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“Good food, TERRIBLE service”

Red Robin Gourmet Burgers
Price range: $10 - $15
Cuisines: American
Dining options: Late Night
Restaurant details
Dining options: Late Night
Reviewed February 22, 2012

I LOVE Red Robin... usually. The service at the South Plainfield Red Robin is so bad that despite being fairly close to where I work, I will never go here again.

Visit #1 was in early January at about 1:15pm on a Wednesday. There were 9 people in the restaurant at 4 tables. It took nearly 90 minutes to complete a visit that included no appetizers or dessert, just some burgers. We had to ask repeatedly for refills on drinks and were never offered more fries. After asking for extra napkins three times, we grabbed them off of an adjacent table.

Visit #2 was in late January at about 2pm on a Monday. It was slightly more crowded than our previous visit, and we were seated at a table near the bar, which was the hostess' solution to our "think we can get in and out in 45 minutes?" question (she thought the waitress would be able to wait on us quicker than the regular staff). An hour and 15 minutes later and three burgers later, we were finallyn finished and vowing never to go back.

The food here is the same as any other Red Robin, but the service pales in comparison. I urge you to go to one of the other ones.

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1  Thank Kimberley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 - 84 of 90 reviews

Reviewed February 8, 2012

I have been to this location a number of times. Generally the service is excellent. This day, there was a trainee working with the experienced staffer causing some issues -- very long wait for the check and payment of the bill, some drink and fry refills not being brought.

Food is always very good here. This location also participates in a frequent visitor club earning free food.

1  Thank NyTravelinMan14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2011

I joined their club and every 11th burger is free. They have many locations thru out the USA.

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Thank Jimmydr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

Love the Red Robin burgers and onion rings. They are well worth the money. Nice atmosphere and good service. Love the flavored ice teas.

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Thank ChrisFabrycki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2011

Great selection of creatively designed burgers. Tasty and delivered relatively quickly. Eat there often. But lots of turnover in severs - rarely get same one twice. And something's always wrong. Either they don't refill your drinks like they are supposed to, or a specific burger topping is off, or they don't bring something you ask for or a ketchup is empty. Perhaps i expect too much for a $12 burger and drink. Also they, though not as bad as TGIFridays, always try to slough the single male with reading material off to the "surf board," since after all RR is a fun place to come eat and drink with co-workers, not a coffee shop. They ask for feedback via a #'d coupon and web site, but it is generic and doesn't offer a place for written feedback, plus you seem to be competing worldwide for prizes since that website mentions who has won (Symbol for Pounds Sterling) 1000. Oh, and don't do takeout. I've seen people wait half an hour for their takeout to be ready.

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Thank dogtired2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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