This place has HUGE management problems, we had a party of six that had made a prior reservation. When we arrived there was an okay atmosphere and it seemed to be nice. Our waitress Alexis asked us had we been there before and so on, explained the place was under new ownership & management, she was actually very nice. We ordered apps and drinks from her and there was no problems, service was kinda slow but it wasn't a problem. We ordered our main course, six of them as there was six of us, waiting, waiting waiting, finally the bus boy shows up with our food, of course the simplest order (my) of fish & over priced chips were missing. The bus boy had no idea and was very apologetic, I told him not to worry & don't worry about. Five minutes in to everybody eating their meal I have some waitress named Rachael telling me the chef burnt my fish & chips and she was gonna have the chef make a new dish from scratch, I told her not to bother as I wanted to eat dinner with my party, she come back with "that's cool" and she takes off. While my friends are eating I decide to take off to the bathroom to freshen up, on my return there was a fish & chip plate sat in front of my chair, Alexis had come over and admitted she had made a mistake and so on and she put the order in anyway after me declining the request. Rachael lied through her teeth. The food was terrible, for a main course that costs $19 to $23 I've ate better at fastfood. Horrible, the "seasoned fries" are disgusting, so over powered with cayenne pepper. We asked for the bill and for our 45 minute venue it cost us $219.79, we asked could we talk to the manager about maybe taking the fish & chips off the bill. When Jimmy the manager arrived he listened to our complaint and said since they're new they're trying to make things right, then tried to sell us the bonus rewards, if we were to spend $300 we get preferencial treatment on birthdays or anniversaries. He told us it was a " no brainer " and we could call him to reserve a table anytime. He just didn't want to resolve the problem. We heard the owner Keith Holmes was on site and we requested to his presence to let him know of our experience. He failed to deal with our problem or experience after putting $219.79 in his register. We done the right thing and tipped Alexis the appropriate amount due to it not being her fault. Over all this place sucks, the manager Jimmy sucks, and so does the owner Keith for sitting at his bar drinking his face off and not dealing with what's going on with his paying customers. We visit our friends in Newton NJ four times a year and are always looking for a good place to spend money and enjoy their hospitality. Unfortunately for them we'll never go back. Just remember Jimmy / Keith, word of mouth spreads.
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