine, Potter Park and "The Lake". Just a short stroll away on tree-lined streets flanked by ancient sycamores, you can explore Spring Lake's pristine beaches, ocean pavilions and two mile boardwalk. Specialty shops, boutiques, antique stores, art galleries and award winning restaurants are moments away. ... more less
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- Also Known As:
- Chateau Inn And Suites
- Chateau Hotel Spring Lake
- Chateau Spring Lake