I have noted previously that we travel regularly to northern NJ on family business, and have stayed at this hotel frequently, most recently in June for about 10 days. I believe it remains a good value, though the new owners have been slow to invest in important upgrades. Here are my pros and cons for this place, now:
PROS: (1) terrific front desk staff, great restaurant (Fuzions Grille), great swimming pool, and pretty good rooms at good rates; (2) good location, right off I-287 exit 10, and close to Rutgers University and New Brunswick. Offers pretty good access to New York City for people who want to enjoy it without shelling out for Manhattan hotel rates.
CONS: (1) Key staff positions are under-filled (especially front desk and maintenance); (2) chronic problems with electronic card keys have not been resolved--a real aggravation for guests who have to return to the front desk 2-3 times to get their keys redone; (3) the fitness center is poorly maintained, with crowded machines that may be missing parts; (4) Fuzions Grille boasts a great chef, generous and tasty menu items, and a breakfast buffet better than you'll find in most other hotels...but, the positions of maitre-d', waiter, bus boy and room service attendant are all filled by a single person! This fine restaurant could do a lot more business if it was properly staffed; we've seen many people walk in but leave after a few minutes because no one was at the front to greet and seat them. Short sighted and, frankly, stupid in my estimation. The new owners need to get and remain more involved unless they plan to rely solely on the big tour groups that are keeping them afloat at the moment. Family and individual travelers will become discouraged if they don't put some effort into its renaissance.
We still like this hotel, and have come to grips with the electronic lock issues. Further, I'm told that serous renovations should begin "this year," in which case it should improve markedly.
- Official Description (provided by the hotel):
- Due to the renovations and our efforts to expedite our progress, we are currently not accepting any reservations prior to October 2017. Rest easy in a setting of superb comfort, in the heart of central New Jersey. Hotel Somerset-Bridgewater offers the perfect combination of convenient location and impeccable services. Close to downtown New Brunswick, and with easy access to the Rutgers Campus’ of New Brunswick and Piscataway, our hotel provides discerning guests with an environment of welcoming warmth and repose. Attentive service and a professional staff highlight an ideal setting for relaxation as well as exceptional occasions, corporate gatherings or celebrations. Host a memorable social function or a professional meeting in our elegant event space. With an expansive ballroom, flexible conference rooms and spacious outdoor venues, an event at Hotel Somerset-Bridgewater is an affair to be remembered. And because work is fueled by relaxation, there’s plenty here for guests who want to unwind. Tempt your taste buds with tantalizing New American flavors at Fuzion’s, relax poolside with your favorite drink, or replenish after an event-filled day with a dip in our Jacuzzi. Our well-appointed, smoke-free guest rooms ensure a sound sleep, with plenty of room to stretch out to prepare for the day ahead. Conveniently located in Somerset, near the New Jersey Turnpike and I-287, our hotel brings you within moments of the region’s most notable sights. From nearby shopping to local live shows and the area’s most popular sporting events, you’ll find yourself perfectly placed to experience it all, from our central New Jersey address. •Located adjacent to I-287 from Exit 10 in Somserset, NJ •390 Deluxe Guest Rooms, Suites and an Executive Level •100% smoke free guest accommodations throughout •Complimentary WiFi and voicemail in each guest room •24-hour, full-service Business Center with printing •Indoor heated swimming pool, outdoor pool and Jacuzzi •Tennis courts, basketball courts and volleyball onsite •Well-equipped fitness center with the latest equipment •Concierge services available for all guests •Full service lounge, dining room and room service •Fuzion’s Restaurant and 110 Blu Lounge, onsite ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, getaroom.com, HotelQuickly and TripOnline SA so you can book your Hotel Somerset-Bridgewater reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Somerset-Bridgewater Hotel Somerset