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“Lovely comfortable beds but do not eat here. The breakfast buffet was gross although the manager did not make us pay for it. Sec”

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DoubleTree by Hilton Somerset Hotel & Conference Center
Ranked #4 of 16 Hotels in Somerset
Chattanooga, Tennessee
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely comfortable beds but do not eat here. The breakfast buffet was gross although the manager did not make us pay for it. Sec”
4 of 5 bubbles Reviewed June 29, 2012

The bed is great but this is mot a well run Hilton property.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, July 2, 2012
While we are thrilled you were able to enjoy a great night sleeping, it is disappointing to hear you were not able to enjoy every aspect of your stay. We regret any inconvenience you may have experienced and it is our hope to welcome you back to renew your trust in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
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    55
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • Dutch first
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English first
Mendham, New Jersey
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 26, 2012

Very nice experience. Perfect room. Immaculate. Paper crisp sheets, nice to walk into from a long trip. Initially had problems with internet connection and immediately connected to in house IT department. Connected in seconds. Pool, gym also very nice. Staff could not have been more pleasant or attentive. Had never been to this chain before but will return.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mstarstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, July 2, 2012
Thank you for taking the time to share your experience. We appreciate your feedback and are delighted you were able to enjoy your time at the Doubletree Somerset Hotel & Conference Center. It is great to hear the IT team was able to get you up and running quickly and we regret any inconvenience you may have experienced. We look forward to welcoming you back again soon.
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Brooklyn, New York
1 review
5 of 5 bubbles Reviewed June 17, 2012

you need to give this place a try the pool is great the breakfast is great the people are great and helpful

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erichizbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, June 27, 2012
Thank you for your feedback. With a variety of summer activities that include Saturday Movie Night, our Tiki bar that is open for snacks and beverages, as well as a multitude of outdoor sports courts, we hope to offer a broad range of summer fun that’s perfect for any family getaway. You can find informative flyers at the front desk, as well as in each guestroom. We are delighted you had the opportunity to enjoy some time at the pool and breakfast at our onsite restaurant, Tuscany while here. It would be our pleasure to welcome you and your family back to the Doubletree Somerset Hotel & Conference Center again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 17, 2012

From June 7th-11th 2012 my friends and I stayed at the Doubletree for an anime convention. I cannot comment on price as we are con staff and the convention pays for our room. We've been working at this location for several years, always around the same time in June, and I can't say we've had any bad experiences in the hotel. One year when we arrived the room was dirty, the cleaning staff hadn't gotten to it, and the front desk gave us another, better, room. Other than this incident, the rooms, and entire hotel, are pretty clean.
Internet is only free in the lobby, you have to pay to have it in your room. Again, I cannot comment on price as I never purchase internet in a hotel room.
There are only 4 elevators in the building, and during our convention, they get a workout. It can be scary at times since everyone is trying to cram into them, but the weight limit won't allow the elevator to move, it will try and will dip below the floor, but level itself again before attempting to close the doors. This 'dance' continues until a few people get off allowing the elevator to function with the proper weight.
The location is similar to that of an industrial/business park, there is nothing around. Everything is within driving distance. The front desk does have a variety of takeout menus, all you have to do is ask.
There is a restaurant inside the hotel, which I am not too thrilled with. Don't take that the wrong way, the food is pretty good, I've eaten there a few times, but they are only open in the morning for a few hours, and the staff doesn't seem too friendly. And there seems to be a language barrier with one waiter. They did assist us on the day we were leaving this year and allowed our group of 7 people to take over 2 tables before they had a large group come in for a lunch buffet. Why book the entire restaurant, which is pretty small, and turn away customers makes no sense to me, but I thank them for helping us out.
Next to the restaurant is a bar, where they will check ID, especially during our con where there are people of all ages. The staff in the bar seem to be nicer than those in the restaurant, and the food is really good.
The one good thing about the location, is that the exhibit/convention building is located behind the Doubletree and they are connected by a covered path that crosses a small creek. You don't have to drive to get to the con, just take the path.
This particular weekend we had an unexpected event take place. It happened around 3:30am on the 9th. We found out afterward that someone had pulled a fire extinguisher off of the wall, which apparently signals the fire dept and possibly the hotels alarms, and proceeded to spray it up and down the hallway near the elevators on the 4th floor. Which was our floor. Thankfully there was no fire, but the fire alarm was going off. I'm not sure who he was but someone was walking down the hallway banging on the room doors telling people to get out. Myself and a friend were sleeping, and the only ones in our room at the time. Having never been in this type of situation before, and truly believing there was a fire, I must say the evacuation went smoothly. On our way out, no one on my side of the hotel was running, pushing or freaking out, everyone was calmly and quickly exiting the building.
I only mention this mainly because of how quickly people left the hotel. There are no fire drills when you stay in a hotel, and how many people actually look for the fire stairs?
Overall, there are pros and cons. And regardless of the location, I enjoy staying at the Doubletree during our convention weekend, and am always glad the staff has rooms here. As stated above, I cannot comment on price, so I'm not sure what the value would be for others.
Best part, as always, the yummy cookies the front desk gives you when you check in. :D

