Excellent place to stay for individual, nice breakfast and food quality. Lots of parking space and excellent space for walks. Rooms are bit small for family. But good for bussiness trips single members.More
Excellent place to stay for individual, nice breakfast and food quality. Lots of parking space and excellent space for walks. Rooms are bit small for family. But good for bussiness trips single members.MoreShow less
Thank you for your comments. I'm glad you enjoyed the hotel and the grounds. Thank you for choosing us and we hope to serve you again.
We attended a conference/workshop retreat for 4 days. I was surprised by the management of this hotel. I contacted the person in charge of provided lunches and was told I would be provided a gluten free lunch each day. On the first day, I went to the staff providing lunch and they had no idea what I was talking about. Disappointing!
There was a HUGE discrepancy between the temperature in the various rooms: in one, everyone would complain about being cold and we were wearing jackets; in another, it was so hot I thought we would faint! When we asked for an adjustment of the temp in that really hot room, we were given one box fan the size of one I would use in a bedroom at home, certainly not large enough to make a difference in a large conference room full of people!
I asked for an ATM and was told where it was. I tried to use it but couldn't get it to respond. I went back to the front desk to ask about what I was doing wrong to be told "oh, yeah, the ATM doesn't work". Really?????'
I found the public bathrooms to be dirty with paper in the floor, water and mess around the sinks and NO TOILET PAPER IN ANY STALL on most visits to the restroom.
I heard many other complaints from friends and people I was in class with. (issues with the bar, restaurant, gift shop, and bedrooms)
I would NOT recommend this conference center for any purpose
Thank you for your comments. I do appreciate you sharing them with me. It appears we seriously missed the mark this year with your conference and I do apologize. We should have done better, and we will next year. I sincerely apologize. I have shared your comments with my department managers and we will correct what we missed this year. Thank you again.
The staff was poorly trained, and didn't know anything about the conference. The girl at the front desk was confused when I asked her to get a cart for our luggage. When I originally booked the reservations they charged me a special conference rate of $147. Even though I am a rewards member). When I addressed this at the front desk they adjusted my bill to reflect a rewards rate of $109 (misleading). The rewards membership is free to join. The hotel offered complimentary coffee Tuesday-Friday in the lobby. On Saturday there was a charge (I'm confused since the conference was from Tuesday-Saturday?). The restaurant server poured us cold coffee from the carafes, so i sneaked into the lobby to get my friend and I a hot cup. Finally, we received 3 coffee makers from the maid before 1 worked (Not kidding!). She didn't throw the other ones out, so I'm thinking a new guest will have the same problem. Our refrigerator was old and missing parts too. I'm not a high end traveler. I usually have a great experience at a Comfort Inn or Country Suites. The pub service was good, the mattresses comfortable, and the foyer of this hotel was beautiful though.
Thank you for your feedback. I do apoogize for you not being overall satisfied with your stay. The staff should have known about your group and your rate should have been correct upon check in. I will follow up with the housekeeping department in regards to the coffee maker, as well as our morning coffee service. Thank you for letting me know.
I am a Hilton Honors Diamond member. Since the start of the year, I have stayed at the Doubletree Somerset 17 (41 nights) times due to the proximity to my workplace. On Saturday, July 13, my car was broken into by someone using a tool or device to break through the metal door. The door is so damaged that it has to be completely replaced. Nothing was visible in the car to steal, so perhaps theft of the car was the reason. I talked to the Night Manager (Tom) who never apologized, never asked my name and I was reminded a number of times that since the lots are posted Doubletree has no responsibility for either the damaged vehicle or stolen property. Tom demonstrated zero concern for any vehicles parked in their lots. The parking lot has no surveillance cameras. Since then, my wife has called the hotel and asked to speak to the General Manager. The General Manager refuses to return her phone call. I think it is ironic that the General Manager has responded back to negative comments on Trip Advisor by customers who are complaining about slow restaurant service or uncomfortable beds. In these comments, he offers to adjust their bill and/or give them Hilton Honors points. However, he and his staff have made no offer to adjust the bill for my last stay or comp future stays. He won't even acknowledge or return phone calls. Today, I received a call from their insurance company. At first I was hopeful that it meant they were willing to reimburse me the deductible that I will have to pay to completely replace the door. Instead, the jest of the call was to get more information so that they can once again say they have no liability. During this call I found out that approximately six more vehicles were burglarized that same night. My case in point as to why your car is not safe at their hotel. Seems like hotel management should be more cognizant to this recurring problem and take appropriate actions. Seems like they should appreciate my business. Seems like they don't. I will alert my work colleagues about these risks when they are visiting our Somerset office. To date, the concern and customer service provided by the hotel as a result of this crime has been poor to nonexistent.
Thank you for your comments. First let me say that I am extremely sorry for what occurred to your vehicle. This is something that just does not happen with any type of regularity at the hotel and it is very unfortunate that this occurred. I also apologize for not returning messages that I received. My hotel was going through a transitional period that monopolized my time. As you pointed out, I do make every effort to respond back quickly to guests, so it is out of my nature not to do this. In regards to your situation, I do contract an outside security company to provide security to my hotel and parking areas. A member of the security agency was on schedule during the time of your incident. I have been in contact with the insurance company today to get an update from them. I again I'm very sorry that this series of events occurred.
I checked in kind of late but was still able to enjoy the pool and jacuzzi. The indoor pool closes at 11pm so that was a big advantage to me checking in late. There were not any towels left we I left the pool so I had to go back to my room wet but I didn't mind. The check-in process went very quickly and smooth. The cookie at check-in was great. The beds were very comfortable and the rooms were nice and clean. I will be back here!
Thank you very much for your feedback. I'm happy to read that you enjoyed your stay. I do apologize about the pool towels though. You shouldn't have had to get yours from your room and I will relay this to my Housekeeping Director. Thank you again.
the hotel is cheap - and you get what you pay for --- as this hotel is relatively dirty and has mold and camoflagued dirt everywhere. The water is rusty - the microwaves leak and are dangerous and DONT EVEN THINK OF USING THE COFFEE MAKERS -- as i personally saw a cleaning lady clean one in the toilet with toilet water. The managers LIE --- and the outdoor pool is like a hot tub -88 degrees -- the indoor pool had diapers and feces in it --- and the carpet smelled like pee.
I sincerely apologize for the issues that you encountered. I will share your feedback with my staff so we can improve our cleanliness. Thank you for sharing your experience.