Our dining experience was very disappointing to say the least. The lobster bisque and fresh mozzarella and tomatoe were good. My entree was a complete disappointment. I ordered the seafood fra diavolo and as I was taking the lobster out of the shell it was mushy. I took a small bite and it was bad. It tasted and smelled like rotten fish. I explained it to the waiter and he barely apologized and was just going to replace the tail with a new one after my dish had been contaminated. I asked to look at the menu for another option because I had completely lost my appetite for that meal. I ordered the Delmonico steak which was supposed to have a horseradish encrustation and it was supposed to be prepared medium. When I got the steak it was prepared medium well. At this point I did not want to send another meal back. As I proceeded to eat the steak, it did not have the horseradish encrustation and it was an extremely fatty cut of meat. I did advise the waiter to let the chef know that the steak was not horseradish encrusted. My wife's meal was ruined because she tried to wait until I got my replacement meal but eventually had to eat alone because it was getting cold. We were barely offered an apology let alone any type of consolation for our disappointing experience. When I got the bill the waiter came over and said that the gratuity had already been included. At this point I asked to speak with the manager who was equally unconcerned and not helpful. I explained the situation and he was unwilling to offer any type of compensation for our bad experience. He also said that because I had a gift certificate from restaurants.com that the tip is automatically included. Nowhere on the certificate or website did it specify this. I also have used the certificate at other places and they don't do that. The most the manager was willing to do was take the tip off. They didn't even offer any extra bread or anything while I was waiting for my replacement meal. I will not be returning to this restaurant. Spare yourself the aggravation. For a restaurant of this caliber and cost, one expects higher quality food and service which was completely lacking. Hopefully this review was helpful to at least one person.