  • Stayed June 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank otaku29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, June 20, 2012
We appreciate your continued loyalty to the Doubletree Somerset Hotel & Convention Center. Our onsite restaurant Tuscany was open for all 3 meals during the AnimeNext Convention, but closed just for a short time between meal periods to turnover to the next menu. We apologize if the schedule was not clearer and for any inconvenience that this may have caused. Regarding the fire alarm, it is standard operating procedure to evacuate the hotel, or a portion there of, depending on the situation in the event of an alarm going off. Our first priority is for our guest's safety and to make every effort to keep our guest's out of harm’s way. Thank you and we hope to welcome you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
5 of 5 bubbles Reviewed June 15, 2012

We had a mini family reunion with all of my siblings and their families . The staff was so nice and accommodating. They helped us get a conference room so that we could all dine together. The pool was stunning and clean. The rooms were very nice. Will recommend and definitely will do again

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raqueli7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, June 20, 2012
It was wonderful to have had you here. We are delighted your entire family was able to enjoy being together. Thank you for your comments and we look forward to your next visit to the Doubletree Somerset Hotel & Conference Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
5 of 5 bubbles Reviewed June 15, 2012

I had a great time i love to take my kids to a place where the hotel makes you feel at home
thank you for the warm cookies
Eli

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eli h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, June 20, 2012
We are delighted that you and your family were able to enjoy your time at the Doubletree Somerset Hotel & Conference Center. Thank you for your feedback and we look forward to your next visit and as always, we'll have a warm cookie waiting!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, CA
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed June 7, 2012

First, the basics: older hotel, rooms were not horrible, but not good either. Clean, but the linens and towels are all way past their expiration date. Workout room is OK as was the food, but not up to Doubletree standards. Service was very good. Elevators were a nightmare - 2 of the 4 appeared broken. AC units in the rooms were like jet engines. Not a great sleeping hotel.

If the state of the property was not bad enough, here comes the real problem. The weekend we stayed (Memorial Day) featured an evangelical gathering Fri-Sun. Not a problem except that there was not enough parking, and the event spilled out into the lobby and in the parking lots of the hotel. Not all of the attendees were guests and the parking lot resembled a tail gate party for 2 straight days. I am sure they hotel was paid well for the use of all of its conference rooms, but if the fire marshall came around, he or she would have certainly written them up.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, June 14, 2012
Our top priority is to provide stellar service and the highest quality accommodations to each of our guests throughout their stay. While we are touched that you experienced helpful customer service, we regret that you described any aspect of your stay as disappointing. Please accept our apologies for any inconvenience you may have experienced. While we did not fully anticipate the number of visitors for this group that we were hosting, we worked diligently to minimize any impact on the rest of our guests. We sincerely appreciate your patience while we worked to do this as quickly as possible. We value all guest feedback we receive and will share your comments with our staff in an effort to continually improve upon the guest experience we offer. We hope to have the opportunity to welcome you back in the future so that we may change your impression and win your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Somerset Hotel & Conference Center

Property: DoubleTree by Hilton Somerset Hotel & Conference Center
Address: 200 Atrium Dr, Somerset, NJ 08873-4197
Phone Number:
Location: United States > New Jersey > Somerset
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Somerset Hotel & Conference Center 3.5*
Number of rooms: 361
Official Description (provided by the hotel):
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more   less 
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Also Known As:
Doubletree Somerset Executive Meeting Hotel Somerset

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