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“room and service NOT up to 3 1/2 stars”

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Hotel Somerset-Bridgewater
Ranked #10 of 16 Hotels in Somerset
Highlands, New Jersey
2 reviews
“room and service NOT up to 3 1/2 stars”
Reviewed June 28, 2010

Room was dated despite flatcreen TV. Bathroom tiles loose, tub slow to drain, no shampoo or other amenities, no mini-bar. Called room service for a corkscrew...nope...told "bar opens at 4". A/C cycled off and on VERY loudly all night and did not hold a steady temperature.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank jsdoc56TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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273 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
nrooklyn, ny
1 review
Reviewed June 28, 2010

this hotel has new management this year and it is 100% upgraded from the last 3years. We have been coming to this hotel for the past 31 years and so far this has been one of our best years.Everything is spotless. Service is excellent and we recommend it as an outstanding hotel.

  • Stayed June 2010, traveled as a couple
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Helpful?
Thank idiotNrooklyn_Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming, Georgia
1 review
Reviewed June 24, 2010

We just got back from staying at the Crown Plaza and had a very pleasurable. The staff was very friendly and accommodating. The room was very nice and comfortable. The gym was well equipped. The only down sides were that the air conditioning unit was very loud and that they don't offer a continental breakfast. But their little "grab and go" was well stocked and does serve Starbucks coffee. I also would have liked it if it had a refrigerator in the room. I was traveling with 2 teenage girls and it would have come in handy! But overall it was a Great stay.

  • Stayed June 2010, traveled with family
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Helpful?
Thank Redwine52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
Reviewed April 8, 2010

Everything that could have gone wrong with this stay....did! Rutgers students...loud and noisy...shuttle service advertised but not available to local area...air conditioning unit sounded like a jet plane taking off when it turned on...couldn't sleep!!! I will NEVER stay here again and I'm in the area at least 2x a month! I think my next stay will be at the Doubletree or Holiday Inn!

  • Stayed March 2010, traveled solo
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Helpful?
Thank glowrom001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgross, General Manager at Hotel Somerset-Bridgewater, responded to this review, April 13, 2010
Thank-you for your comments. I am truly sorry that experience was not a pleasent one. I would love for you to give us another opportunity to get it right as our guest. Please contact my office directly and I will set it up for you. Thank's again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Somerset hotels

Mebane, North Carolina
Level 6 Contributor
160 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed March 22, 2010

I stayed at the Crowne Plaza Bridgewater and was very happy. The facility itself is wonderful, newly renovated, and clean. The rooms have large flat screen tvs, and many have balconies, great for smokers. Luis at the Front Desk was very helpful, and the location has many restaurants within close driving distance.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WI_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york ny
Level 4 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 15, 2010

This hotel was formally a Marriott, and is now a Crowne Plaza. They has taken an old dreary lobby and turned it something to be proud of.The rest has been completely remodeled and is visually impressive ( it helps that the food is outstanding).Rooms all are tastefully appointed and have flat screens whivh Is always a plus. A perk during the summer months is a connecting pool in which you can swin both indoors and outdoors .What really makes this hotel stand out though is the staff. From the moment you enter the hotel, they make sure everything is done to make sure everyone has a pleasant stay.

  • Stayed February 2010, traveled on business
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Helpful?
1 Thank scott m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
1 review
Reviewed March 12, 2010

Though I've read prior reviews about the presence of Rutgers students, I can honestly say I didn't see a soul from the university. The few students I did see were polite, respectful and just as friendly as the outstanding staff. I've had the pleasure to stay here for business with my colleagues and we always feel welcomed, accommodated and tended to as if we were foreign dignitaries. The rooms and beds are cozy, housekeeping is delightful and the customer service is outstanding. As I travel quite frequently, it's nice to be welcomed into a place where people remember you and treat you like old friends.

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank Lisa1967La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Somerset-Bridgewater

Property: Hotel Somerset-Bridgewater
Address: 110 Davidson Ave, Somerset, NJ 08873-1303 (Formerly Crowne Plaza)
Location: United States > New Jersey > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Somerset-Bridgewater 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Due to the renovations and our efforts to expedite our progress, we are currently not accepting any reservations prior to October 2017. Rest easy in a setting of superb comfort, in the heart of central New Jersey. Hotel Somerset-Bridgewater offers the perfect combination of convenient location and impeccable services. Close to downtown New Brunswick, and with easy access to the Rutgers Campus’ of New Brunswick and Piscataway, our hotel provides discerning guests with an environment of welcoming warmth and repose. Attentive service and a professional staff highlight an ideal setting for relaxation as well as exceptional occasions, corporate gatherings or celebrations. Host a memorable social function or a professional meeting in our elegant event space. With an expansive ballroom, flexible conference rooms and spacious outdoor venues, an event at Hotel Somerset-Bridgewater is an affair to be remembered. And because work is fueled by relaxation, there’s plenty here for guests who want to unwind. Tempt your taste buds with tantalizing New American flavors at Fuzion’s, relax poolside with your favorite drink, or replenish after an event-filled day with a dip in our Jacuzzi. Our well-appointed, smoke-free guest rooms ensure a sound sleep, with plenty of room to stretch out to prepare for the day ahead. Conveniently located in Somerset, near the New Jersey Turnpike and I-287, our hotel brings you within moments of the region’s most notable sights. From nearby shopping to local live shows and the area’s most popular sporting events, you’ll find yourself perfectly placed to experience it all, from our central New Jersey address. •Located adjacent to I-287 from Exit 10 in Somserset, NJ •390 Deluxe Guest Rooms, Suites and an Executive Level •100% smoke free guest accommodations throughout •Complimentary WiFi and voicemail in each guest room •24-hour, full-service Business Center with printing •Indoor heated swimming pool, outdoor pool and Jacuzzi •Tennis courts, basketball courts and volleyball onsite •Well-equipped fitness center with the latest equipment •Concierge services available for all guests •Full service lounge, dining room and room service •Fuzion’s Restaurant and 110 Blu Lounge, onsite ... more   less 
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Also Known As:
Crowne Plaza Somerset-Bridgewater Hotel Somerset

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