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“Poor quality for price”

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DoubleTree by Hilton Somerset Hotel & Conference Center
Ranked #4 of 16 Hotels in Somerset
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor quality for price”
Reviewed January 4, 2014

We decided to spend New Years here, and boy was that a mistake! We figured we would splurge on a DoubleTree room instead of our usual Red Roof Inn, but we were so dissatisfied with the hotel that I think we would have both rather stayed in the Red Roof Inn! The soap tray had mold growing underneath it and the room was just not friendly or inviting. We walked into the room and immediately felt uncomfortable. The staff were really friendly and the lobby was beautiful, but the actual room was NOT worth the price! If you're staying in Somerset, go to the Radisson!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Danika D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, January 6, 2014
I sincerely apologize for the condition of your room. Obviously someone did not take the proper care that I expect in preparing your room. I do appreciate you pointing out the friendliness of the staff and how you liked the lobby. I will be sure to share these points with the staff, but our aim is to make our guests feel comfortable on all aspects of their stay, not just some of them. I know that we are better than this. I only hope that sometime in the future you give us another opportunity to show you. I sincerely appreciate your feedback and thank you for it.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
shelton, United States
1 review
Reviewed December 27, 2013

Great Value for the price. Staff were very accommodating and helpful. We had our 2 & 4 yr old girls and they had a great time in the pool and sauna. We were there on the weekend so it was not too busy and really enjoyed our stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 30, 2013
Thank you for your feedback. I was glad to read that you enjoyed your stay and that your children enjoyed the pool area. Thank you for your kind comments in regards to the staff. I will be sure to share your review with the staff. Thank you for staying with us and we hope to serve you again very soon.
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New Smyrna Beach, Florida
Level 6 Contributor
330 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed December 24, 2013

This hotel is right next to the Exhibit Center on Davidson Avenue in Somerset. It is a full service hotel that has a restaurant and very lively bar. The rooms are clean and the beds are comfortable but everything needs a good updating. The indoor pool has beautiful windows and could be a showcase but the pool deck and décor is tired and old. They have a buffet breakfast but it was a disappointment with their reconstituted scrambled eggs. If you have only one night to spend and are doing business in the area, this is fine, but as a leisure traveler, this would not be my hotel of choice next time in the area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank peanutsNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 26, 2013
Thank you very much for staying and the great feedback. All things to look at. In fact, we are anticipating a wide renovation of the hotel to commence in 2014. We hope to see you again soon! DoubleTree by Hilton Somerset wishes you all the best in 2014!
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Schenectady, New York
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 20, 2013

Best thing about this hotel is the excellent buffet breakfast. Well prepared, good variety and a great start to the day. Desk staff were polite and accommodating. I checked in early because of snow storm. No problem. Makes a good business hotel.
Rooms are good: bedding is comfortable and clean. No particularly great restaurants in the vicinity.

  • Stayed December 2013, traveled on business
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    • Location
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    • Rooms
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Helpful?
Thank Bernard1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 23, 2013
Thank you fro choosing the DoubleTree by Hilton Somerset Hotel and thank you for your feedback. I'm glad that you liked the breakfast buffet. It is rather extensive and now the Chef has added a Specialty of the Day to the Buffet. I will be sure to pass on your comments to the restaurant staff, front desk agents and housekeepers. We hope to serve you again very soon. Thank you.
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Philadelphia, Pennsylvania
Level 5 Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 16, 2013

We stayed here on a Friday night on a good rate. Check in was no problem and the cookie was delicious as advertised. The parking lots/entrance was a little tricky to find at night. There aren't many choices outside the restaurant for dining, one being a Ruby Tuesday attached to a Courtyard hotel just down the road.

Our room was fine, the design and décor was a little bit older. The one major positive was the shower... this shower had outstanding water pressure and stayed nice and hot. No "low flow" showerhead here, I wish my shower at home was this good!

This was a nice hotel with no problems noted, probably would stay here again.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 17, 2013
Thank you for staying with us and thank you for your feedback. I'm glad that you enjoyed your shower and the water pressure. This is a project that the hotel's engineering department has been working on. We hope to serve you again very soon. Thank you.
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Herriman, United States
1 review
Reviewed December 13, 2013

Hotel entrance was very nice. Check in staff would not look up my honors number. Shower only produced a 1 inch stream of water despite trying several different settings. Food in bar area was not very good.

  • Stayed December 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 15, 2013
I am very sorry we could not find your HHonors number. The address we have on file for your reservation is your company's address I believe. If you can supply me with your HHonors number or the address on your HHonors account I will be able submit your stay for points.

Thank you for letting me know about the showerhead. I apologize for the narrow stream. There is a small lever by the temperature control to change the pressure. That could have been the issue. I am having our engineer on duty check if that was the issue.

Thank you for the feedback on our bar. We are always open to comments and suggestions!

If there is anything further I can do for you now or in the future, please do not hesitate at all to let usknow. We are at your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, United States
1 review
Reviewed December 9, 2013

The Double Tree staff was great. We had boxes of samples arriving directly to the hotel for an event and the staff was on the ball in alerting me of their arrival and making sure that we were taken care of. We also had the need for a roll away that they were glad to help us out with in a pinch. Highly recommend this team for future needs.

  • Stayed December 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron C, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, December 12, 2013
Thank you for choosing to stay with us during your tradeshow. I was very glad to read how the staff took care of your needs with your packages and the rollaway. I hope the tradeshow was a success. Thank you again and happy holidays and happy new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Somerset Hotel & Conference Center

Property: DoubleTree by Hilton Somerset Hotel & Conference Center
Address: 200 Atrium Dr, Somerset, NJ 08873-4197
Phone Number:
Location: United States > New Jersey > Somerset
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Somerset Hotel & Conference Center 3.5*
Number of rooms: 361
Official Description (provided by the hotel):
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Somerset Executive Meeting Hotel Somerset

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